ChameloReviews of chamelo.com

Response from ChameloOct 3, 2025

Hi Samantha, Thank you for such an amazing review! We’re so glad to hear you love the style and comfort of our sunglasses, and that they’ve been such a big help for your sensitive eyes. It’s great to know the color-changing lenses and adjustability are making a real difference for you. We truly appreciate your support and recommendation — it means the world to us! – The Chamelo Team

Response from ChameloOct 3, 2025

Hi Neftali, Thank you so much for your kind words! We’re thrilled to hear you’re enjoying your glasses and that the technology is working perfectly for you. Your support means a lot to us. – The Chamelo Team

Response from ChameloOct 3, 2025

Hi Stacey, We’re truly sorry to hear about the issue you’ve experienced with your glasses. We understand how disappointing this must be, especially with your upcoming half marathons. Could you let us know how the crack happened — whether they may have been dropped or damaged? This will help us better understand what went wrong. We’ve also sent you a request for more information so we can locate your ticket in our system. Once we have your details, our upper management team will personally reach out to see if there’s anything we can do to assist. Thank you for bringing this to our attention — we’d really like the chance to help. – The Chamelo Team

Response from ChameloOct 3, 2025

Hi Myung, We’re very sorry for the delay and for the frustration this has caused. To clarify, we were not intentionally ignoring your emails — our support team is currently experiencing an unusually high volume of inquiries. When multiple emails are sent daily, the system unfortunately re-queues your ticket each time, which pushes it further back in line. For this reason, we always advise our customers to send one message and wait for a reply so we can resolve cases as quickly as possible. That said, we take your experience seriously. Our upper management team will be reaching out directly to you to help coordinate and ensure your package is expedited as it heads out the door. We truly appreciate your patience and understanding, and we’re committed to making this right for you. – The Chamelo Team UPDATE 11/12/2025: Hi again Myung! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloSep 25, 2025

Hi Dhanish, Thank you for sharing your experience! We’re so glad to hear that you found our service and customer support helpful. Your feedback means a lot and keeps us motivated to keep delivering our best. – The Chamelo Team

Response from ChameloSep 25, 2025

Hi Shane, We’re sorry to hear about your frustration, but we want to clarify a couple of things. Our team did not ghost you—our support queue has been unusually backed up, and sending multiple emails actually caused your ticket to be repeatedly pushed further down in the system. This created the impression that you weren’t being responded to. That said, we take your concern seriously. Our upper management has already reached out directly to clear up the confusion and ensure your warranty claim is properly resolved. – The Chamelo Team UPDATE 11/12/2025: Hi again Shane! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloSep 26, 2025

Hi 呂穎雯, We’re very sorry for the inconvenience you’ve experienced with your order and refund request. This is not the level of service we aim to provide. To ensure this is resolved as quickly as possible, our upper management is reaching out directly to assist you and make sure your refund is processed without further delay. – The Chamelo Team

Response from ChameloSep 24, 2025

Hi Papiismoove, Thank you so much for your wonderful feedback! We’re thrilled to hear that you love the quality and style of your Chamelo glasses. Your support truly motivates us to keep pushing boundaries and delivering the best. – The Chamelo Team