ChameloReviews of chamelo.com

3.0653 reviews
Accessories

Chamelo

About Chamelo

At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.

Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: chamelo.com
Website: chamelo.com
Category: Accessories
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 89% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Chamelo

Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: chamelo.com
Website: chamelo.com
Category: Accessories
Listed on Five Star Index: 2026

Nick C.

Jul 14, 2025

Terrible Experience, would not recommend!!!

So, I’d been checking these out for awhile and decided to finally pull the trigger. I ordered the “Dusk” model glasses. The website said available and in stock. So I purchased them. Days later I noticed there was no update and after a week or so I reached out asking what was going on. First of all, this company is SO DIFFICULT TO GET AHOLD OF. The customer service number says they’re unavailable. So I emailed them at the listed email… I get an automated message each time that my email can’t be delivered and the email isn’t accepting messages. I put in a few tickets on their website. FINALLY I got a reply. They said they weren’t actually in stock and it would be a few weeks to get them back in stock and then they’d ship them to me. I wasn’t very happy as they should have told me that up front before taking my money. I said fine and waited quite some time. I jump through all the hoops to get ahold of them again and I get told the same thing. Hey we’re out of stock it’ll be a few weeks. So at that point I just asked for a refund. They said they’d refund me and it would take like 5 business days. That was about 2 weeks ago. Still no refund. And I’m having a hard time getting ahold of anyone again. I just want my money back money back. This company needs to really figure it out and have a better customer experience. I couldn’t recommend this company to ANYONE at this point. There was like 4-5 of us at my work who were all gonna buy these. And after this experience we all said to hell with that and bought meta raybans. I’m still fighting for my refund and haven’t heard anything. Terrible customer service, terrible transparency, and an overall awful experience. I’d give your money to a company who cares about their customers. One of the worst experiences I’ve had in a long time. Super bummer. UPDATE: After my review on here a member of management reached out and got my refund processed. I just received it. I appreciate it finally getting handled. I’m going to leave my review and honestly don’t feel much different about it. It’s sad it took 2 months and blasting them on social media constantly to finally get a response. They really need to set up a customer service experience that works and make some changes to the way they stock products. As well as their transparency on their site. I’m glad they finally made it right and got me my money back. But my overall experience and recommendation is still the same.

Response from ChameloJul 15, 2025

Hi Nick, We’re truly sorry to hear about your experience and want to extend our sincere apologies for the frustration and inconvenience caused. Due to a recent spike in demand, our small support team has been working through a high volume of inquiries, which unfortunately led to delays in communication. That’s not the level of service we strive to provide, and we completely understand how disappointing it must have been—especially given your excitement about the product. Your feedback is taken seriously, and our upper management team will be reaching out directly to assist and ensure your issue is fully resolved as soon as possible. We appreciate your patience and hope we can regain your trust moving forward. Thank you for bringing this to our attention. Sincerely, Chamelo Support

