At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
chamelo.com
Website
chamelo.com
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I recently placed an order for the aura a couple days ago with overnight shipping but have yet to have the item be shipped.
UPDATE: I've been refunded for the overnight and it's pending with my bank. And a shipping number has been added to my order. And now I await for delivery. The customer service team has quick responses.
UPDATE: They arrived and got delivered within less than a week. These are truly amazing
Response from ChameloSep 2, 2025
Hi Tom,
We sincerely apologize for the delay with your order. If the overnight shipping service was not utilized, we’ll be happy to refund the shipping fee for you.
Our upper management team will also be reaching out directly to assist further and ensure your order is taken care of as quickly as possible.
Thank you for your patience and understanding.
– The Chamelo Team
JS
Justin S.
Their shipping is extremely slow
Their shipping is extremely slow. I trying canceling my order and they said that immunity cancelation refund will be processed in 15 business days. It’s been a month and I still haven’t heard anything. Never order from this scam company
Response from ChameloSep 2, 2025
Hi Justin,
We’re sorry for the delayed response — our team has been experiencing high contact volumes, which has caused some delays in getting back to you.
We also want to assure you that we are not a scam company. We take every order and refund request seriously, and we apologize that yours has taken longer than expected to process.
Our upper management team will be reaching out to you directly to assist further and ensure this is resolved as quickly as possible.
Thank you for your patience and understanding.
– The Chamelo Team
UPDATE 9/11/2025:
Hi again Justin! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
DG
Dave G.
Will never ship anything and just keep lying
Placed my order in May (Order #20611). Fast forward to the end of August and I still have not received even a promised shipping date from the company. They continue to keep lying about the shipping date as they have no actual inventory and I highly suspect they dont even have an actual product. I was promised a discount that would be put back onto my original payment (card) and yet weeks later I have not received this refund. Stay away from this company! They will never answer a single phone call (on purpose they said) (I imagine this is because they are great at making false promises). I have sent multiple emails and have yet to get any actual real information out of this ghost company.
Update: Did finally receive the glasses. The tint function works. The audio is pretty terrible however which was expected based on other reviews. If you order a pair expect to take a while.
Response from ChameloSep 2, 2025
Hi David,
We completely understand how you feel, and we’re truly sorry for the frustration this has caused. That said, we want to clarify a few important points about your order and our process.
First, we are not lying to you or any of our customers. When we provide an ETA, it’s exactly that — an estimate. Sometimes we get it wrong, and we sincerely apologize that we weren’t able to meet the previous shipping timelines we initially provided.
Second, we do have an actual product and real inventory. The delay with your order happened because we were unable to allocate a unit to your order in time. We restock at certain intervals, but due to high demand and a significant backlog, some orders — unfortunately, including yours — have longer wait times than others.
Regarding phone calls, we want to clarify that we’re not deliberately ignoring customers. Our support team is currently handling an unusually high contact volume. To ensure efficiency and fairness, we prioritize email tickets so we can provide the most accurate updates possible.
We’ve also received all your emails, and our team has provided updates based on the information available at the time. We understand that the ETA we gave didn’t work out, and we’re genuinely sorry about that.
To ensure this is resolved as quickly as possible, our upper management will personally reach out to assist you further. If you’d prefer not to wait any longer, just let us know and we’ll process your cancellation and refund immediately.
Thank you for your patience, and we hope to make this right for you.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Dave! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
CR
C. R.
They made a mistake but eventually fixed it
This company is a scam. Their customer service consists of AI chatbots who keep promising to ‘resolve’ your issues but nothing ever happens. I ordered a pair of their sunglasses for GBP230 in mid July. They then told me they were out of stock (but took my money anyway). I told them I couldn’t wait for a restock so I cancelled my my order and requested a refund on 18th July. It’s now 28th August and NO REFUND.
I have had about 10 responses from their AI chat bot customer service pretending that they are actioning my refund, which is a lie as it shouldn’t take over a month to refund a credit card purchase. I will now be making a formal claim through my credit card company. Avoid Chamelo at all costs. They are out to rip you off and steal your money.
UPDATE - After escalating the matter over several weeks, I was finally refunded. Chamelo could do with improving the timeliness of their responses regards customer service and refund issues as the initial response time was unacceptable.
Response from ChameloAug 28, 2025
Hi Colin,
We’re sorry to hear about your experience and the frustration this has caused. We’d like to clarify that our support team does not use AI chatbots — all responses are handled by real members of our team.
We sincerely apologize for the delay in processing your refund. This is certainly not the experience we want for our customers. To ensure this is resolved as quickly as possible, we are escalating your case to our upper management, who will personally reach out to assist you and make sure your refund is processed.
Thank you for your patience, and we truly appreciate you giving us the opportunity to make things right.
– The Chamelo Team
RW
Robin W.
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY
I placed an order for the Dusk Lifestyle bundle back in June. After months of spotty communication with “customer support” I was finally promised that my order would be shipped by the 3rd week of August when the product came back into stock with a small 30% refund. To no surprise, my order still has not shipped. Keep in mind the dusk glasses have been listed as in stock on their website the entire time so I can only imagine how many people are getting scammed out of $300. I know they’ll reply to this review with an excuse, but there is no excuse for this long of a delay with no communication or compensation.
