At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
chamelo.com
Website
chamelo.com
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Ordered one pair of sunglasses on May 21st. The site says 4 to 7 business days for your product to be shipped, that is a lie. I have tried to get a shipping eta multiple times but I just get told to be patient and that the product is out of stock and it is in queue to be shipped. I've been hearing that over and over. I bought them for someone's birthday that has come and passed, and to top it off I get adds from this company all of the time. Not how you should handle a business. Dont waste your time or money.
Response from ChameloJul 14, 2025
Hi Thomas,
We’re very sorry to hear about your experience and truly understand your frustration—especially when the purchase was meant as a gift. That’s never the kind of impression we want to leave.
Please note that some models, including yours, may have been backordered at the time of purchase, which can affect the usual shipping timeline. That said, we want to make this right.
To help us locate your order and assist you further, please provide your order number or the email address used at checkout. Once we have that, our team will prioritize your ticket and work toward a resolution right away.
Thank you again for your patience—we hope to resolve this for you as soon as possible.
Sincerely,
Chamelo Support
EM
Eric M.
Received my Order
I finally received my order and I am pleased with it so far. Very innovative product and only time will tell how durable it is, but feels well made with quality materials.
I believe I got my money's worth and I would recommend this product to friends and family.
Response from ChameloJul 14, 2025
Hi Eric,
Thank you so much for your continued patience and for taking the time to share your experience with us. We sincerely apologize for the wait period and for the lack of timely communication you've encountered—it’s not the level of service we aim to provide.
We truly appreciate your interest in becoming a repeat customer, and we understand how important it is to have clear expectations around shipping and fulfillment. You’re absolutely right that even an estimated ship date is better than uncertainty, and we’re working hard to improve transparency moving forward.
Our upper management will be reaching out to you directly and will ensure that you receive a proper response and resolution within 24 hours.
Thank you again for your patience and support—we’re committed to making this right.
Sincerely,
Chamelo Support
PS
Pedro S.
Son unos ladrones
Son unos ladrones, me han enviado unas gafas de plástico del jodido chino, me he gasto un dinero en las gafas con el kit completo, y me envían unas de plástico. Son unos sinverguenzas
Response from ChameloJul 14, 2025
Hi Pedro,
We’re very sorry to hear about your experience.
Based on your description, it sounds like you may have purchased from a scam or fraudulent website. Unfortunately, several imitation sites have appeared recently pretending to sell Chamelo products. We recommend customers always purchase directly from Chamelo.com to ensure product authenticity and proper customer support.
We truly apologize for the inconvenience this has caused, and we hope you’re able to recover the funds through your payment provider. If you need help confirming whether your order was placed through our site, feel free to contact us directly with your order number or email.
Sincerely,
Chamelo Support
CN
CN
More Than a Month and No Updates!
First of all it’s been more than a month and still did not get any shipped out updates or something. Sent an email three times and did not get any replies. Chamelo looks cool and all but no live updates of their inventory count. They only tell you that it's back-ordered after you pay for it. I am still yet to hear from them besides that automated reply that they sent when I paid for my order. It was saying it is in back order. I hope we can get an update soon, if not I want my money back!
Response from ChameloJul 14, 2025
Hi Chasey,
We’re very sorry to hear about your experience and truly apologize for the lack of updates.
The sunglasses model you ordered unfortunately became backordered shortly after your purchase, and we understand how frustrating it can be to learn that only after receiving an automated message. We're currently working on improving the transparency of our inventory status to help avoid this in the future.
Due to a high volume of support inquiries, our small team has been experiencing some delays in response time—and we’re really sorry that your messages weren’t addressed sooner.
That said, our upper management will be reaching out to you directly to prioritize your ticket and ensure you receive the assistance you need.
We appreciate your patience and the opportunity to make things right.
Sincerely,
Chamelo Support
UPDATE 8/12/2025:
Hi again Chasey! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
JS
John S.
Aura glass came DOA
Aura glass came DOA and they have yet sent me the shipping label to return it.
Response from ChameloJul 14, 2025
Hi John,
We’re very sorry to hear that your Aura glasses arrived not working as expected.
Our small support team has been experiencing a high volume of inquiries during this busy season, and unfortunately, this has caused delays in issuing return labels and responses. Please accept our sincerest apologies for the inconvenience this has caused.
To make sure this is resolved quickly, our upper management will be reaching out directly to prioritize your ticket and ensure you receive the support you need.
Thank you for your patience—we’re committed to making this right.
Sincerely,
Chamelo Support
VA
Valentina A.
SCAM?
Thank you for your follow-up.
Yes, I did see your email, and I appreciate your proposal. However, I would prefer to proceed with the cancellation and a full refund at this point. The delays and the uncertainty around the availability of the product have led me to lose confidence in the purchase.
Please confirm when the refund has been processed to my original payment method.
_____________________________
I received an email saying that the product Dusk Classic will be available again in August. However, I placed the order on July 12th, 2025, and the website now shows it as available. I'm worried this might be a scam.
Response from ChameloJul 14, 2025
Hi Valentina,
Thank you for reaching out, and we completely understand your concern.
First and foremost, we want to reassure you that this is not a scam—please rest easy. Our Dusk Classic model is currently backordered, and we did send out an email notification after your purchase to inform you of this. We apologize if that message was missed or unclear.
