Michelle
Not a trustful company, Do Not Buy!
I ordered a pair of music shield chamelo back in May 25, 2025. I waited for more than a month and wrote emails to ask about the status. I thought it was a scam I decided to cancel my order a whole month later since it never materialized. The order eventually showed up but I had already purchased another pair of sport performance sunglasses from a more reputable brand. I have been emailing them every other day the past week and not a word or response. I even called and left a voicemail. I’m not sure what else to do at this point. I’d like to return them and get a refund.
Response from ChameloJul 14, 2025
Hi Michelle, We sincerely apologize for the delay in responding and for the inconvenience this has caused. Our small support team has been handling a high volume of inquiries recently, and unfortunately, this has led to longer-than-usual response times. We also want to kindly clarify that when multiple emails are sent in quick succession, our system automatically reorders the ticket based on the latest message—which can unintentionally push your request to the back of the queue. We're sorry this wasn't made clearer earlier. That said, we’re here to help. Our upper management will be reaching out to you directly to assist with a resolution and make sure you’re properly taken care of. Thank you for your patience, and again, we’re sorry for the experience so far. Sincerely, Chamelo Support UPDATE 7/20/2025: Hi Michelle, Our upper management has sent you an email last week and is still waiting for a reply. Kindly check your email inbox, we'll be waiting to hear back from you. Thanks! UPDATE 8/2/2025: Hi again Michelle! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!