Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Mental Health

Call Write a review

Cerebral reviews

5,239 approved reviews, newest moderated first

Katya P.
Apr 4, 2024
Christopher Fan impressed me
Christopher Fan is a very good listener, radiating positive and welcoming energy, very pleasant person and knowledgeable specialist. He met my expectations and addressed all my needs. I liked his detailed and scientific approach to my problem. I just started my first treatment with him and I have a hope and faith for the good outcome.
Response from CerebralApr 4, 2024
Dear Katya, Your positive feedback of Cerebral has truly brightened our day! We are thrilled to know that your experience with us was excellent, and we are immensely grateful for your kind words. Your encouragement inspires us to strive for even greater heights. To show our appreciation, we invite you to participate in our referral program. By sharing your positive experience with friends and family, you can help them benefit from the exceptional services that you experienced. More details about our referral program can be found at: https://cerebral.com/refer/. Once again, thank you for your uplifting review. If you have any questions, please don't hesitate to contact us. We are always here to assist you! Best regards, Customer Engagement Team, Cerebral
Report
Christian W.
Apr 4, 2024
Mrs bowling very helpful goes beyond to…
Mrs bowling very helpful goes beyond to help me at least. stay mellow and smooth
Response from CerebralApr 4, 2024
Hello Christian, We are truly grateful for your positive feedback on Cerebral! Hearing about your positive experience with our services is incredibly rewarding, as our team works tirelessly to deliver top-notch care and support. As a token of our appreciation, we would like to introduce you to our referral program. By recommending us to your loved ones, you can help them access the same exceptional service that you enjoyed. Find out more about our referral program here: https://cerebral.com/refer/. Once again, thank you for your encouraging review. Should you require further assistance or have any questions, please do not hesitate to contact us. We are always here to support you! Warm regards, Customer Engagement Team, Cerebral
Report
charlene N.
Apr 1, 2024
I have been with Cerebral for years…
I have been with Cerebral for years now...loved it...just needed meds maintenance. I have had a few different prescribers ..but now I had a new prescriber first time meeting with her. She felt I was taking 2 meds that were dangerous due to my age! How come it was fine for years but SHE is the only one to make that diagnosis....I am being canceled because her opinion is I need to drop those drugs and see someone in person...I am VERY disappointed in Cerebral...
Response from CerebralApr 1, 2024
Hello Charlene, Thank you for taking the time to express your concerns about your recent experience with your clinician/care team. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please look out for an email from our Customer Engagement Team directly. We are committed to connecting with you further and demonstrating the high standard of care you deserve in all of your interactions with our team. Warm regards, Customer Engagement Team, Cerebral
Report
Emily-Anna B.
Mar 29, 2024
Easy solution and affordable
I waited 6 months to get a new psych because my last one charged me $300 every month just to represcribe my monthly prescription. Cerebral found me a provider for a flat fee of $90 with no hidden cost and then I got my prescription 2 days later. My provider was understanding so I’ll be seeing him every 3 months as I should 🩷
Response from CerebralApr 1, 2024
Hello Emily-Anna, Your positive feedback about Cerebral is truly appreciated! We are delighted to hear that your experience with us was positive, as our team is committed to providing top-notch care and service consistently. Your words of encouragement drive us to raise the bar higher. To show our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the exceptional service you experienced. You can learn more about our referral program here: https://cerebral.com/refer/. Thank you once again for your supportive review. If you require any further assistance or have questions, please feel free to contact us. We are always available to assist you. Warm regards, Customer Engagement Team, Cerebral
Report
KL
Mar 29, 2024
I always have a good experience with Cerebral
Cerebral provides a conveniently accessible way to have timely and consistent mental health care—including therapy. The price is affordable and there are many great professionals to work with. There also are lessons on practices related to mindfulness and other things to empower us to think better and be more aware. The app is easy to use and I always have a good experience with Cerebral. The customer support is fast and conscientious too.
Response from CerebralMar 29, 2024
Hello KL, Thank you for sharing your positive feedback with us regarding Cerebral! It's truly uplifting to know that you had a wonderful experience with our services, as we are dedicated to delivering top-tier care and support. Your kind feedback inspires us to aim even higher. To show our appreciation, we invite you to explore our referral program. By recommending Cerebral to your loved ones, you can offer them the exceptional service you enjoyed. Learn more about our referral program here: https://cerebral.com/refer/. We sincerely appreciate your review and the support it signifies. Should you require further assistance or have any queries, please don't hesitate to contact us. We are here to assist you at any time. Best regards, Customer Engagement Team, Cerebral
Report
Angela C.
Mar 28, 2024
Hassle free and reliable
I have spoken to my provider twice and I feel like she already knows who I am. She understands how I feel and even why. None of my therapists seemed to get me but she was so knowledgeable and helped me get on the right path. She has changed my life. She saw the mistake the other doctors made and got me on the right type of med. Shipping was super fast and I am rural.
Response from CerebralMar 28, 2024
Hello Angela, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
Report
Sara L.
Mar 27, 2024
Amazing experience
Dr Hunt has been amazing and so supportive. She has saved my life!
Response from CerebralMar 27, 2024
Hello Sara, We are delighted to hear your positive feedback about Cerebral! Your satisfaction is a testament to the high-quality care and service that our team works tirelessly to provide. Your encouraging words inspire us to aim higher every day. As a token of our appreciation, we would like to introduce you to our referral program. By recommending us to your loved ones, you can share the exceptional experience you experienced. Learn more about our referral program at: https://cerebral.com/refer/. Thank you again for your uplifting review. Should you need any further assistance or have questions, please don't hesitate to get in touch. We're here to support you! Warm regards, Customer Engagement Team, Cerebral
Report
Alyssa P.
Mar 25, 2024
Don’t waste your money
They do not care about their customers! Everything is robotic and cold. Go to a regular doctor and pay less. It’s $80ish dollars per month - I bet your real doctor will be that or less, every three months. Also, my care counselor quit and they never assigned me a new one. So much lack of attention.
Response from CerebralMar 25, 2024
Hello Alyssa, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Warm regards, Customer Engagement Team, Cerebral
Report