At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
chamelo.com
Website
chamelo.com
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Thanks for the support from James on customer service, I know sometimes there are things out of our control but they did solve the problem, I encourange them to get better at communication channels.
Anyways, I received my order and Im glad they could help me with my issue.
Response from ChameloAug 26, 2025
Hi David,
Thank you so much for updating your review and sharing your experience! We’re glad to hear that James and our team were able to resolve your issue and that you’ve received your order.
We also appreciate your feedback about improving our communication channels — we’re continuously working on enhancing our processes to make things smoother and faster for our customers.
Thanks again for your patience and support!
— The Chamelo Team
MP
Marcel P.
Long shipping and bad comunication…
I have to change my review and apologize to Chamelo company for the early review, the glasses arrived on their stated date, the reason for my action was that I saw enough reviews where people waited a very long time for their glasses and I don't want to be one of them, and I also noticed that people wrote that after publishing their review on this site, their shipment processing was accelerated.
Response from ChameloAug 25, 2025
Hi Marcel,
Thank you for sharing your feedback. We understand your concern, but we’d like to clarify a few points. You actually emailed us just about 12 hours ago, and we always respond within 24 hours. Additionally, your order was shipped last week, and we’ve already provided you with the tracking information.
It’s possible there may have been some confusion along the way, so our upper management will be reaching out to you directly to ensure everything is clear and to assist you further.
We appreciate your patience and understanding.
— The Chamelo Team
OF
Orhan F. K.
Exceptional Quality and Top-Notch Support!
I’m absolutely impressed with the products! The quality is outstanding and has exceeded my expectations in every way. I also want to highlight the excellent customer service, the support team is incredibly helpful and responds quickly and professionally to any inquiries. I highly recommend this company!
Response from ChameloAug 25, 2025
Hi Orhan,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the exceptional quality of our products and that our support team was able to assist you quickly and professionally. Your recommendation means a lot to us and motivates the entire team to keep delivering the best possible experience.
We truly appreciate your support and look forward to serving you again in the future!
— The Chamelo Team
KR
K R.
If only the service matched the product
I give the quality of the glasses a 5/5
I give the quality of the customer service a -1/5.
I received the Chamelo Music Shield sunglasses for Christmas from my wife (order #11596). They were of the HIGHEST quality, but after about 10 uses they stopped turning on. The red light would turn on when they were charging, but they would not turn on after holding the power button. They were never dropped, never damaged, never in water - they stayed in the case at all times when not being worn.
I emailed the company about the problem - it took over a week to get a response, which was to please fill out a warranty claim form. I filled it out immediately and included the 10 second video that was required showing "evidence of the problem". After submitting, I was informed that I would have instructions on how to get them returned and replaced within 24-48 hours. It has now been almost two weeks.
I have emailed them. No responses.
I have called them, DOZENS of times. No answers.
I have left voicemails. No call backs.
I literally RAVED about your products to everyone. You have such high standards for quality and performance; how do you fail so miserably in customer service?
I have my next marathon in less than 3 weeks - these glasses were a key part of my gear. As I have STILL heard nothing, I can only assume that I will be scrambling in the eleventh hour thanks to you.
Response from ChameloAug 25, 2025
Hi Ken,
Thank you for sharing your feedback, and we’re truly sorry for the frustration this situation has caused you. We want to clarify what happened here so we can help you as quickly as possible.
After you filled out the warranty claim, our system displayed a notice asking you to send us a follow-up email once the form was completed so our team could manually process the next steps. Unfortunately, we never received that follow-up email from you, which is why no further progress was made on your replacement. We completely understand how this could have been missed and we sincerely apologize if this step wasn’t clear.
We’ve also noticed that the first time we heard back from you since submitting the form was actually 2 days ago, at the same time you posted this review. We're sorry that we missed your calls; our support team is currently backed up due to high contact volume and during moments like these, are unable to answer the phone line. That said, we’re absolutely committed to getting this resolved for you as quickly as possible.
To make sure things move forward smoothly from here, our upper management team will be reaching out to you directly to assist and ensure your replacement process is prioritized.
