At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
chamelo.com
Website
chamelo.com
Category
Accessories
Listed on Five Star Index
2026
About these reviews
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The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
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Quite terrible at managing their inventory/stock. I spent 480+ dollars on their aura rx and waited a month and 2 weeks. Just for them to tell me “unfortunately we’re unable to include your order in the latest batch of manufacturing.” ???, and in return they offer to downgrade to the the regular aura glasses along with not a single compensation for waiting this entire time. And to top it off I need to wait for them to ship their glasses which could take god knows long.
Response from ChameloAug 18, 2025
Hi Jim,
Thanks so much for taking the time to leave your review. We truly value hearing from our customers.
We do want to clarify a few things about your order. The Aura Rx had already been marked as sold out by the end of June, so in fact your order was placed by mistake. We still aren't sure how it managed to process, but as soon as we noticed, our team still tried to include it in the next manufacturing run. Unfortunately, we only received confirmation from our lens provider last week that it would not be possible to fulfill it. We apologize once again for the inconvenience.
That said, your non-Rx Aura has already been shipped and is on its way—you should receive tracking information within the next 24 hours.
We’re very sorry for the confusion and delay, and we thank you for your patience while we worked through this.
—The Chamelo Team
JS
JEONG SEUNG L.
Usable sunglasses
Usable sunglasses
Response from ChameloAug 8, 2025
Glad you like 'em! Thanks Jeong!
AR
Arun R.
Super Product and super Idea, the App itself not that super
The Company is getting absolutely innovative, the Product is nice and i hope to see more Models of those Sunglasses (maybe with Camera too? ;) ). Yet the actual App from „Ampere“ not that intuitive and easy to use. Maybe is the compatibility with Apple?
Yet the idea is nice. Maybe add a USB-C (i’m from Germany) instead of dedicated cable?
Super product, again. I hope to see more of it.
Response from ChameloAug 8, 2025
Hi Arun,
Thanks so much for your feedback and for sharing your thoughts about our sunglasses and the concept behind them. We’re glad you like the product and our vision for it!
We’re always looking to make the experience even better, so if there’s anything specific we can improve with the app, please let us know. So far, we weren’t aware of any compatibility issues, so your input would be really helpful for us to investigate and refine things further.
Your suggestions about new models, a possible camera feature, and switching to USB-C are great. We’ll make sure to pass these on to our product development team.
Thanks again for your support and for helping us improve!
– The Chamelo Team
MI
Michael
Backordered & Delayed Shipping
I have never left a review before but I feel for these customers
*I am fully aware, new company, shipping delays etc. My review here hopefully makes my point of why it feels more of an excuse, rather than doing everything possible to be upfront & transparent BEFORE an order is placed*
I have been checking my order status after a week or two, considering website states "Fast & Free" shipping. I did receive several emails in regards to high order volume etc. although it was a nice heads up, let's face it consumers want ETAs & dates. A date or ETA would cut out a lot of "scam" feelings from customers. Of course, you guys will say you don't have one but surely your manufacturer provides at least an ETA
Secondly, you guys make sure to send out an additional email to "24 hours to Upgrade your set up" to add to your previous order & receive free shipping. If you cannot fulfill current orders, this will just continue to add to your already preexisting problem.
Lastly, most all replies i see here apologize & explain your back order problem. With upper management reaching out with an explanation, shipping update or discount code (for a future order). I think for the most part, customers go crazy getting a coupon code from a place they had a bad experience for previously. Shipping a product out & making a mistake (something missing, wrong item etc.) is one thing. But delays & unresponsiveness, then finally getting a hold of someone with a coupon code to order again, adds to the displeasure. It is great to see acknowledgement, no question here however, transparency after the fact sucks. Now if your website was updated & listed "back ordered" or "Estimated ship date of _____", then customers really can't complain. When website isn't updated when a problem is ongoing, it is a bit misleading & frustrating. I mean to see problems existed before my order, it completely makes me not wanting to place order originally until problems were fixed (which is obviously why as a business, you guys wont update shipping because you dont want to have orders stop, i get it).
