ChameloReviews of chamelo.com

Response from ChameloJul 4, 2025

Hi Wesley, Thank you for your feedback, and we sincerely apologize for the delays and any frustration caused. While we did restock slightly later than originally expected, we want to assure you that your order was marked as high priority and was shipped yesterday, just as promised in our previous communication. We also want to clarify that the majority of our customer reviews reflect positive experiences and satisfaction with both the quality of our products and our service. We understand you're upset, but we ask that you not generalize or misrepresent the overall experience of our customer base based on isolated comments or your current frustration. That said, your satisfaction still matters to us, and our upper management team will be reaching out directly to offer continued support and ensure everything is on track with your delivery. We appreciate your patience and the opportunity to make things right. Best regards, Chamelo Support

Response from ChameloJul 3, 2025

Hi Axel, Thank you for your feedback, and we’re sorry to hear about your frustration. Upon reviewing your order, we’d like to clarify that the item you purchased was part of a backordered batch—the June drop had already sold out at the time of your purchase. This was clearly indicated on the product page, and we encourage you to double-check the listing in case it was missed. Additionally, we’ve reviewed our communication logs and found no record of any direct interaction with our support team. The only contact you may have had was through our automated order notification system, which is not operated by a live representative. If anything came across as rude or dismissive, we sincerely apologize for the misunderstanding—it was certainly not intentional. That said, our support team will be reaching out to you shortly to ensure everything is clearly explained and to assist with your request. Thank you again for your patience. Best regards, Chamelo Support

Response from ChameloJul 3, 2025

Hi Yannus, Thank you for your feedback, and we’re truly sorry for the inconvenience and frustration you’ve experienced. We want to clarify a few things regarding your order. Our COO personally sent you an email on June 13th with a status update—if you didn’t receive it, it may have ended up in your spam or promotions folder. We also followed up with additional messages, so we’re concerned there may be a delivery issue with your inbox. Please also note that we’ve noticed a high volume of repeated messages from your address. While we understand the urgency, excessive emailing may unintentionally trigger spam filters or result in your address being flagged by our system. We recommend sending one message through our support channel and waiting for a response in case our team is backed up. That said, we take your feedback seriously. A member of upper management will be reaching out to you directly today with an update on your order. We truly appreciate your patience and hope to turn this experience around for you. Warm regards, Chamelo Support UPDATE 11/12/2025: Hi again Yannus! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloJul 3, 2025

Hi Ramon, Thank you so much for your incredible review! We're thrilled to hear that you had such a positive experience with Chamelo, and we're especially glad that James was able to make it even better for you. The Aura sunglasses are some of our favorites too, and it's awesome to know you're enjoying the color-changing technology—they really are something special! We truly appreciate your support and look forward to having you back as part of the Chamelo community again soon. All the best, Chamelo Support UPDATE 8/15/2025: Hi Ramon, We’re sorry to hear about the issue with your sunglasses, but we’d like to clarify a few important points. First, we absolutely did not “offer you $100 to keep quiet.” That statement is simply untrue. What we did offer was the option to either receive a replacement or accept a discount to keep the item if the cosmetic issue wasn’t affecting performance too much. Second, our instructions clearly stated that after filling out the provided form, you would need to contact us again to confirm so we could proceed. That follow-up step did not happen, which is why there has been no further progress. Our team is currently experiencing high contact volume and we needed you to inform us that the form was completed so that your ticket would remain on high priority. That said, our upper management team will be reaching out to you directly to provide the necessary return details and help get this resolved as quickly as possible. — The Chamelo Team

Response from ChameloJul 2, 2025

Dear Sherry, We sincerely apologize for the delay and completely understand your frustration, especially given your excitement to use the shades for cycling. We want to reassure you that this is definitely not a scam. We’ve been facing unusually high demand, which has caused delays in fulfilling some orders—even after changes were made to accommodate available inventory. Your concern is being escalated internally, and a member of our upper management team will be reaching out to you directly via email to assist and ensure this is resolved as soon as possible. Thank you again for your patience, and for acknowledging Aira’s efforts—we’re committed to making this right. Sincerely, Chamelo Support

Response from ChameloJul 2, 2025

Dear Jiayi, We’re very sorry to hear about your experience and appreciate you bringing this to our attention. To clarify, there’s no guessing required—we did reach out after your purchase to inform you of a slight shipping delay, and we’ve done our best to keep you updated since. That said, we sincerely apologize for the confusion caused when our support team provided incorrect information regarding the next restock. That was an internal error, and we take full responsibility. As of now, your order has been shipped and tracking information has been sent to your email. Additionally, a member of our upper management team has reached out directly to guide you through the resolution and ensure everything is taken care of. Thank you for your patience—we’re committed to making this right. Sincerely, Chamelo Support

Response from ChameloJul 1, 2025

Dear George, We sincerely apologize for the delay in processing your refund and completely understand your frustration. The delay is partly due to our recent transition to a new payment processor, which has unfortunately impacted the timing of some refund transactions. That said, this is no excuse—we know you've been waiting too long. To ensure this gets resolved as quickly as possible, a member of our upper management team will be reaching out to you directly today to assist and provide a clear update. Thank you for your patience, and again, we’re truly sorry for the inconvenience. – The Chamelo Team UPDATE 8/12/2025: Hi again George! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloJun 30, 2025

Dear Marc, Thank you for your feedback, and we’re very sorry to hear about the experience you’ve had. It looks like there was some confusion caused by incorrect information on Yodel’s website, which unfortunately led to a misunderstanding about the status of your delivery. We completely understand how frustrating that must have been—especially when you were counting on the sunglasses for a specific timeframe. Our upper management team has already reached out to you directly via email to clarify the situation and assist with next steps. We truly appreciate your patience, and we’re here to help make things right however we can. – The Chamelo Team UPDATE 8/12/2025: Hi again Marc! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team