Thank you for your patience, and again, we’re sorry for the inconvenience caused.
— The Chamelo Team
UPDATE 11/12/2025:
Hi again Ken! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
TA
Tan
The worst like small team or something…
The worst like small team or something to get more money , USA is worst i never by again... I waited 3 month for shades, and then it all way back month so I decided to Cancel and Refunded, they said yes. But 14 days it takes and over that i havent got it yet , still, like teams only answer without care because they dont even answer, I dont want to explain is the worst ever, close to SCAM , USA over money and give rubbish of time ..
But now , Ive refund and James so I just want to know, is real website , and Glasses look really good but is it to long to recieve glasses so I change mind so refund 3 months , 1 star was 3 months waiting. So maybe the fixed that i dont know, but I give it up to buy another shades .
So ...... If you wanted the glasses ... It can be longer than you think.
Response from ChameloAug 22, 2025
Hi Tan,
We’re truly sorry to hear about your negative experience and understand how frustrating this has been for you. Please rest assured that our upper management team will be reaching out to you directly to assist with your refund and ensure this is resolved as quickly as possible.
We appreciate your patience and the opportunity to make things right.
— The Chamelo Team
CB
Charina B.
No product or idea of when I will receive it after over a month.
First time ordering from the company. Delivery states 4-12 days. I placed my order over a month ago and still hasn’t even been shipped yet. Contacted customer service twice to only be provided a vague response with no indication of when I should expect my order. Overall extremely dissatisfied with my experience. Particularly for the price point of their glasses. It’s wild, honestly.
EDIT
After sharing my experience, I have to say, customer service did make efforts to assist so that I was satisfied with my purchase. The original product that I ordered never did get restocked but they did help with choosing and sending an alternative option. Even if the frames aren’t my favourite style, the lenses are super cool and James from customer service management was actually really helpful and genuinely seemed to want to make sure I was happy. If they expand their product selection, I would certainly purchase from them again.
Response from ChameloAug 21, 2025
Hi Charina,
We sincerely apologize for the inconvenience you’ve experienced. We completely understand how frustrating it must be to wait this long without clear updates, especially considering the price point of our glasses.
Our upper management team has already reached out to you directly to make things right and ensure this is resolved as quickly as possible.
Thank you for your patience.
—The Chamelo Team
UPDATE 11/13/2025:
Hi again Charina! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
AK
Adam K.
I had a great experience with Chamelo
I had a great experience with Chamelo.
Not only is their product high quality and exactly as described, but their customer service truly went above and beyond. They handled my issue with kindness, professionalism, and a very generous solution. It’s rare to see a company that cares so much about their customers. Highly recommended!
Response from ChameloAug 19, 2025
Hi Adam,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your Chamelo experience and that our team was able to take good care of you. Providing both high-quality products and genuine customer service is at the heart of what we do, and it means a lot to know that it made a difference for you.
We truly appreciate your recommendation and look forward to bringing you even more great experiences in the future!
—The Chamelo Team
AM
Ansar M.
I ordered my glasses
I ordered my glasses, waited for 1 month and received no tracking information. In return, I requested a refund to which I got a reply that my refund is processed, which was 13 days ago. They stated that it takes 14 days to reach my account. Spoke with the bank just now, there has been no refunds initiated and no transaction towards my account. Poor service and replies take weeks.
UPDATE:
Reply to my email that I sent to you just now, because this is not even funny anymore. Your team said my refund is processed (email proof I have), and now you say you want to ship me my order. This is a joke, reply to my email ASAP.
Response from ChameloAug 19, 2025
Hi Ansur,
We sincerely apologize for the delay and for the frustration this situation has caused. Our support team has been experiencing unusually high contact volume, which has slowed down our response times, but that’s no excuse for the lack of clarity you’ve received.
To make sure this is resolved quickly, our upper management will be reaching out to you directly to personally assist with your refund and provide you with clear updates.
Thank you for bringing this to our attention—we truly appreciate your patience as we work to make things right.
—The Chamelo Team
UPDATE 8/20/2025:
Hi again Ansar! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
