Doug B.
Product is fine, poor website- update, corrected mistake
The product is fine, but the website needs work. I was trying the entire time during the cyber deals to purchase a pair of sunglasses that they listed they have a lot of yet no matter what device, what browser, etc. I couldn’t access the cart/checkout option & sending them an email received no response. Now that the sale has ended, suddenly it’s working fine. It wasn’t a traffic situation either, I tried all times of day through the sale including the middle of the night. Update- while the initial experience wasn’t ideal, I have to give the support team credit for reaching out & doing their best to correct the situation, even to the point of refunding the missed sale difference. At the end of the day, no one is perfect but I have to give them credit for doing their best to rectify any mistakes. The glasses are also awesome.
Response from ChameloDec 11, 2025
Hi Doug, Thank you for sharing this with us, and we’re truly sorry for the frustration you went through during our Cyber Deals. We completely understand how disappointing it must have been to miss out on a purchase you’d been trying to make—especially after trying multiple devices, browsers, and even different times of day. This isn’t the experience we want for anyone, and we appreciate you bringing it to our attention. We’re currently reviewing what happened so we can prevent this from happening again. We’ll also make sure you’re taken care of: a member of our upper management team will reach out to you directly to help make things right. We value your feedback, and we’ll use it to continue improving. – The Chamelo Team UPDATE 2/19/2026: Hi again Doug! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team