Shannon D.
Professional
I had an issue, this was resolved professionally and with a great deal of respect for the circumstances I was undergoing. I really appreciated the compassion shown.

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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5,239 approved reviews, newest moderated first
Shannon D.
I had an issue, this was resolved professionally and with a great deal of respect for the circumstances I was undergoing. I really appreciated the compassion shown.
Jess
I like that I got a little background on the dr. And the therapist. Both were very helpful and I felt comfortable immediately. I’m excited to see how this journey goes for me.
Constance K.
I just feel like I really was not heard. I feel like when I would write or try to talk to someone I would get nothing back. Got something that made me feel like a zombie! I don’t think I should have to pay. I didn’t get any updates, it took days to have someone answer me. I want a refund for some.
Response from CerebralFeb 18, 2021
Hi Constance, Thank you for taking the time to share your feedback. We're constantly striving to improve in our mission to provide access to high-quality mental health care. I'm sincerely sorry that you had a less-than-satisfactory experience while using Cerebral's services and I'd like to see what I might be able to do to make the situation better. Please reach out to our support line at (415) 403 - 2156 and feel free to ask for me directly. I'm here to help in any way I can. Kind regards, Catherine
George B.
My experience has been one of kindness and thoughtfulness by the professionals at Cerebral. They have answered every question with promptness and detail. Not once have I felt on an island. They have your back.
Nicole L.
They do amazing
Jesse T.
Cerebral has helped me connect with mental health professionals who have helped me put myself on a better path. If not for their online support, I do not think I would have sought out mental care due to fear of cost and fear of having to speak to someone in person. The website and app make it easy and comfortable to connect with my Support and Counselor on personal issues.
Emrys K.
It's a very long process to get meds sorted if the initial prescription doesn't work out, they aren't very flexible outside the 1 monthly meeting. If you are able to have the patience to wait through that process go for it, however, it's minimal support compared to a standard in-office option.
Response from CerebralFeb 8, 2021
Hi Emrys, We appreciate you taking the time to share your feedback. It definitely helps us improve in our mission to improve access to high quality mental health care. I'm sincerely sorry to hear that our services did not meet your expectations. I'd be happy to help sort this situation out if you'd like to contact our support line at (415) 403 - 2156. Please feel free to ask for me directly. Kind regards, Shane
MrsWJI
Someone to speak to in my darkest moments, the folks I have interacted with have all been professional and listened to my issues and concerns.