Chamelo reviews

653 approved reviews, newest moderated first

fermin G.
Jul 16, 2025
Bought my chamelo aura last January
Bought my chamelo aura last January, we are in July and I didn't receive my glasses yet
Response from ChameloJul 16, 2025
Hi Francisco, We sincerely apologize for the inconvenience and the long wait you've experienced. This is absolutely not the experience we want for our customers. Rest assured, we are immediately checking into your order to understand what happened, and our upper management team is reaching out to you directly with a resolution. We appreciate your patience, and we’re committed to making this right for you. — The Chamelo Team UPDATE 8/12/2025: Hi again Fermin! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team
Jamie C.
Jul 16, 2025
Awful. Please avoid
Sent me a pair of random plastic glasses with jaguars on the side. Absolutely outrageous. I paid for the Aura Glasses which come with the light changing technology and was sent a cheap Poundland pair. Please avoid.
Response from ChameloJul 16, 2025
Hi Jamie, We're very sorry to hear about your experience, but after reviewing the order number you provided, we can confirm that no order was placed through our official website, Chamelo.com. We always advise our customers to purchase exclusively from Chamelo.com, as there are numerous fraudulent and scam sites pretending to sell our products. Unfortunately, it appears that you may have ordered from one of these third-party or fake retailers. We strongly recommend contacting your payment provider to dispute the charge and request a refund. Additionally, we kindly ask that you remove or update this review, as it was mistakenly left on the Trustpilot page for Chamelo.com, which was not responsible for fulfilling your order. If you have any questions or need guidance on identifying authorized retailers, feel free to reach out. — The Chamelo Team
Donavon J.
Jul 16, 2025
I spent $94 on PRESCRIPTION glasses…
I spent $94 on PRESCRIPTION glasses with the multi tint option and they sent me a random pair of shades I could find at a gas station and I guarantee they don’t cost $94. Customer service proceeds to tell me that they want me to return the incorrect item before they can either refund or send the correct item which is stupid. If this ISNT a scam they’re doing a terrible job proving people wrong. Bad enough I had to wait forever ( paid for expedited shipping) to get these poor excuse for shades . I was also told there was no record of my order and that I may have ordered from a fraud site. So if http site ( can’t write the entire link but it looks exactly how the link is supposed to lol) isn’t a legit site I pray no one else is scammed in the future.. this is crazy
Response from ChameloJul 16, 2025
Hi Donavon, Thank you for sharing your feedback. We’re sorry to hear about your experience. However, it appears that this review was posted on the wrong Trustpilot page. This page is specifically for customers who made their purchase through our official website, Chamelo.com. Based on the order number you provided, we have no record of a transaction in our system, which strongly suggests your purchase may have been made through a fraudulent site. We always urge customers to double-check the URL before making a purchase and to only order from Chamelo.com to ensure they are receiving genuine products and proper support. If you believe you’ve been scammed, we highly recommend contacting your payment provider as soon as possible to file a dispute or chargeback. If you have any questions or concerns about this, feel free to reach out directly—we’re happy to help guide you further. Hint: our support email address is [email protected]! If you are communicating with support via any other email address, it's not us! — The Chamelo Team
Fabio S.
Jul 16, 2025
Scam
L'occhiale arrivato era di pessima qualità, avvolto nella plastica senza un vero packaging, non era in nessun modo simile a quanto mostrato nel sito, né in termini di caratteristiche né qualità, pessimo, starci lontano
Response from ChameloJul 16, 2025
Hi Fabio, We’re very sorry to hear about your experience. However, it appears that your purchase was not made through our official website, Chamelo.com. Unfortunately, there are fraudulent sites out there misrepresenting our products. This Trustpilot page is intended only for customers who placed their orders through Chamelo.com. If your order came from another site, we strongly recommend disputing the charge with your payment provider as soon as possible. If you’re ever unsure in the future, please double-check that you're shopping only at Chamelo.com to avoid scams. We're here to help if you need assistance confirming a source. — The Chamelo Team
Mohamed A.
Jul 16, 2025
Thanks for this amazing product
Thanks for this amazing product, it's cool and wonderful sunglass.
Response from ChameloJul 16, 2025
Hi Mohammed, Thank you so much for your kind words! We’re thrilled to hear that you’re loving your new sunglasses. Your support means a lot to us, and we’re grateful to have you as part of the Chamelo community. Enjoy your shades, and feel free to reach out if you ever need anything! SIncerely, Chamelo Support
Jeffrey G.
Jul 15, 2025
Fixed the issue, eventually
I purchased a pair of sunglasses that I loved, but unfortunately they had a defect. The warranty team agreed it was a defect and said that they would send a replacement immediately. It took a while, but they made it right.
Response from ChameloJul 16, 2025
Hi Jeffrey, We're very sorry to hear about your experience and appreciate you bringing this to our attention. While we do understand your frustration with the delay, please note that we are currently unable to proceed with the replacement because we have not yet received the necessary proof of purchase from California Bicycle. This step is essential for us to validate the warranty and move forward with the replacement process. That said, our upper management team will be reaching out via email shortly to assist you further and ensure we can get this resolved as soon as possible. Thank you for your patience and understanding. Chamelo Support UPDATE 8/12/2025: Hi again Jeff! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team
