ChameloAt Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Ali
Ik zou een replacement krijgen maar de klantenservice verstuurt de bestelling maar niet met elke keer nieuwe smoesjes dat de warenhuizen druk zijn, dit is nu al 6 maanden zo. Ze zeggen ook elke keer dat iemand contact gaat opnemen met me maar dat gebeurt nooit, de klantenservice is ook onbereikbaar en reageert om de maand, niet te vertrouwen.
Bastian J.
I placed my order on August 1st, and I still haven’t received my package. The amount of time I’ve had to wait is completely unacceptable, and I’m extremely disappointed with this experience. Waiting this long for an order without receiving the package is frustrating and makes me question the reliability of this company. Customers deserve better service, clear” communication, and, most importantly, to actually receive what they paid for. I cannot recommend this company based on my experience. I hope they resolve this issue and take better care of their customers in the future
Response from ChameloOct 22, 2026
Hi Bastian, We’re truly sorry that you’ve been waiting so long for your order without receiving your package. We completely understand your frustration and disappointment, and we sincerely apologize for the delay and the lack of a satisfactory experience. We’ve escalated your case to upper management, and someone from our team will reach out directly to assist you further and work toward resolving this issue. – Chamelo Support Team
黃士桀
I purchased a Chamelo Music Shield on May 7, 2026 (Order/Claim #36740). The glasses developed a charging problem within less than one month of use — the indicator light changes from red to blue, but the device still will not turn on properly even after charging for 1–2 hours. I contacted Chamelo support in early July 2026 to start the warranty process and submitted the official warranty claim form on August 3, 2026. The claim was eventually approved, and a replacement order (#PR-2820) was confirmed around late August. As of today (October 11, 2026), more than three months after I first reported the issue and nearly two months after the replacement order was confirmed, I still have not received the replacement product. Customer support has repeatedly given vague excuses such as “low stock,” “unable to locate the order,” and “being processed by the shipping team,” with no concrete shipping date or tracking information provided despite multiple follow-ups. This has been an extremely frustrating experience. The product failed quickly, and the after-sales/warranty process has been slow, disorganized, and lacking in clear communication. I would not recommend purchasing from Chamelo based on this experience.
Response from ChameloOct 22, 2026
Hi there, We’re truly sorry for the frustration and disappointment you’ve experienced with your Music Shield and the lengthy delay in receiving your warranty replacement. We understand how unacceptable it must feel to wait months without clear updates or tracking information, and we sincerely apologize for letting you down. We’ve escalated your case to upper management, and someone from our team will reach out directly to assist you further and work toward a resolution. – Chamelo Support Team
Hussein Hosny A.
Ich habe am 29.09. bei Chamelo bestellt. Mein PayPal-Konto wurde zweimal separat mit dem gleichen Betrag belastet. Als ich meine Bestellung überprüft habe, musste ich feststellen, dass Chamelo einfach eine zweite identische Brille zu meiner Bestellung hinzugefügt hatte. Es hat mehrere Tage gedauert, bis meine Bestellung endlich wieder auf eine Brille reduziert wurde. Heute ist der 09.10. und meine Bestellung wurde bis heute nicht einmal versendet. Eine Rückerstattung für die doppelte Abbuchung habe ich ebenfalls nicht erhalten. Doppelte Abbuchung, falsche Bestellmenge, tagelanges Warten auf eine Korrektur und anschließend weder Versand noch Rückerstattung. So sieht für mich kein seriöser Onlinehandel aus. Passt auf eure Abbuchungen auf und kontrolliert eure Bestellungen genau, bevor ihr am Ende für etwas bezahlt, das ihr gar nicht bestellt habt.
Response from ChameloOct 21, 2026
Hi Hussein, We’re truly sorry for the frustration and inconvenience caused by the duplicate charge, the delay in correcting your order, and the lack of shipping and refund updates. We completely understand your disappointment and sincerely apologize that this has been your experience. We’ve escalated your case to upper management, and someone from our team will reach out directly to assist you further and work toward resolving these issues. – Chamelo Support Team
Frank P.
Rip off , never got anything
Response from ChameloOct 7, 2026
Hi Frank, We’re really sorry to hear that you haven’t received your order. We completely understand how frustrating and disappointing this must be, and we sincerely apologize for the experience you’ve had. We’ve escalated this to upper management, and someone from our team will reach out directly to assist you further and work toward a resolution. – Chamelo Support Team
Jezraan F.
It gets worse and worse. At long last they finally shipped my order. And just as we get to the final bit my courier is now saying I have to pay a further £55/$72 to have it sent to me because of a customs issue on their side. This wasn't told to me or made known to me in any way and frankly it's getting beyond ridiculous. Weeks of delay and now a cost nearly a quarter of the item just to actually have it? No warning or anything. What s joke. I feel like they're actively making fun of me or a cruel joke as it's issue after issue.
Response from ChameloOct 7, 2026
Hi Jezraan, We’re really sorry you’ve had to deal with yet another issue after waiting so long for your order. We completely understand how frustrating this must be, especially after the delays you’ve already experienced. We’ve escalated this to upper management, and someone from our team will reach out to you directly to assist further and work toward getting this resolved. – Chamelo Support Team UPDATE 10/21/2026: Hi again Jezraan! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right. – Chamelo Support Team
Anonymous.
Would give them no stars if that was an option. Ordered my sunnies in November of 2025. 8 months later and they are still saying "no stock". Its now taken over 2 months to process a refund! Absolutely disgusting. UPDATE IN RESPONSE TO CHAMELO 21/10/26 Yes, upper management reached out with an apology. My issue remains unresolved. Still no refund.
Response from ChameloOct 7, 2026
Hi Tam, We’re truly sorry for the extremely long wait and for the frustration you’ve experienced with both the order and the refund process. We completely understand how unacceptable this situation must feel, especially after waiting months for your order and then having to wait even longer for your refund. We sincerely apologize for letting you down and for the lack of timely resolution. Upper management will be reaching out to you directly to assist further and work toward getting this resolved. – Chamelo Support Team UPDATE 10/21/2026: Hi again Tam! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right. – Chamelo Support Team
Dalen,v
In juni of juli gen 2 audio bril besteld. Altijd druk daar dus 2 manden levertijd Na eerste gebruik werkte de brilglazen niet meer. Gemaild geen contact. Via Instagram contact gezocht dat wet wel op gereageerd daarna ook op mail zou een nieuwe opgestuurd worden maar tot op heden niets ontvangen. Super slecht. Net als de bleutooth verbinding trouwens. Transporteur is de zelfde als van Ali Express Het is gewoon dure Chinese troep. Geld elders uitgeven Mark van Dalen Na mijn melding hier een mail gehad met vergelijkbare verontschuldigingen. Maar nog geen verzend moment ontvangen. Zomer voorbij dus liever geld terug. Nu nog steeds niks ontvangen is inmiddels 5 oktober 2026. Geld terug gevraagd maar hoor niks meer van ze. Schandalig wat een slecht bedrijf en James de manager dier boven op zou zitten bedoelde waarschijnlijk een strandstoel. Schamen is eigenlijk al niet genoeg. Kon minimaal 1 ter geven maar ook dat is veel te veel. Nooit kopen hier.
Response from ChameloSep 16, 2026
Hi Dalen, We’re truly sorry to hear about your experience with your Gen 2 Audio glasses, especially that they stopped working after your first use and that you haven’t received the replacement you were expecting. We also apologize for the lack of communication and the frustration this has caused. We take your concerns seriously, and our upper management team will reach out to you directly to assist further and work toward resolving this for you. – Chamelo Support Team
