Melissa H.
The therapist and care team have been…
The therapist and care team have been wonderful so far. Thanks a ton. I feel heard and very well supported at all times.

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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5,239 approved reviews, newest moderated first
Melissa H.
The therapist and care team have been wonderful so far. Thanks a ton. I feel heard and very well supported at all times.
Cheryl
I have nothing but great things to say. The service they provide is priceless. We had some issues at first but I don’t know where I would be without them. Everyone is caring. Mental health is hard to find and this service is needed. I talk in the privacy of my home. I am looking forward to this being a long relationship.
Bakari A.
My experience with Cerebral was not the best. However, the staff I interacted with were extremely kind and courteous, as well as understanding. Even though they could not provide the help I specifically needed, they tried their best and offered me external resources. I was very angry with them at one point, but I do believe the service they offer is crucial to others in need of mental care, and I urge you to give them a try. Just be sure to do your research first and talk with them to see if you are a good fit.
Response from CerebralJul 14, 2021
Hi there Bakari, We appreciate you sharing your feedback about your experience with us. I am sincerely sorry for this experience. I'd like to apologize for any challenges you have faced using our services, and I truly regret to hear that your experience has fallen short of the high quality, reliable support that we hope to provide to our subscribers. We’d love to find a way to make Cerebral better work for you in exchange for your time and feedback and to hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can. Warmly, Stefanie H. Cerebral Coordinator
sb
canceling a membership is somewhat of a nightmare.
Response from CerebralJul 13, 2021
Hi there, Thank you for taking the time to share your feedback about your experience with Cerebral. We sincerely apologize for any difficulties you may have faced with the cancellation process. I am sure this can be frustrating, and I apologize for this experience. I would like to see what I can do to help. To get in touch, please reach out to me at (415)403-2156 or [email protected] and ask for me. Best, Stefanie H. Cerebral Coordinator
Gary G.
Cerebral has been absolutely incredible. My care team has been in my corner since the start, and I’ve always felt their love and support!
EP
Cerebral and their staff are an excellent choice for anyone struggling with mental health right now. Patient success is the number one priority as they get you back into a routine that works for you.
Camila U.
My doctor is amazing attentive and he listened and made me feel important (Dr Alejandro) I had a problem with the first counselor that cancel on me on the first session but the team leader supervisor stepped in and gave me another option which I loved . Also gave me a discount for the hassle. I am very happy with the tests and everything the website app offers . I am recommending to my boyfriend .
Cerebral C.
Really great app with information, resources and assessments, professional care for every mental health care need you have! Very easy for me to use as I often miss appointments. This is absolutely the best, try it! It’s very affordable too….