CerebralReviews of cerebral.com

I went to cerebral because I was desperate to find a psychiatrist who could help me navigate my depression. Last year I lost a pregnancy at 6 months and have not been able to bounce back. I am a nurse and have been working covid units, which has been really hard and definitely not helped my depression. I’m so busy that the convenience and specialization of cerebral appealed to me. I called and the intake provider I spoke with was really great, but after opening up to her and talking for 45 minutes I found out that I would not be talking to her again and that cerebral would be assigning me a different provider. I initially signed up for meds and therapy but the process of getting an appointment with a therapist was miserable. I paid for weekly appointments but couldn’t schedule an appointment with a therapist that I felt like could connect with that MONTH (I was looking for a woman with some experience or focus on my issues - really shouldn’t be a huge ask). After going back and forth a ton I finally decided to pursue therapy elsewhere but thought I’d try the psychiatry team because my intake provider was so good. Well, talk about a bait and switch. The provider I ended up getting assigned to (over six weeks later), ANGELA RASHEED, was literally the worst provider I have ever encountered — and I work in an enormous hospital with hundreds and hundreds of doctors, PAs and NPs. She was insulting, hostile, arrogant and unkind. She would cut me off every other word. I swear I didn’t finish one sentence. It was awful. I reported what happened and asked that our call be reviewed. They apologized and offered me an appointment with another provider but guess when I can see her? The end of May! (It’s mid-April now). If you are reading this review because you need help managing your depression, please heed my warning and seek help elsewhere. I spent 10x more time trying to schedule appointments than I did receiving services. It was stressful and disappointing. I left feeling shamed, insulted and unheard. I would never treat my patients this way. I am also 100% convinced that the majority of the positive reviewers are fake. There is literally no way someone could like this service. They offered me 30% off to stay. Honestly if I was getting paid for using this service it would still be too expensive.

My first appointment went really well. I love the convenience of the app and medication deliveries. Very affordable for quality mental health care as well.

I have requested to have this service canceled multiple time but the company still charges me and says I cannot cancel. The price was not as advertised, the rate goes up each month and I just want to cancel. Update. I was told they wouldn’t try to charge me again even though they agreed that they saw my old cancellation request. So, it seems to be “resolved”. Below is my last email to them. Where as I am glad that this seems to be over, you have to understand my frustration. I have contacted you to cancel multiple times. Expressed my concerns and was informed to fill out a form that I have filled out multiple times. The cancellation process should not be this difficult. It’s a bait and switch business model, in my opinion, and once you have the customer/ patient’s bank information you charge what you wish and won’t let them cancel. It’s stressful and upsetting and it’s counter productive for a service that is suppose to help you with such things. Thank you for not charging me for a service I didn’t use and have requested to cancel already, but your customer service seems to have chose to ignore that request and charge my bank account regardless. As requested by you, I will update my review that this issue is finally over. Thank you

They helped :)

ZERO stars. I have had NOTHING but difficulties with Cerebral since I joined on March 18th. My questions are ignored while everyone has a nice two day weekend while I am having extreme panic attacks with no medication or help whatsoever. I am constantly being treated as if I am some kind of drug addict when I am not. None of the 3 therapists I have seen have offered me ANY kind of tools to work with WHATSOEVER, I was told to breath deep and put an ice cube on my face, that's all they could do for me. The provider never took my history and medical history into consideration as it took me a lot of trying to prove my point to get my old medication that helps with panic attacks, and only 7 pills were what she equipped me with while knowing I am having severe panic attacks on a daily basis. She keeps talking about long term treatment but isn't concerned with any kind of temporary help for me it is astonishing how much hell I have been though with these people to try and get someone to help me. Cerebral has caused me more stress than I am already dealing with and I have asked for my money back only to be ignored once again and told that I have a discount for next month. What if I don't want to continue with your horrible services? I am in a worse place now than I was before I began Cerebral and I am outraged at how dismissive everyone has been. How could mental health "professionals" treat someone this way?! I am taking all of this to my lawyer as I have been completely mistreated.

Let me start off by saying the counselor I have is incredible (her name is Spencer) and I absolutely love working with her. I wish we could have longer sessions as it’s $85 ish a month for one 30 min session, but if you want an hour long session once a month you have to pay over $300 (which is kind of ridiculous when you can add another 30 min session for 30 bucks as long as it’s on a different day). When the first 10-15 min is spent doing the routine classic questions and not really talking about your issues, and the last 5-10 min is spent giving solutions and resources, it just feels like doesn’t leave a whole lot of time to actually decompress and delve into what’s really going on or bothering you. Another thing is when you meet with your medication counselor, make sure that you have them repeat back all your medications and such especially if you’re already on medications. Like I said my main counselor Spencer is amazing and so so helpful, but my medication counselor Darshana takes forever and a day to get back to us about anything and completely forgot to put one of my bipolar medications I was taking before onto the list. It took her almost a month to send the prescription to the pharmacy, even though the other counselors were constantly trying to get into contact with her. It was incredibly frustrating cutting my bipolar medication cold turkey for a whole month just because she couldn’t get her stuff together. They also won’t fill out any paperwork that you need them to fill out, so don’t even bother asking... which is again kind of ridiculous that if you have paperwork only they can fill out that they refuse to fill it out or do anything about it. Overall, it’s a pretty alright service if you don’t have preexisting mental conditions like bipolar or psychosis. It’s best made for people with depression and anxiety and who are okay with shorter sessions. Another thing I love that they have is a messaging system where if you message them, your team coordinator gets back to you in about a day to answer whatever questions you have and also does the work with the insurance for you which is super helpful!

The psychiatrist I saw was knowledgeable in my rare medical condition. She was compassionate, understanding, and really seemed to care.

The help you need in the timeframe you need it. I will never go back to battling with my insurance company over therapy limitations and reimbursements again.