CerebralReviews of cerebral.com

If I could give this company zero stars I would. I needed help for depression and grief. I checked out all of the online sites and decided to try cerebral because I liked that I could talk to a therapist weekly and a provider monthly, and explore meds that might help me feel better as well as being able to message any time I wanted. They got my money, I got one visit with the nurse (who was really nice and understanding). Together we decided to try some meds to deal with my insomnia and see if actually sleeping might help with my anxiety and depression. Then I had an appointment with a therapist. I sat in front of my computer and watched the icon stating that the therapist was offline for 20 minutes before giving up. 2 hours after my appointment my app said I was a no show. I contacted them and they said she was there but the app said I wasn’t. They apologized about the “technical difficulties” and tried to schedule another session but all they had available was a week away and I’d be on vacation. So, when I return 10 days later my meds showed they had been delivered but we couldn’t find them (our dog found them somewhere on our acreage and brought them to the porch the next day). I tried the meds which had the opposite effect on me, keeping me awake and making me feel really bad. I contact them about a therapy session and the bad meds. The soonest session they could come up with for me was a few days out and late in the evening around the time I start my bedtime routine. Now I’m getting seriously annoyed and I decide to cancel before they charge me again. After I put in my cancellation request they offer me 50-75% off, lol. I told them that I would consider staying if they would give me the next month for what I had already paid since I didn’t get anything but bad meds from them. She said she’d speak to her manager. Nope, they came back with 50% off. HORRIBLE COMPANY. They obviously don’t back up what they’re doing and only want more money. How can you not honor the person that pays for your service? I got ahold of Teledoc and got a visit the same day with an awesome licensed psychiatrist. I canceled my card attached to the cerebral account after reading about people being charged after they quit to hopefully avoid that. All I can say is save yourself some grief at a time when you need it the least and seek help elsewhere.

I’ve suffered from depression , anxiety and insomnia my whole life. The pandemic worsened my symptoms and I’m glad I discovered Cerebral. The combination of Telehealthcare with expert, hard working medical professionals has been a godsend. Anyone that needs help with any emotional illnesses should contact Cerebral. 5 stars :).

I AM STARTING TO FEEL BETTER AND MORE POSITIVE

The people are really nice.

I had a good experience with a therapist via their platform, but the customer service is awful. At times it's hard to reschedule an appointment and they charge regardless of the actual visits. But the worst part came when I decided to pause or stop therapy. Even though my therapist supported my decision and I notified in advance my care team consisting of a therapist and care coordinator, Cerebral charged me for another month. Then I had to go through a nightmare of a conversation with the dedicated "cancelation line". It was very clear that the sole purpose of staff that handles cancelations is to charge you more and not to refund anything if you were improperly charged. Update 4.28.2021. After I filed a claim with my bank, Cerebral finally refunded me. It happened after endless frustrating communication with the cancellation email (Kristine) and my care coordinator. One of the arguments of my care coordinator was "you're ineligible for a refund since you have already met with your care team this month". However, the only "meeting" I had with them was exchanging messages in chat regarding the cancelation and didn't have to do with my care.

Thank you I really did need the help. You all happened to have a commercial playing on one of the networks and the next day I called and got on the website. And just like that I had your help..... Thank you so much Again

Refusal to cancel service when i request it continually atempts to charge me

I couldn't find a counselor whose schedule worked with mine!! My coordinator found one for me!! She made sure I was happy with the availability and was willing to continue to look if I wasn't happy!! Whenever I've had questions, she's responded in a timely matter and makes sure I have what I need!! My counselor give me some tips to help manage my anxiety and told me she would send me some links for meditating that could be useful!! Later that day, I received the links as promised!! I'm very please I chose to work with Cerebral to help with my issues!!