I wont sit here to say this is a "scam" or warn others of not buying from you all because I have seen people receive products but then again, I understand why people are stating this. Also, on contact page, include a note stating something in regards to sending multiple tickets like you mention in most replies. Add your estimated response time too, anything to let every customer know so we dont add to your problem already present
***UPDATED REVIEW 8/26/25***
James reached out to me shortly after my review. His communication was over the top & just what you want to see when a problem is escalated this far.
As resolution was provided promptly & orders began to ship. I received item yesterday & everything checks out.
I have updated my review mainly because my experience was greatly changed. One thing I will say that I do not know to be fair, is when would this have been resolved if i did NOT leave this review. It is unfortunate that it needed to come to this point. If my order could have shipped from their international center earlier, why wasn't that option exhausted in the first place? Fulfill orders no matter where it is coming from. Don't risk the customers experience on your delays. They need to be proactive, instead of reactive.
There is many things I still cannot speak on. Have they improved there customer responsiveness? Updated website with new shipping estimations? Fulfillment problems solved?
I wish moving forward they solve these issues & provide solutions. Do not save face with these updated reviews.
James, appreciate your help with everything. You sir are not only a superb customer service rep but a full time fire fighter will all these problems thrown your way. You guys have a great product, dont ruin it with your delays & customer service!
Thank you
Response from ChameloAug 7, 2025
Hi Michael,
Thank you so much for taking the time to leave such detailed and thoughtful feedback, we genuinely appreciate it.
First and foremost, we sincerely apologize that we weren’t able to get your order shipped promptly. We completely understand how frustrating delays can be, especially when expectations are not met, and we’re sorry we fell short.
We’ve done our best to keep you in the loop with email updates, but it’s clear from your message that we missed the mark in providing clear and actionable information. Your point about ETAs and transparency before checkout is completely valid and we’ll be discussing internally how we can better communicate stock status and shipping timelines upfront, not just after the order is placed.
We also wanted to clarify one thing: compensation isn’t handled with a one-size-fits-all coupon code. In most cases our upper management team provides tailored resolutions, from partial refunds to complimentary accessories, depending on the situation. Every case is reviewed individually, and we try to make things right in a way that feels fair to the customer.
It also means a lot to us that you actually read through our responses to other customers before writing your review. Most people don’t, so we really appreciate the thoughtfulness and balance you brought into your message.
Thank you as well for the suggestions regarding communication on our website and support page. We agree, and we’ll be taking your advice into account as we work on improving the experience for everyone.
Lastly, please know that our upper management team will be reaching out to help prioritize your ticket and assist you directly.
— The Chamelo Team
MP
Miguel P.
I ordered the Music Shield (ORDER…
I ordered the Music Shield (ORDER #23257) on June 26, 2025. After weeks of silence, I reached out. You apologized, said you were waiting on stock, and promised a discount.
A shipping label was created on July 31, but it’s now August 4 — and the item still hasn’t shipped. No movement. No discount. No update on shipping.
At this point, I wouldn’t recommend this company to anyone
Response from ChameloAug 5, 2025
Hi Miguel,
Thanks for taking the time to share your feedback. We’re truly sorry to hear about the frustration and delay.
Just to clarify: your order has already shipped. Since it's coming from our overseas fulfillment center, the USPS tracking label won't update until the package is physically received and scanned by USPS. We understand how that can be confusing and appreciate your patience during this stage of transit.
As for the promised discount, partial refunds can take up to 14 business days to fully process. We apologize if this wasn’t clearly communicated earlier.
That said, our upper management team will be reaching out directly to see if we can help expedite the situation for you and turn this experience around.
— The Chamelo Team
UPDATE 11/12/2025:
Hi again Miguel! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
JO
Johnny
Never fulfilled order
They initially fumbled my order. They eventually fixed it and the product is good. They were attentive to the issue and rushed out a pair for me.
