Uvalde K.
Trying Now
I am assuming it’s growing pains. Their website never took my email so I missed out on a 10% discount. I received my glasses and tried unsuccessfully to register for a warranty and $20 gift card. I did receive my Falcon glasses, but they are not polarized even though it says they are. I have yet to test them in bright light as it is overcast today. All I. All, not a good experience. I received a note and partial refund due to the issues with communications. I do think they are trying, but they need to improve their speed and methods of communication.
Response from ChameloSep 16, 2026
Hi Uvalde, We’re truly sorry for the frustrating experience you’ve had, from the missed discount and registration issues to the delays in getting your concerns about the lenses and cancellation addressed. We understand how disappointing it is to have to follow up repeatedly without getting clear answers. We take your concerns seriously and want the opportunity to make this right. A member of our upper management team will be reaching out to you directly to personally assist with your concerns and work toward a resolution. We sincerely apologize again for the inconvenience and appreciate your patience. – Chamelo Support Team UPDATE 10/7/2026: Hey there David. Just a quick note to let you know that our upper management has reached out to you to offer assistance and they are still awaiting your reply. Thank you. – Chamelo Support Team