Jennifer Fa K.
Jul 15, 2025
Frustrating Experience with Order and Customer Service
I recently had a frustrating experience with this product and the company's customer service. After placing an order for the Aura, I was initially pleased to see it listed as "in stock" on their website. Now they told me that my item was actually on backorder, and I would have to wait weeks for it to ship. I reached out to customer service multiple times, only to receive a delayed response. When I finally got an email back, I was informed that their support team is small and struggling to keep up with the volume of inquiries. While I understand that businesses can be overwhelmed, it’s unacceptable that my order was processed without proper stock availability. This lack of communication and transparency is incredibly frustrating. After waiting over a week for updates, I requested a refund. However, I've also seen other customers mention delays in receiving their refunds. This raises concerns about the reliability of their service. It feels like the only option left is to dispute the order.
Response from ChameloJul 15, 2025
Hi Jennifer, We sincerely apologize for the delay and the lack of communication regarding your order. Your order includes our Aura model, which is currently backordered—we did send an email notification to inform you of this, but we understand how frustrating it can be not to receive timely updates. Due to high demand during this peak season, our support team has been experiencing a large volume of inquiries, which has unfortunately caused delays in our response time. We’re truly sorry for not getting back to you right away. Our upper management team will be reaching out to you directly to assist with a resolution and ensure your concerns are fully addressed. We appreciate your patience and the opportunity to make things right. Sincerely, Chamelo Support UPDATE 8/12/2025: Hi again Jennifer! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team
Nick C.
Jul 14, 2025
Terrible Experience, would not recommend!!!
So, I’d been checking these out for awhile and decided to finally pull the trigger. I ordered the “Dusk” model glasses. The website said available and in stock. So I purchased them. Days later I noticed there was no update and after a week or so I reached out asking what was going on. First of all, this company is SO DIFFICULT TO GET AHOLD OF. The customer service number says they’re unavailable. So I emailed them at the listed email… I get an automated message each time that my email can’t be delivered and the email isn’t accepting messages. I put in a few tickets on their website. FINALLY I got a reply. They said they weren’t actually in stock and it would be a few weeks to get them back in stock and then they’d ship them to me. I wasn’t very happy as they should have told me that up front before taking my money. I said fine and waited quite some time. I jump through all the hoops to get ahold of them again and I get told the same thing. Hey we’re out of stock it’ll be a few weeks. So at that point I just asked for a refund. They said they’d refund me and it would take like 5 business days. That was about 2 weeks ago. Still no refund. And I’m having a hard time getting ahold of anyone again. I just want my money back money back. This company needs to really figure it out and have a better customer experience. I couldn’t recommend this company to ANYONE at this point. There was like 4-5 of us at my work who were all gonna buy these. And after this experience we all said to hell with that and bought meta raybans. I’m still fighting for my refund and haven’t heard anything. Terrible customer service, terrible transparency, and an overall awful experience. I’d give your money to a company who cares about their customers. One of the worst experiences I’ve had in a long time. Super bummer. UPDATE: After my review on here a member of management reached out and got my refund processed. I just received it. I appreciate it finally getting handled. I’m going to leave my review and honestly don’t feel much different about it. It’s sad it took 2 months and blasting them on social media constantly to finally get a response. They really need to set up a customer service experience that works and make some changes to the way they stock products. As well as their transparency on their site. I’m glad they finally made it right and got me my money back. But my overall experience and recommendation is still the same.
Response from ChameloJul 15, 2025
Hi Nick, We’re truly sorry to hear about your experience and want to extend our sincere apologies for the frustration and inconvenience caused. Due to a recent spike in demand, our small support team has been working through a high volume of inquiries, which unfortunately led to delays in communication. That’s not the level of service we strive to provide, and we completely understand how disappointing it must have been—especially given your excitement about the product. Your feedback is taken seriously, and our upper management team will be reaching out directly to assist and ensure your issue is fully resolved as soon as possible. We appreciate your patience and hope we can regain your trust moving forward. Thank you for bringing this to our attention. Sincerely, Chamelo Support

ChameloReviews of chamelo.com

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Chamelo reviews

Bought my chamelo aura last January

Awful. Please avoid

I spent $94 on PRESCRIPTION glasses…

Scam

Thanks for this amazing product

Fixed the issue, eventually

Frustrating Experience with Order and Customer Service

Terrible Experience, would not recommend!!!

About Chamelo

About these reviews

More in Accessories

REDELUXE | Luxury Pre Owned Designer Handbags

Bisous Sunglasses

Peony & Mint

Philleywood

Chamelo reviews

Bought my chamelo aura last January

Awful. Please avoid

I spent $94 on PRESCRIPTION glasses…

Scam

Thanks for this amazing product

Fixed the issue, eventually

Frustrating Experience with Order and Customer Service

Terrible Experience, would not recommend!!!