Response from ChameloAug 2, 2025
Hi Johnny,
We’re really sorry to hear about your experience — that’s not something we ever want our customers to go through.
Unfortunately, we weren’t able to locate your order using the information you provided. When you have a moment, please send us your correct order number and the email address used at checkout so we can look into this right away.
Our upper management team is also standing by and will reach out to assist as soon as we have the correct details.
— The Chamelo Team
UPDATE 8/3/2025:
Hi Johnny, the order number you provided was "126643" which is not even the correct order format on our system. The number should only have 5 digits. We're not incompetent or thieves. Please respond to our request for more information and provide the correct order number and email address you used to place the order. Thanks!
— The Chamelo Team
UPDATE 8/3/2025:
Hi again Johnny,
Unfortunately you've provided neither of the two things we asked for: either the EMAIL ADDRESS that you used to place the order, or the correct ORDER NUMBER. The info that you provided is irrelevant. Also, where did you place your purchase? Please note that our official website is only Chamelo.com, currently there are multiple scam sites out there pretending to be us so we really hope you didn't accidentally buy from them.
Kindly review and get back to us. We'll be happy to continue assisting you.
— The Chamelo Team
UPDATE 8/3/2025:
Hi Johnny,
As you refuse to provide us with the information we've asked for, we can only conclude that this review is fraudulent. We'll be flagging your review and account with Trustpilot. Feel free to provide your email address or correct order number any time for further assistance.
— The Chamelo Team
UPDATE 8/4/2025:
Hi Johnny,
Please send an email to [email protected]. Also you don't need to put that information into your review here. Trustpilot has already sent you an official request for more information, you can just reply to that and only we will be able to see it.
— The Chamelo Team
UPDATE 8/4/2025:
Hi Johnny,
Thank you for providing the requested information. We were now able to locate your order (for your reference, it is #24281).
Our upper management will be reaching out via email to assist you with a resolution.
— The Chamelo Team
CZ
Chan Z.
late delivery (Product received on 11/8)
Ordered the falcon in ice frame since 27/6 and yet to receive the product not even the shipping number. A follow up email was sent on 9/7 and was told that they are experiencing high volumes of order and expected to restock this month.
I hope that chamelo would take this late delivery problem seriously as it causes a very bad experience to the people who ordered it including me. Was thinking of ordering it again as a gift, but now nopeeee.
**Received the product on 11/8. Love it!**
Response from ChameloAug 2, 2025
Hi Zoey,
We're truly sorry to hear about the delay in shipping out your Falcon in Ice Frame — that's definitely not the experience we want for any of our customers.
Unfortunately, we’ve been experiencing unusually high demand, which has affected restock and fulfillment timelines. That said, our upper management team has already reached out to you directly with a resolution, and we're here to ensure you're fully taken care of.
We appreciate your patience and understanding, and we hope to have the opportunity to make things right.
— The Chamelo Team
VC
VC
Order was made in May
Order was made in May. Still nothing. Wrote an email and was warned not to resend request about checking on the delivery otherwise will be pushed further back! A threat!
Response from ChameloAug 1, 2025
Hi Vivian,
Thank you for taking the time to leave a review. We’re truly sorry for the negative experience — that’s never what we want for our customers.
To clarify, your order of the Dusk Classic was placed while the item was backordered. We did send out an email notification to inform you of this shortly after the purchase. If you didn’t see it, we kindly suggest checking your inbox or spam folder just in case it was missed — we totally understand how frustrating that can be.
We also want to address a serious misunderstanding: no one from our team “threatened” you. What we explained was that our system works on tickets in the order they’re received. Each time a new email is sent to an open ticket, the system pushes that ticket to the back of the queue. This isn’t personal — it’s just how the software is structured. Our intention was to help you get a quicker response, not delay it. We never said that your delivery would be pushed back — just that our response time could be affected. We understand it might sound counterintuitive, but it’s a standard system behavior, not a punishment.
That said, we know your time and trust are important. Our upper management will be reaching out to assist further and make sure you’re taken care of properly.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Vivian! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
