CerebralReviews of cerebral.com

Response from CerebralOct 28, 2021

Hi Kate, We appreciate your input and hope that you finding your time at Cerebral to be meaningful. We value all feedback that we receive and would love to hear more about your experience with us. To get in touch, please contact [email protected] and ask for Stefanie H. directly. Best, The Cerebral team

Response from CerebralOct 28, 2021

Hi Jennifer, We'd like to sincerely apologize for the difficulties you faced with utilizing our subscription service. As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care. We do have a considerable client base that significantly benefits from our services, but that still doesn't make it any better knowing that you faced less-than-satisfactory care. In any event, we appreciate you sharing your feedback so we can continue to improve our services. We would like to take some time to hear more from you and hopefully help repair your trust in Cerebral. Please feel free to reach out to us by email at [email protected] and ask for Stefanie H. directly. Best regards, The Cerebral team

Response from CerebralOct 28, 2021

Hi LeeAnna, Thank you for taking the time to write in with this feedback. Your input definitely helps us as we work to continually improve our services for our subscribers. We appreciate you giving Cerebral a try and regret to hear of any scheduling or technical challenges that may have presented and hope we can make this right for you. To get in touch, please feel free to reach out to our support line at [email protected] and ask for Stefanie H. Best, The Cerebral Team

Response from CerebralOct 28, 2021

Hi Jeffrey, Thank you for writing in with this feedback. We want to thank you for considering Cerebral as you continue in your mental health journey. We know that it's an important decision to make and appreciate that you have us in mind. We sincerely apologize for the challenges you may have encountered with using the services and would like to take this opportunity to learn more about your experience and help mend the situation however we can. Please feel free to reach out to our support line at [email protected] and ask for Stefanie H. so that we can help to assist you in resolving these issues. Best, The Cerebral Team

Response from CerebralOct 29, 2021

Hi Ashley, Thank you for writing in. We definitely understand the importance of continuity and want to ensure that you're getting the support that you need. If you'd be willing, we'd like to see what we can do to help mend the situation. We want to ensure that you feel better supported in your care with us and that we are being receptive to your needs. You can reach us at [email protected] and ask for Stefanie H. by name. Kind regards, The Cerebral team

Response from CerebralOct 29, 2021

Hi there, Thank you for taking the time to share this feedback. We are truly sorry to hear that you did not receive satisfactory services and for any distress this may have caused you personally. We would like to see if there is anything we can do to help you feel better supported in your care here with us. Please feel free to email at [email protected] and ask for Stefanie H. directly. If there is anything we can do to help repair the situation, we would be glad to assist. Kind regards, The Cerebral team