ChameloReviews of chamelo.com

Response from ChameloDec 22, 2025

Hi Yanin, We sincerely apologize for the inconvenience and frustration this delay has caused, especially with your order intended for Christmas. We understand how disappointing it is to be waiting nearly a month without clear updates, and this is not the experience we want for our customers. Your feedback has been escalated, and our upper management team will be reaching out to you directly to investigate what happened and get everything sorted as quickly as possible. Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to address this. – The Chamelo Team

Response from ChameloDec 22, 2025

Hi JS, We sincerely apologize for the inconvenience caused by the delivery delay. We understand how frustrating it is when an order doesn’t arrive as expected. Please be assured that this has been escalated, and our upper management team will be reaching out to you directly to investigate the issue and get everything sorted as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience. – The Chamelo Team

Response from ChameloDec 22, 2025

Hi Archibald, We sincerely apologize for the inconvenience and frustration this experience has caused you. We completely understand how upsetting it is to be waiting for an order—especially when it was intended as a Christmas gift—and not receiving timely updates or responses. This is not the level of service we aim to provide. Please know that your feedback has been escalated, and our upper management team will be reaching out to you directly to investigate what happened and to get everything sorted as quickly as possible. Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make this right. – The Chamelo Team UPDATE 2/11/2026: Hi again Archibald! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloDec 22, 2025

Hi Aidana, We sincerely apologize for the inconvenience and concern this delay has caused. We understand how frustrating it is to be waiting for your package, especially after a week has passed. Please rest assured that we take this seriously. A member of our upper management team will be reaching out to you directly to investigate the status of your shipment and ensure everything is properly sorted as quickly as possible. Thank you for your patience, and we appreciate you bringing this to our attention. – The Chamelo Team UPDATE 2/19/2026: Hi again Aidana! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you! – The Chamelo Team

Response from ChameloDec 22, 2025

Hi Eric, We sincerely apologize for the inconvenience and frustration you’ve experienced. We completely understand how disappointing it is to wait for your order, only to encounter quality issues more than once — that’s not the experience we aim to deliver. That said, we truly want to turn things around for you here. Your feedback has been taken seriously, and to ensure this is properly addressed, a member of our upper management team will be reaching out to you directly to review your experience and get everything sorted as quickly and fairly as possible. Thank you for taking the time to share your honest feedback. We appreciate the opportunity to make this right. – The Chamelo Team

Response from ChameloDec 16, 2025

Hi Dylan, We sincerely apologize for the inconvenience and frustration this situation has caused you. We completely understand how disappointing it is to experience delays, especially when clear timelines weren’t provided and you were requesting a cancellation and refund. We’d like to clarify that your order was finally shipped out last week, and we regret that this update did not reach you in a timely manner. To ensure everything is properly resolved and that you’re taken care of, a member of our upper management team will be reaching out to you directly to review your case and get everything sorted as quickly and fairly as possible. Thank you for your patience, and we truly appreciate you bringing this to our attention. – The Chamelo Team UPDATE 3/20/2026: Hi Dylan, Our upper management team has been attempting to get in touch with you since last December. Can you please check your email inbox and reply ASAP? Thank you! – The Chamelo Team

Response from ChameloDec 12, 2025

Hi Dayna, Thank you for sharing your feedback. We’re glad to hear that our return policy worked well for you, but we’re truly sorry that the product itself didn’t meet your expectations. We know how disappointing that can feel, especially when you were excited for your order. We’re committed to making this right. Our team is already reviewing your case, and a member of our upper management will reach out to you directly to better understand what went wrong and ensure you receive the support or resolution you need. We appreciate you giving us the chance to fix this. – The Chamelo Team

Response from ChameloDec 12, 2025

Hi Martin, We’re really sorry to hear that you’re still waiting for your order to ship. We know how frustrating it is to be excited for something and then feel left in the dark, and you absolutely deserve better communication from us. Thank you for bringing this to our attention — we’re already looking into your order to understand what caused the delay, and we’ll make this right for you. A member of our upper management team will be reaching out to you directly to ensure your order is prioritized and that you get clear updates moving forward. We truly appreciate your patience, and we’re here to fix this. – The Chamelo Team