CerebralReviews of cerebral.com

Edit: After posting this review, they reached out to me to try and give me a refund and asked if I could change my review give them a more favorable rating. No, not going to happen. You don’t ignore and dismiss the complaints of somebody suffering from a mental health issue and then only try to rectify the situation when they post a bad review. Shame on you. It took nearly a month to meet with a prescriber (time which I paid for, and no service was given). When I finally did, he seemed to have a very outdated understanding of ADHD. During our short half hour meeting he diminished and downplayed my concerns, talked over me, admonished me for my recreational use of marijuana, insulted and questioned the professional opinion of my therapist, questioned my motives, and ultimately prescribed two medications without conducting any formal assessment. I felt very uncomfortable about the entire ordeal. Plus, they advertise that they are able to help you get reimbursed through your insurance. I asked about this numerous times and never got a clear answer whether my medication would be covered. Ended up cancelling. Had a horrible reaction to the medications, so I’m seeking treatment with a psychiatrist who will get to know me and work with me... I’ll wait the 2 months for an appointment, I should have done that from the very beginning.

Update! Stefanie was really helpful. She sent me a great email, and gave me a full refund. My experience was rough, but at the end everything fell into place. Thank you Stefanie :) Don’t try this app. They truly are thieves the only thing I could get back was 30% of all the money I lost on them. Really not worth it, I already struggle with anxiety and their service doesn’t make it any easier. Please if you’re seeking for help DO NOT USE THIS APP! It’s not worth it, they take advantage of our situations. Just the fact that they won’t give you a refund regardless of the situation is enough reason. Please don’t fall for it like me. :( I usually don’t write reviews, but I’m really upset. Everything was going great with cerebral until I wanted to cancel my subscription because I couldn’t afford it any longer. While I was trying to figure out how to cancel I accidentally clicked on one of the other subscriptions, and it automatically charged me 240$. It didn’t even asked for permission, and it surely didn’t say how much it was. I didn’t agree to make that payment in any way. And when I emailed them about the situation they told me I couldn’t get a refund. It is really upsetting because I didn’t even want to have that subscription, I didn’t know how much it was, it was merely a mistake. And I also emailed them immediately after what happened. It’s so frustrating! Ps. The worst part was that they said they were doing me a favor by giving the 30% of my money. I literally didn’t use the service! I was trying to cancel the subscription. How’s that not enough reason to give you a full refund?? I didn’t have to get charged for something I didn’t even want to use. This is completely unfair. I’m a broke college student who’s needing the 240$ and the only thing I could get back from something I DIDN’T USE was 75$. WOOW!! What a favor. I cannot be more disappointed.

Scammed me out of about 2000 in 3 months. I did not get the service promised, they have offered me no money back and actually charged me an extra month after I had expressed wanting to cancel before I was charged again. They refuse to help or look at the facts that I did not use their service the last month, they just continue to scam and steal money. stay far away from this horrible, horrible company. I hope no one ever falls victim to these con artists again.

My experience with my counselor was great. However, I had a revolving door of prescribers, and technical mishaps kept making my prescription coverage lapse. Additionally, rather than get my prescription via mail as advertised, mine had to be called into a local pharmacy because the online pharmacy was "unable to fill it" after months of doing so. I had to cancel my subscription after ~10 months because I just couldn't deal with the prescription coverage mishaps anymore.

This company makes it clear they don’t care about their patients. They bounce you around between a “care team” and you hardly ever talk to the same person which leads to having to repeat yourself over and over. I had an appointment scheduled with my prescriber and I rearranged my schedule so I could make it. After waiting 45 minutes my prescriber still hadn’t shown up. When I reached out to the company I was told that my prescriber had marked that I had missed the appointment. (I have screenshots showing that I was there and my prescriber wasn’t) On Monday I requested a refill on my medication but was told that I can’t get a refill without meeting with my prescriber first. I repeated what had happened to two different people and was told the same thing. I pointed out that my prescriber doesn’t have any open appointments for 3 weeks and asked if they just expected me to go without my medication until then. It’s been 3 days and I haven’t gotten a response.

The only thing this place is good at, is charging you monthly. But when your prescription is due, and you need to remind your provider whom you have no way of contact with, so you go through your “care team”, no one responds. I have called the phone number 4 times, and have been put to VM. Left a message Emailed 4 times. I get an automated response saying someone will get back to me in 24 hours, or next business day.. I WILL BE OUT OF MEDICATION IN THE BEXT BUSINESS DAY! And my pharmacy has personally called my psych through cerebral twice, and they have gotten nothing but voicemail For this place to be so irresponsible and impossible to get a hold of, while dealing with people and their MENTAL HEALTH… It shouldn’t be legal. Do not even try it. Not worth it. Let’s see how the weekend goes without my medication. PS. Before they respond about emailing and using the name Stephanie H, I have done that, TWICE. Still the communication has gone unanswered.

Do NOT waste your time here. The lack of communication and care is appalling to me. I work in psychiatry and can’t imagine treating my patients so poorly. It’s been 6 days since my appointment, where I told the provider I have had suicidal ideation, and still nothing has been done for me. Literally nothing. My new patient appointment lasted 9 minutes. The first minute or two was the provider telling me she was having computer issues and the rest was her just re-asking all of the questions on the intake forms. She mentioned once something about my son….I don’t have a son!?? Just goes to show how little she paid attention. This place is a joke.

This company has stolen 6 months worth of my hard earned money. They will not let you unsubscribe unless you email them. Then they will not email you and will continue to steal money from your account. I'm getting a lawyer involved. That's how bad this has gotten.. I have never had such a terrible experience. Outside of the money issue, they missed my first 2 appointments which is why I canceled to begin with. PLEASE do not give this company your information. They are not out to help you they just want your money.