S.T.
Extremely Disappointing Experience – Still No Shipment After Nearly 2 Months
I ordered sunglasses from Chamelo on June 18, 2025, when the item was listed as in stock. Immediately after purchase, I was told it was backordered. Since then, I've received only automated emails and vague updates (last one on July 31) saying my order is "getting ready for shipment." It’s now been almost two months, and I still have no shipping confirmation. Customer service is nearly impossible to reach—response to emails are automated and the phone line goes to voicemail. Had I known the actual timeline, I would have cancelled my order immediately. This kind of customer service is unacceptable, and I will not be ordering from Chamelo again.
Response from ChameloAug 2, 2025
Hi Shawna, We’re truly sorry for the frustrating experience you’ve had — this isn’t what we want for any of our customers. Unfortunately, we did run out of stock shortly after your purchase, and we regret that this wasn’t made clearer at checkout. We understand how disappointing it is to receive unexpected delays, especially when expectations aren’t met. Our customer service team is currently experiencing high contact volume, and while we aim to respond within 24 hours, we sometimes fall behind — for that, we sincerely apologize. To help make things right, our upper management will be reaching out to you directly to assist further. We truly appreciate your patience and hope we can turn this situation around. – The Chamelo Team UPDATE 11/12/2025: Hi again Shawna! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team