ChameloAt Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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EeeE
Nice customer service. Hope the future purchase goes smoothly
Response from ChameloJun 28, 2025
Dear Customer, Thank you for your kind words! We're glad to hear you had a positive experience with our customer service. We look forward to serving you again and hope your next purchase goes just as smoothly, if not better! All the best, Chamelo Support
Ashley H.
Order never shipped and never received my refund. Had to dispute the charges with my bank after a month of not receiving the glasses or my refund that I requested.
Response from ChameloJun 30, 2025
Dear Ashley, We’re very sorry for the inconvenience you’ve experienced and completely understand your frustration. Your Music Shield order was unfortunately backordered, and we apologize for the lack of timely updates. Regarding your refund request—it is already in our processing queue and will be completed as soon as possible. We sincerely apologize for the delay. To ensure this is handled with the attention it deserves, a member of our upper management team will be reaching out to you personally via email. Thank you for your patience, and again, we’re truly sorry for the trouble. Sincerely, Chamelo Support UPDATE 7/7/2025: Hi Ashley, Thank you for your review. We’re sorry to hear about your initial experience, but we’d like to clarify that your order has been fully refunded. We always strive to resolve issues as quickly and fairly as possible, and we hope you’ll consider updating your review to reflect the resolution and assistance we provided. If there’s anything else we can help with, please don’t hesitate to reach out. Best regards, Chamelo Support
Dariusz
On June 7th, I paid for the Classic glasses, after which I received an email saying that due to high demand, the glasses will be shipped to me in July. Looking at the store where the Chameleon company still offers these glasses for sale, I wrote requesting a refund, but then the contact was cut off. Please be cautious with this company.
Response from ChameloJun 25, 2025
Dear Dariusz, Thank you for your feedback, and we’re sorry to hear about your frustration. First and foremost, we want to clarify that you were absolutely not cheated. It seems there may have been some confusion regarding the availability of the Dusk Classic glasses. While the product is still listed for sale on our website, there is a clearly displayed message on the product page noting that the June drop is sold out and that orders placed now will ship in July. We also sent a follow-up email after your purchase to reiterate this and ensure full transparency. Did you perhaps miss that notice? Regarding your refund request, our support team typically responds within 24 hours, but during peak times, there can be delays. We acknowledge this openly in our email autoresponder for transparency, and we appreciate your patience. Our support team will be reaching out shortly to assist you further and resolve this to your satisfaction. – The Chamelo Team UPDATE 8/3/2025: Hi again Dariusz! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team
Dr. Jethin A.
I had a terrible experience with Chamelo Eyewear. I placed my order hoping to use it for a 2-week vacation, but it arrived over a month later—just two days after my trip ended. When I finally received the product, I didn’t like it at all and requested a return within 48 hours. Their website had no proper return option, so I emailed customer service. It took them two days to respond, and even after I clearly stated my reasons and provided all the necessary information, they kept asking the same questions repeatedly, clearly stalling the process. I’ve now contacted them three times with no further response. It feels like they’re trying to drag things out past the 14-day return window. Despite claiming “no questions asked” returns on their website, their actions say otherwise. I'm now considering a credit card dispute to get my money back. Total scam—avoid at all costs. 25 June 2025- Update: After posting my initial review, Chamelo's support manager, James, reached out promptly. He apologized for the inconvenience and informed me that a full refund has been processed—without needing to return the product. I appreciate this gesture. However, it’s disappointing that it took a public review to get proper customer service. Before posting on Trustpilot, I had to email multiple times with minimal or delayed responses. It would be much better if Chamelo's support team responded with the same level of efficiency from the beginning, rather than only after receiving a negative review. I feel better now with the prompt responds from the manager. I will wait for the refund to be credited (as promised within 5–7 business days) and will update this review again with a final verdict on the entire process. A good resolution—but it shouldn’t have been this hard. Final Update: I’ve now received the refund promptly, and the resolution process went smoothly. I truly appreciate the manager stepping in personally to resolve my issue quickly—everything was sorted within a week, which I’m grateful for. While my initial experience with delivery delays and lack of communication was frustrating, I believe it could have been avoided if customers were informed upfront about stock availability and potential delays. This would help manage expectations, especially for those ordering for specific occasions or trips. That said, the product itself is genuinely excellent—high quality and stylish. It just didn’t suit me personally, which is why I initially wanted to return it. But as a thoughtful resolution, I was offered a full refund and told to keep the item. I’m happy I could gift it to a close friend who really liked it. Overall, a rocky start but a positive and fair ending. Thank you
Response from ChameloJun 25, 2025
Dear Dr. Anthony, We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. It’s unfortunate that your order did not arrive in time for your vacation—we completely understand how frustrating that must have been. Please know that we take feedback like yours seriously and are committed to addressing your concerns promptly and fairly. We’d also like to apologize for the delays you encountered when trying to initiate your return. Our support team is very small, and during peak periods, we sometimes experience slower response times than we would like. That said, we want to assure you that we are not trying to stall the process or delay resolution. In fact, as long as a return request is initiated within the 30-day window, we’re happy to extend that window indefinitely to ensure our customers are treated fairly. To move things forward, we will be sending you a return label today so you can return the item at no cost. Once we receive the returned product, we’ll process your refund promptly. We appreciate your patience and the opportunity to make this right. Sincerely, Chamelo Support UPDATE 7/7/2025: Hi Dr. Anthony, Thank you for your updated review and for acknowledging the resolution we provided. We’re pleased to confirm that your full refund was processed as promised on July 2, and we’ve also followed up again via email to confirm that everything has been fully resolved on your end. We sincerely apologize once more for the delays and frustration you experienced early on. While we're glad we could make things right in the end, we fully understand your feedback and take it seriously. We’re continuously working to improve our response times and overall customer experience. We also hope that the compensation provided helps make up in some way for the inconvenience. Thank you again for your patience, and we appreciate the opportunity to do better. Best regards, Chamelo Support
John J.
