ChameloReviews of chamelo.com

Response from ChameloSep 16, 2025

Hi John, We’re very sorry for the experience you’ve had. Unfortunately, we ran out of stock shortly after your order was placed, and our support team has been experiencing unusually high contact volume, which delayed our responses. We understand how frustrating this must have been for you. Our upper management will be reaching out directly to assist you further and ensure your concerns are properly addressed. – The Chamelo Team UPDATE 11/12/2025: Hi again John! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloSep 14, 2025

Hi Jose, Thank you for the kind words! We’re so glad to hear you’re enjoying both the sound and the lens technology—whether in sun or shade. Your feedback means a lot to us, and we’re thrilled our products are making a positive impact for you. – The Chamelo Team

Response from ChameloSep 14, 2025

Hi 洪祥嘉, We’re very sorry for the delay you experienced. Our team has been backed up due to unusually high contact volume, and we understand how frustrating this has been for you. Please know that our upper management will be reaching out directly to help resolve your concerns, including the matter of the discount you mentioned. We truly appreciate your patience and your feedback as we work to improve. – The Chamelo Team

Response from ChameloSep 12, 2025

Hi Brian, We’re very sorry for the delay you’ve experienced. Our team has been backed up due to unusually high contact volume, and we understand how frustrating it is to wait without clear updates. Please know that our upper management will be reaching out directly to resolve your concerns and ensure you’re taken care of. Thank you for your patience and for bringing this to our attention. – The Chamelo Team

Response from ChameloSep 12, 2025

Hi Wayne, We’re sorry to hear your report of not receiving your order. According to our records, your package was delivered to the front desk, reception area, or mail room at 12:24 pm on May 14, 2025. You mentioned receiving zero help, but in fact our support team responded to you with the following information: 1. We are not responsible for stolen packages or porch piracy. 2. We advised you to submit any evidence of theft to your local authorities and file an official police report. 3. We also informed you that if you could share a copy of that official report with our customer service team, we would review and consider refunding or reshipping your order. As of now, we have not received any reply to our last email sent on July 18. If you have since filed a police report, please kindly reply to that email and share it with us so we can assist you further. – The Chamelo Team

Response from ChameloSep 12, 2025

Hi Tyler, Thank you for the wonderful feedback! We’re so glad to hear you had a perfect experience with our customer service team. Your support means a lot to us, and we look forward to serving you again in the future. – The Chamelo Team

Response from ChameloSep 12, 2025

Hi Nancy, We’re sorry to hear about the issues you experienced with your glasses. We’ve checked our records and couldn’t find any report from you regarding this problem. In case you weren't aware, our support team is available any time and can help resolve this for you if you reach out to report it. In the meantime, our upper management will be reaching out directly to assist. Thank you for sharing your feedback—it helps us continue improving both our products and our service. – The Chamelo Team UPDATE 11/12/2025: Hi Nancy! Our support team has been trying to get in touch with you to help resolve your concern, but we haven't heard back. Kindly respond to our email and we'll be happy to assist further. – The Chamelo Team

Response from ChameloSep 12, 2025

Hi Michael, What an incredible review—thank you! We’re so glad to hear that even with the shipping delays, Thor and our support team kept things smooth for you along the way. It’s great to know the Auras exceeded your expectations in person (we promise, no editing tricks!). Feedback like yours keeps us motivated to keep creating bold, exciting products, and we can’t wait to share what’s coming next. Thanks again for your support and for being part of the Chamelo journey. – The Chamelo Team