That said, our upper management team will be reaching out to you directly to provide a full update and assist with a resolution.
We truly appreciate your patience and the opportunity to make this right.
Sincerely,
Chamelo Support
UPDATE 7/23/2025:
Hi Valentina,
We think you might have missed one of our emails. Please check your inbox.
UPDATE 8/12/2025:
Hi again Valentina! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
CS
Cynthia S.
Finally received order after 4mo and multiple emails
Deceiving marketing and unhelpful customer support.
I ordered my glasses on May 24th, 2025. It is July 12th now, and I still have not received my order despite sending various emails back and forth with customer support, who has not even been able to provide an estimated shipping date. The website FAQ states the following: "United States: Packing and processing can take 3-5 business days; arrival can be anywhere from 2-5 business days after shipment."
Obviously, this was falsely advertised, as I still haven't received my order, and there are no significant holidays or weather customer support has not given me an estimated shipping date, despite this being required by the U.S. FTC’s Mail, Internet, or Telephone Order Merchandise law.
I've noticed a few reviews from people who ordered their glasses AFTER me, and despite facing significant delays, they've already received theirs, while I'm still waiting. Customer support claims my order is being prioritized, yet I see other US customers receiving their orders earlier than I, despite me ordering earlier.
It is shocking Chamelo does not appropriately announce the shipping delays on their website, and they keep running campaigns and taking orders despite being aware of their huge shipping delays. If they don't ship my order soon, I'll have to take legal action based on their false promises. I'll update my review to follow up if this problem gets resolved in a timely manner and after I've received my Dusk glasses.
Update July 16: Chamelo did in fact reach out with more information on their expected restocking date and an attempt to resolve this issue, which I appreciate. I'll update my review in August to let you know if they've followed through with it.
Update Sep 10: I'm still waiting on my order from last May. Chamelo expected to restock end of August, however, I've yet to receive my order and just reached out again to follow up...
Update 12 Nov '25: I'm a little late with this, but I got a notification that my order shipped shortly after I followed up, and I did receive my Dusk classic glasses around Sep 19! I like them so I'm debating ordering another pair to get variety in styles, but am reluctant because of the long wait before they finally arrived... In total, it took almost 4 months.
Increasing my review from 2 to 4 stars because the glasses are real and working well so far, and I appreciate James' help from the customer support team as things seemed to finally start moving when he stepped in. Missing the 5th star since it took a crazy long time, and their website was not transparent about shipping timelines upon purchase.
Response from ChameloJul 14, 2025
Hi Cynthia,
We’re truly sorry for the frustration and inconvenience you’ve experienced, and we appreciate you taking the time to share your concerns.
We understand how disappointing it is to wait longer than expected—especially when expectations were set by our published timelines. While your order has unfortunately been affected by unexpected delays in our production and fulfillment process, we take full responsibility for the lack of timely updates and the inconvenience this has caused.
Please know that our upper management is now reaching out directly to assist you and will do everything possible to make this right. Your satisfaction is important to us, and we’re committed to resolving this matter promptly and transparently.
Thank you for your patience, and again, our sincerest apologies for the experience so far.
Sincerely,
Chamelo Support
UPDATE 11/12/2025:
Hi again Cynthia! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
SS
Sheara S.
This business is a scam
This business is a scam. I ordered the sunglasses in May as a Father's Day gift and still haven't received the glasses nor a refund. Customer service is shady when they do respond. They barely respond then when they do its with with run aroumd scam tactics.
July 14th, this scam company contacted me due to me writing reviews exposing them. The scam company has not refunded my money. I have requested a refund now 3 times.
After I refused the discount for the second time, Chamelo the scammer tried to have my review flagged. This is the second time they have claimed to have processed my refund, we shall see. Yes, I still think this is scam company. There are alot of similar complaints throughout social media as well. Clearly Chamelo the scam company is working overtime blocking and flagging comments and reviews instead of sending people their merchandise.
Response from ChameloJul 14, 2025
Hi Sheara,
We’re truly sorry to hear about your experience and understand how frustrating this has been.
First and foremost, we want to make it clear that we are not a scam, nor do we engage in any deceptive practices. Our goal is to provide innovative eyewear and a positive customer experience, and we’re sorry that we’ve fallen short in your case.
Your order was part of a backordered batch, and we did send an email update regarding the delay. We apologize if that message didn’t reach you or was missed—we understand how important it was for your gift to arrive on time.
That said, our upper management will be reaching out to you directly to resolve this matter and ensure you’re taken care of properly.
Thank you for your patience,
Chamelo Support
UPDATE 7/15/2025:
Hi Sheara,
We’re sorry to hear about your continued frustration, and we appreciate the chance to clarify.
We reached out to assist with your request because we genuinely want to help — not because you left a review. That said, we’re glad you did post publicly, as it allowed us to prioritize your ticket more quickly.
To be clear, you didn’t “expose” anything. You submitted a review, and we responded with a resolution offer, as we do for all customers who reach out with an issue.
Your refund has now been processed. Given that outcome, we hope you’ll reconsider whether this situation truly qualifies as being “scammed.” Our upper management reached out to confirm this with you before processing the refund because in your last email you mentioned "I still haven't received my order nor a refund" which may have been an indication that you were still expecting the order to be shipped.
Should you have any further concerns, our team remains available to help.
Sincerely,
Chamelo Support