Ordered the Aura Rx prescription glasses way back in April, 12th. Still have yet to receive it. Have emailed multiple times asking for an update and an estimate date in which the glasses will be shipped, however only received timeframes not being achieved. Initially May 12th was the completion stage, then it was expected to be completed in the second week of June. Disappointed by the lack of guarantee there is for the shipping updates.
Response from ChameloJun 24, 2025
Hi John, Thank you for your review, and we’re very sorry for the continued delays with your Aura Rx order. We understand how frustrating this experience has been and appreciate your patience. The Aura Rx glasses are a limited edition, made-to-order product that is no longer available for sale. Due to the nature of this item, production timelines have been extended more than anticipated. We sent an update email on June 13th outlining the revised schedule—if you haven’t seen it, please check your inbox or spam folder to ensure it didn’t get missed. Our support team will be reaching out to you directly via email to assist further and make sure you’re fully informed on the status of your order. Again, we apologize for the inconvenience and appreciate your understanding. Best regards, Chamelo Support UPDATE 9/10/2025: Hi again John! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
Joseph
Stay away you’re better off buying a pair of sunglasses that’ll actually reach your door. After 1 month they still never shipped my item out because they were too backed up according to the customer support team, now I’ve been waiting over 2 weeks to get a refund for my cancelation. These guys are slow and unprofessional scam artists. They were quick to take my money that’s for sure, weren’t quick to give me what I paid for or my money back. Edit: Got my refund. It only took 2 weeks, several back and forth emails to Chamelo, an annoying PayPal dispute request form that had to be filled out and a 1 star Trustpilot review to make it happen. I noticed how the term “small support team” kept being used. Maybe put some type of pop up on the website to let people know their order will take some time, just food for thought. I doubt Stephon Marbury has to deal with this shit
Response from ChameloJun 24, 2025
Hi Joseph, We sincerely apologize for the delay in processing your order and your refund. As our team mentioned via email, we've been experiencing an unusually busy period that has unfortunately affected our processing times. We understand how frustrating this is, and we’re sorry for the inconvenience it has caused. Please rest assured that we are a legitimate company, and delivering a reliable customer experience is important to us. Our support team will be following up with you today to ensure this is resolved as quickly as possible. Thank you for your patience, and again, we’re sorry for the delay. Best regards, Chamelo Support
Chuck L.
These sunglasses are pretty amazing. Definitely a conversation piece. They work well and the sound is great. Better than the high priced competitor that doesn’t have the dimming technology. I recommend these glasses and am impressed by the level of customer service on such a short staff.
Response from ChameloJun 24, 2025
Hi Chuck, Thank you for sharing your feedback, and we're truly sorry for the inconvenience caused by your recent experience. Unfortunately, the item you ordered went out of stock shortly after your purchase, and we apologize for not being able to reflect that in real time during checkout. We want to clarify that customer reviews on our page reflect a variety of experiences with different products and situations, and do not point to any single or common practice. That said, we take all feedback seriously and are always working to improve the accuracy of our stock information. Our team is actively reviewing your order and will look into any available options to resolve your concern as quickly as possible. We appreciate your patience and the opportunity to make this right. Kind regards, Chamelo Support
Irshad R.
Received my glasses today. They were different from the picture. They advertise with dimming lenses, but in the end I get a cheap copy from China without dimming lenses. After having to wait a month for glasses that should have arrived after a week, you are ripped off! The glasses in the picture are different from the final product. I have requested a refund (I received a response right away). Now I have to take action myself to send the cheap product to China and pay the shipping costs myself. I am very disappointed and these are just a bunch of scammers! Sadly i cant give zero stars!!!
Response from ChameloJun 23, 2025
Dear Irshad, We’re very sorry to hear about your experience and understand your frustration. However, we would like to clarify a few important points. Firstly, Chamelo is a legitimate business, and we take great pride in the quality of our products and the service we provide. We are absolutely not scammers, and customer satisfaction is a top priority for us. We’d like to ask: where did you purchase the product from? Our official website is www.chamelo.com. Based on your description and the order number you provided, it seems this order may not have been placed through our site. To clarify: We do not even have a return location in China, nor do we ask customers to ship items back there. Our products include dimming lenses as advertised. We typically ship within the stated timeframes, and if there are any delays, our team communicates proactively. That said, we take all concerns seriously. Our support team will be reaching out to you directly to look into this matter further and assist however we can. Please respond to the request for more information and provide your contact email and order number, as our system shows you have not placed an order on Chamelo.com. Thank you for bringing this to our attention. We hope to resolve this with you promptly. Kind regards, Chamelo Support
