Patricia B.
I felt comfortable and at ease
The counselor and prescriber were very attentive and understanding of my needs. Each appointment was fulfilling and I felt comfortable expressing my struggles.

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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5,239 approved reviews, newest moderated first
Patricia B.
The counselor and prescriber were very attentive and understanding of my needs. Each appointment was fulfilling and I felt comfortable expressing my struggles.
Tara V.
I am loving the fact that I found Cerebral my therapist has been helping me overcome some hard times and struggles and has given me wonderful tools to help me be a better me.
Elizabeth
My provider, care counselor, and coordinator have been amazing so far. I’m looking forward to brighter days. They’ve all answered questions quickly and it’s made this process a lot easier then I expected.
Amber C.
Cancelled me for no reason and never stands by the discount they promise
Response from CerebralJul 8, 2021
Hi Amber, Thank you for taking the time to share your feedback with us. I'd like to apologize for any challenges you have faced using our services. Ensuring that our users have access to high quality, reliable support is of the utmost importance to us, and I truly regret to hear that your experience has fallen short of these qualities. I'd like to take some time to hear more about your experience, and I would greatly appreciate the opportunity to help mend this experience for you. To get in touch, you may reach me at (415) 403-2156 or by email at [email protected]. Please feel free to ask for me directly. I hope to hear from you soon. Kindly, Stefanie H. Cerebral Coordinator
Jullienny Q.
The shipping of the medication seems to be slower than expected. I’m going to be off my medicine for three days before the next fill arrives. I hope there isn’t miscommunication going on. Other than that I’m super satisfied with the care and treatment I’m receiving from all in Cerebral.
Michael
I've done two session and never left my apartment. They are qualified and kind people. I like it and think they are worth the money. It's not much anyway. You pay tofeed your face. These people help the brain!
angela K.
I was happy at first with how fast I could speak with someone and that I was able to get some medication sent to the pharmacy closest to me for my first round of medication. Especially since the wait time to see a therapist in my area is at least two months. The problem I'm encountering is that my refill was set for 2 weeks after my first round of medication would run out and now my prescription is being sent in the mail via FedEx. Will my refill actually make it on time? It's already a day late. So we shall see. Also, you only get to talk to a therapist once a month for half an hour. I feel this is an incredibly small amount of time to speak with a therapist. But at least I have some medication and I did get to speak with someone for half an hour. For me a half an hour once a month is not enough by a long shot, but I have to deal till I can see someone in my area. Let's hope I can wait that long.
Response from CerebralJul 7, 2021
Hi Angela, I want to thank you for taking the time to share your feedback about your experience with Cerebral. It is disappointing to hear that you have not received completely satisfactory care. This is not the standard we hope to set at Cerebral, and I apologize for any difficulties you faced. I would like to take some time to better understand your experience and see if there is anything I can do to help, including discussing the possibility of meeting more frequently with your Care Team. Please feel free to reach out to (415)403-2156 or [email protected] and ask for me directly. I look forward to hearing from you. Best, Stefanie H. Cerebral Coordinator
Shelby
UPDATE: I have now been able to schedule since they have found someone that accepts my insurance (which was the issue before) I have been very satisfied with my care from my provider and extremely impressed with the customer service and how they have gone above and beyond to ensure my needs were met! Been with Cerebral for a month but not able to schedule with a therapist due to none being available.
Response from CerebralJul 7, 2021
Hi Shelby, We appreciate you sharing your feedback about your experience with Cerebral. I am sorry to hear that you have had some difficulty in scheduling to meet with your Care Team. I'd like to see what I might be able to do to make the situation better. I would like to take some time myself to hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can. Warm regards, Stefanie H. Cerebral Coordinator