UPDATE:
I am updating as a response to the company’s reply to this review.
As far as “generalizing” every customer’s experience with this company, I am not. I can only go off of what I know from experience and what I see. Based off of the terrible reviews, rating, and other people having the same issues with multiple products that are listed as in stock on their website, I do not believe I am “generalizing” this company.
I am also loosely using the word scam, but as far as I am concerned, charging someone, saying their product will be shipped out shortly, and not delivering after 3 months is a borderline scam. I can see that some people actually received their order, but I stand by my statement and say it is a huge gamble to purchase from Chamelo.
Customer service did respond to one of my emails saying they would process a refund if I provided the order number and reason for cancellation, which I included in EVERY email including the one that said I want a refund. After that, radio silence. After reaching out over a week later, I was given the false promise of August and the small discount.
I stand by my statement and recommendation to not order from this company.
I have requested another refund and I will update this review stating wether I get the refund or not.
Response from ChameloAug 27, 2025
Hi Robin,
Thank you so much for sharing your valuable feedback. We understand your frustration and we’d like to take this opportunity to clarify our side of the story.
First, we kindly ask that you avoid generalizing your experience to all customers. Every person who leaves a review reaches out for different reasons, and not everyone is facing the same situation.
In your case, we ran out of stock shortly after your order was placed, and we informed you that the estimated restock would be by the end of this month. At no point have we scammed you, and we feel it’s important to clarify that suggesting otherwise goes beyond objective feedback and moves into defamation territory.
We also want to note that we offered to cancel and fully refund your order, but you chose to continue waiting for the restock.
Regarding your comment about us replying here — of course, we will. That’s our right, and it’s also the point of leaving a review: to open a line of communication and provide assistance where needed.
To ensure you’re fully supported, our upper management will personally reach out to guide you through the next steps and provide the latest updates on your order.
We truly appreciate your patience and understanding as we work to make this right.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Robin! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
LV
Lekshmi V.
Radio silence from customer care
Placed order on August 21st. Order number #26678. It said it will be processed in 2-5 business days. I had placed it as a birthday gift and was looking forward to delivery. Instead I got an email saying it might get delayed due to high volume. Since then I have tried multiple ways to contact the team. Dropped emails and calls. Silence. At least let me know what the current timeline looks like. Will it take a week more? A month more? Why is the customer care not responding to anything?
Response from ChameloAug 27, 2025
Hi Lekshmi,
We’re very sorry for the frustration and confusion regarding your order and communication with our team. After reviewing your case, we can confirm that we sent you an email on August 27th with a clear update on your order status and a due date for delivery. It’s possible our emails may have ended up in your spam or promotions folder, so we kindly ask that you double-check those as well.
Please rest assured that our customer care team has been responding to your inquiries, and we apologize if it hasn’t come through on your end. To ensure you get the support you need, our upper management will personally reach out to guide you further and provide any necessary updates about your order.
We truly value your patience and understanding, and we’ll make sure you’re taken care of.
– The Chamelo Team
CC
cosmicsparkgmail.com
If I could give 0 stars I would
If I could give 0 stars I would. It seems like they aren’t a serious company and they definitely don’t care about their customers once you buy something. I have been trying for over 3 months to return a pair of glasses I was sent. I showed them video proof that the glasses weren’t working and they told me they’d send me a return label but they never did. And trying to contact support is just a joke. Often times they don’t even reply to your emails.
Response from ChameloAug 27, 2025
Hi Anthony,
We’re truly sorry to hear about your experience and for the frustration this has caused. We understand how important it is to have a smooth return process, and we regret that it hasn’t been the case here.
After reviewing your case, we see that we provided return instructions on July 15th and informed you at that time that we were unable to generate return labels. We sincerely apologize if this caused any confusion or inconvenience on your end.
To make things right, our upper management has personally reached out to guide you through the rest of the return process and ensure this is resolved as quickly as possible. We value your patience and appreciate you giving us the opportunity to fix this.
Thank you for bringing this to our attention, and we’ll make sure you’re taken care of.
— The Chamelo Team
UPDATE 11/12/2025:
Hi Anthony! Our support team has been attempting to reach you for months now. Kindly check your email and respond ASAP, and we will be happy to resolve your concern.
– The Chamelo Team
MM
Marc M.
30 Day Money Back guarantee , a bit bumby but worked out
As an European customer I experienced an prolonged refund process. But it worked out after all. After waiting for a refund for almost 4 weeks , chamelo reached out and explained it to me. Refund came two days later. So it's all good it just took a bit long. The staff is very very friendly and helpful. But I can't say anything negative besides that the glasses wouldn't fit to my eyes, but I must say the idea and style is pretty awesome and I am bummed that they won't fit me.
Response from ChameloAug 26, 2025
Hi Marc,
Thank you for sharing your detailed feedback, and we truly appreciate your patience throughout this process. First, we’d like to assure you that there is nothing strange going on here — we understand how this situation might appear confusing, but we’re committed to resolving it properly and transparently.
Our upper management, including the same person who approved your returns, will be reaching out to you directly via email to clarify the situation and ensure everything is handled smoothly. We value your trust and want to make sure you feel confident about how this is being managed.
Thank you again for giving us the chance to make things right.
— The Chamelo Team
