At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Chamelo (chamelo.com) has 653 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
chamelo.com
Website
chamelo.com
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
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love there costumer service i need to catch a flight and they made it on time before my vacation and that means alot to me and i appriciate they took my request seriously🥳
Response from ChameloJan 29, 2026
Hi Brainer,
Thank you so much for your kind words! We’re thrilled to hear that our customer service team was able to assist you in getting your order in time for your flight and vacation. We know how important timing can be, and it means a lot to us that you felt your request was taken seriously.
We truly appreciate your support and hope you have an amazing trip. Enjoy your Chamelo!
– The Chamelo Team
AD
Ana D.
Severe delivery delays, but issue ultimately resolved
I ordered in November and was told there’d be a production delay. When I asked if it would still arrive before Christmas, I was led to believe it would — but it never arrived. I’ve been fully charged but have no product and no updates on shipping. Based on other reviews, I’m now worried I will never receive what I paid for. This has been a very poor experience.
UPDATE: Following my original review, the situation was resolved.
Although I had received confirmation in early January that my order had been cancelled and that a full refund had been processed (with advice to wait the standard banking period), the parcel unexpectedly arrived at the end of January — almost two months after purchase and well after Christmas, for which it was originally intended. There was no prior communication to explain this change in status, which added to the confusion at the time.
After this, a manager from Chamelo contacted me directly — which I appreciated, as they were under no obligation to do so. They acknowledged the issues around delivery delays and communication, explained the situation clearly, and offered a partial goodwill refund as a gesture for the inconvenience.
This refund was processed promptly.
To be fair, the product itself is excellent and works exactly as described.
I’m adding this update so future customers can see how the matter ultimately concluded.
Response from ChameloJan 29, 2026
Hi Ana,
We sincerely apologize for the inconvenience and concern this situation has caused. We understand how frustrating and upsetting it is to experience delays, especially after being charged and expecting your order within a specific timeframe. This is not the experience we want for any of our customers.
We can confirm that our support team has since assisted and resolved the issue, and to ensure everything has been properly addressed, our upper management will be reaching out to you directly to confirm the resolution and provide additional reassurance.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make this right.
– The Chamelo Team
SS
SSS
Order not received and no response on emails
My order was not processed for 20 days and when asked for refund they stopped answering my emails.
Response from ChameloJan 29, 2026
Hi Sneha,
We sincerely apologize for the inconvenience and frustration caused by the delay and lack of communication you experienced. This is not the level of service we strive to provide, and we understand how concerning this situation must have been.
We can confirm that our support team has since assisted and resolved the issue. Additionally, our upper management will be reaching out directly to you to personally confirm the resolution and ensure everything has been properly addressed.
Thank you for bringing this to our attention. Your feedback helps us improve, and we truly appreciate your patience.
– The Chamelo Team
UPDATE 2/11/2026:
Hi again Sneha! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
CM
Carlos M.
I paid for a 2-year warranty
They fixed my issue and rectified my situation
Response from ChameloJan 29, 2026
Hi Carlos,
We sincerely apologize for the inconvenience and frustration this experience has caused. This is certainly not the level of service we aim to provide, especially for customers who have invested in our warranty coverage.
We can confirm that our support team has since assisted and resolved the issue, and to ensure everything was properly addressed, our upper management has also reached out directly to you to confirm the resolution. We truly appreciate your patience while this was being sorted out.
Thank you for bringing this to our attention—it helps us identify gaps and improve our processes moving forward. If you need any further assistance, please don’t hesitate to reply to our team.
– The Chamelo Team
RJ
Ray j M.
Awesome product and Customer Service.
The Customer Service Team, specifically Aira, did a great job helping me with the delivery of my order. Aira resolved the issue that I had concerning the return of the item I ordered due to the delivery address I put in when I placed the order. Aira updated my delivery address accordingly and I finally received the package sent directly to my home address.
The item is awesome and I am really looking forward to wearing it on all my runs.
Thank you!
Response from ChameloJan 29, 2026
Hi Ray,
Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that you’re enjoying the product and that everything was resolved smoothly.
A special thank you as well for recognizing Aira—we’ll be sure to pass along your kind words to her. Our customer service team works hard to make sure delivery issues are handled quickly and carefully, and we’re glad Aira was able to assist in getting your order sent straight to your home.
We hope your Chamelo becomes a great companion on all your runs. Thanks again for your trust and support—we truly appreciate it.
– The Chamelo Team
KL
Karen L.
Functionally fine, quality not as expected
I bought Aura and it functions as described; however, the overall build and visual quality did not meet my expectations given the price point and how it is presented in online images and videos. Certain visible details were more noticeable in person than anticipated, which affected my overall impression of the product.
That said, I would like to acknowledge that the customer service team was responsive and professional in addressing my concerns and worked with me to reach a satisfactory resolution.
Response from ChameloDec 22, 2025
Hi Karen,
Thank you for sharing your feedback and for acknowledging our customer service team. We appreciate your honesty regarding the Aura’s build and visual quality, and we’re glad our team was able to assist you.
Please rest assured that our upper management will be reaching out to ensure everything is fully taken care of and that your concerns are addressed. Your input helps us improve and provide a better experience for all our customers.
– The Chamelo Team
OG
Olivier G.
The most practical sunglasses I’ve ever owned
I bought the Chamelo Prime sunglasses and was immediately impressed. The adjustable tint is the standout feature: you can change it manually by sliding your finger along the frame, or let the automatic mode adapt to ambient light. The transition is almost instant — going from very light to very dark in under a second. It’s dramatically faster and more practical than traditional photochromic lenses, which often take minutes to react.
A huge advantage is that the lenses react to visible light, not UV. This makes them ideal for driving, where normal transition lenses don’t work properly because windshields block UV rays. The lenses are also partially polarized, which effectively reduces glare while still keeping phone and car screens perfectly readable.
The sunglasses are lightweight yet sturdy, and comfortable enough to wear all day. I often forget I’m wearing them. They’re also sweat- and water-resistant, so they work well for outdoor activities and sports. Battery life is excellent — I only need to charge them about once a month, and charging is very fast.
They come with two different nose pads, a charging cable, and a very solid, stylish case. The frame is on the larger side, so it’s worth checking the fit, but Chamelo’s customer service is outstanding: fast, responsive, and genuinely helpful — among the best I’ve experienced.
Overall, these sunglasses offer great value for the price and make wearing sunglasses effortless in any situation. I use them far more often than regular sunglasses, which means better eye protection all year round. Highly recommended.
Response from ChameloDec 22, 2025
Hi Olivier,
Thank you so much for taking the time to share such a detailed and thoughtful review! We’re thrilled to hear that your Chamelo Prime sunglasses have exceeded your expectations, from the adjustable tint and fast-reacting lenses to the comfort, durability, and battery life.
It’s especially rewarding to know that our design features—like visible-light responsiveness for driving and partial polarization—are making a real difference in your daily life. We’re also glad our customer service was able to support you along the way.
Your recommendation means a lot to us, and we’re delighted that you’re enjoying your sunglasses so much. Thank you for choosing Chamelo and for sharing your experience with the community!
– The Chamelo Team
OY
Over yonder M.
Cool glasses for bike riding and fun at…
Cool glasses for bike riding and fun at the beach
Response from ChameloDec 22, 2025
Hi Over Yonder Mandel,
Thank you for your feedback! We’re glad to hear you’re enjoying your glasses for bike riding and fun at the beach — that’s exactly what they’re made for. 😎🌴
We appreciate you taking the time to share your experience, and we hope your Chamelo glasses continue to be part of many great outdoor adventures.
– The Chamelo Team
