ChameloReviews of chamelo.com

Response from ChameloAug 31, 2026

Hi Luis, We're sorry to hear about the trouble with your Shield's tint function, and that the support you received after your warranty expired didn't feel like enough given the reliability you expect from a premium product. Your frustration is completely understandable, and we appreciate you taking the time to share this feedback. Our upper management team will be reaching out to you directly to see how we can better assist and make this right. – Chamelo Support Team UPDATE 9/24/2026: Hey there Luis. Just a quick note to let you know that our upper management has reached out to you last week to offer assistance and they are still awaiting your reply. Thank you. – Chamelo Support Team

Response from ChameloAug 31, 2026

Hi Jaswanth, We're sorry for the long wait on your order — we know how frustrating it is to still be waiting on something you're excited to receive. Your feedback is completely valid, and we appreciate you letting us know. Our upper management team will be reaching out to you directly to assist further and help get this moving. – Chamelo Support Team UPDATE 9/16/2026: Hi again Jaswanth, please check your junk/spam mail boxes urgently. Our upper management team has been emailing you but you don't seem to be receiving our messages. Thank you. – Chamelo Support Team UPDATE 10/7/2026: Hi again Jaswanth! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right. – Chamelo Support Team

Response from ChameloAug 25, 2026

Hi Clarence, We’re very sorry to hear that your glasses keep connecting and disconnecting and that you’re unable to use them for calls. We understand how frustrating it is when the Bluetooth connection isn’t working reliably, especially when you’re trying to use one of the glasses’ key features. We take this seriously, and our upper management team will reach out to you directly to assist further and work toward getting this resolved. – Chamelo Support Team UPDATE 9/24/2026: Hey there Clarence. Just a quick note to let you know that our upper management has reached out to you last week to offer assistance and they are still awaiting your reply. Thank you. – Chamelo Support Team

Response from ChameloAug 25, 2026

Sorry for the wait, James — I can't locate a request under that email or reference number to check on directly. Email [email protected] with your order or claim number and I'll get it moving. — Jared, Chamelo

Response from ChameloAug 19, 2026

Esther, six weeks is generous — every step here took five to eleven days, including one caused by a form bug on our own claim page (rejecting order numbers with a hashtag, contrary to its own instructions) that you had to figure out yourself. You did everything asked, including tracking down a SKU number from the box. On August 3rd we said this was forwarded to our retail-purchases team, and then nothing since. I've coordinated this to our CS team to escalate to the proper channel. — Jared, Chamelo

Response from ChameloAug 19, 2026

Jordy, "urgency" repeated without action for over a month is exactly the failure you called out, and you're right to have doubted us by that point. I'm glad it got sorted properly in the end — your €218 refund is confirmed processed, and I'm sorry it took this long to get there. If you do give us another try down the line, I hope the experience matches what it should have been the first time. — Jared, Chamelo

Response from ChameloAug 11, 2026

Cole, you're completely right — a review request before your tracking number is backwards, and I've flagged it so invitations only send after delivery. More importantly, I need to find your order: email [email protected] with TRUSTPILOT in the subject and I'll reply personally within one business day. — Jared, Chamelo

Response from ChameloAug 11, 2026

Tom, thank you for the honest split verdict, you're right that if a customer has to ask an AI what our own tint range is, that's a product page problem, and it's on the fix list. On your order: you asked to cancel on 4 August and we didn't come back to you. I've emailed you today to close that out. - Ross, Chamelo