Ryan H.
False Information
So i ordered 2 pairs of the falcon glasses and the music shields. what i didn't know was that when i purchased my glasses they were out of stock because the site said nothing about it being a pre-order or low stock i was under the impression the items would be shipped within a couple days as the website says. This was split into 2 shipments. I have had one of my packages sent to ALASKA not where I live... and the other one has a shipping label that was created a week ago and it has not updated and USPS still hasn't received the items for shipping. not to mention they only put 100$ worth of insurance on 400$ worth of glasses wtf??? No body ever answers the phone number that's listed on the site and the voicemail claims there is a live chat but i cant find that anywhere. I really was looking forward to trying these glasses out but i guess they don't really care about the customer experience to much so i guess we will see how well that business model pans out in the future.
Response from ChameloJul 26, 2025
Hi Ryan, Thanks for your feedback, and we're sorry your experience hasn’t gone as expected. Your package was shipped from our overseas fulfillment center and is currently in transit — all that was needed was a bit more patience. We understand the frustration, and we’re working to improve delivery transparency moving forward. Due to high contact volume, email is currently our only support method. That said, our upper management team has already reached out directly to assist and make things right. We truly appreciate your support and understanding. – The Chamelo Team UPDATE 8/12/2025: Hi again Ryan! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team