CerebralReviews of cerebral.com

I love Cerebral. I started it when I was in a tight spot and couldn’t afford traditional counselling, but quickly fell in love with it. My care counsellor is amazing, my provider has made diagnosis and medications easy, and it’s so convenient having any medications shipped to you. 10/10

Impossible to cancel. I was overbilled repeatedly. Filing a complaint with the NY Attorney General

When I started with Cerebral 2 years ago I was impressed. Telehealth with a doctor who could give me my prescriptions all in one fee. Then it went downhill, fast. Since then, meds are no longer included in subscription cost and are far more expensive then I have found them at other online pharmacies. My original providers (who actually started with Cerebral back when the company started) have all left and since then I have had 4 different providers, almost a new one every few months when I need new meds. So then each visit was a re-evaluation because Cerebral has more turnover than a bakery. Worst of all? Besides Cerebral paying for reviews in exchange for "credit towards care;" Cerebral has touted non-scientific disproven pseudoscience modalities such as EMDR as "new and effective" ways of treating patients. This all just points to one thing: Cerebral doesn't care about giving you quality healthcare or giving their employees a good place to work. They want your money and don't care who suffers from their corporate greed. Go elsewhere. I did.

Therapist was AMAZING 🙌🏼 and that was the only good thing. My provider changed 3 times in less then 6 months, communication between the care team (NOT including the therapist) was horrible and response time on the portal used for you to ask any questions or needs was awful. When short term disability forms were needed to be completed the communication back to me was “the provider stated she doesn’t fill these out”. The ONLY 5 star worthy item was my therapist

Edit: After the exchange below, I told cerebral that if they did not refund me, they would be fraudulently collecting income for services not provided and that I would report them to the SEC, the BBB, and my bank for fraudulent charges. Suddenly I was granted the refund due to me. But it shouldn't have taken that in the first place. Collecting money for services you never render or intend to render is fraud, plain and simple. And that includes billing for the first months when you're not seeing patients yet. Literal fraud. Next message (after below messages) Wednesday, Dec 8 Michael B Hi there, Jude, thank you for following up with this. I was permitted to go ahead and refund the rest of the charge, minus the $85 for the medication management plan you are currently on. This refund totaled an additional $142.50 in addition to the $97.50 that was previously refunded. 3:20 PM Wednesday, Dec 8 You Thank you. 5:37 PM /edit I signed up for cerebral hoping to simplify my medication/therapy process. They didn't have any appointments with a therapist the first week, but still charged me for it the first week anyway. Fine, whatever. The care coordinator doesn't have appointments until January (in November). Isn't this supposed to be faster than waiting for in person care?? My therapist was okay, but didn't hold sessions the week of Thanksgiving (which is valid) and said she would have them refund me for that week since it was her decision not to meet, not mine. At the one month mark, I decided to switch to just medication management. They charged me for the therapy plus medication management plan anyway ($325 versus $99) and now they're saying they don't owe me a refund and are acting like refunding me 30% is them being gracious. Will be disputing the charge with my bank, reporting them for accounting fraud, and filing a complaint with the BBB. Oh and the Cherry on top is them completely ignoring my request for refills, so now I have four days of meds left (that I will literally die without) and they haven't said a word. Not worth a penny, let alone $325 a month. Avoid at all costs!!! Chat transcript: care managercare coordinator Your Care Team Fri, Nov 26 You Hi, I got charged $325 after I switched to the meds only plan. Can I please get a refund for the difference. 12:40 PM Mon, Nov 29 Michael B Hey there, Jude, thank you for reaching out! I am working to find a solution for this and will circle back with an update as soon as I have one. Thank you for your patience! 3:35 PM Monday, Dec 6 You Hey, just checking for an update as I could really use that money right now. Also, I am almost out of meds (6 days left) so I do need a refill on those as well since the prescriber didn't put in any refills for them. 4:16 PM Monday, Dec 6 Michael B Hey there, Jude, thank you for following up here. I was given permission to refund 30% for the 11.22.21 charge since you did not meet with a prescriber or therapist yet. I went ahead and processed the refund for $97.50, which should reach your account within 5 business days. 8:48 PM Monday, Dec 6 You It should be $99 a month for just the meds side. Please refund the full difference. Also, my therapist said I should have gotten a credit for the week that she didn't hold sessions for Thanksgiving. So it should be a refund of 25% of the therapy charge for my first month, and a refund of everything other than the $99+tax for this month. Also, I do still need refills. I run out of meds in 6 days. 9:24 PM Monday, Dec 6 You You charged me erroneously, this isn't a courtesy refund. Please refund the money I'm owed as outlined above and confirm that my prescriber is going to send my refill to the pharmacy. 9:24 PM Tuesday, Dec 7 Michael B Hi there, Jude, thank you for reaching out about this and I apologize that this complication has occurred. I have reached out to my management to review the situation, and per their assessment, no further refund is appropriate in this instance. 4:41 PM You Then I'm going to need someone else to speak to because you charged me for 8 therapy sessions and two months of meds, and I got two months of meds and 3 therapy sessions. So Cerebral owes me back for the five sessions I did not get, but paid for. Who can I contact to discuss this who can actually resolve the issue? 12:59 AM You Cerebral collecting money on receivables that were never and will never be delivered is accounting fraud, and you owe me a refund for services not delivered. Not doing so is illegal and I will be reporting it to the SEC and the Better Business Bureau as well as disputing the charge with my bankif it goes unrefunded. 1:02 AM You That's $23 for the discounted rate for the week my therapist did not hold sessions for Thanksgiving and $226 for the difference between the plan you charged me for ($325 for therapy+medication) and the plan I'm actually on ($99 medication) plus tax on each.

I had been struggling for a long time and It was getting to me. My depression and anxiety were making it hard to function in my everyday life. And I considered myself a pro at pretending I was fine when i felt like a wreck. I knew that I wasn't getting better on my own no matter what I tried. I know that sometimes just a little help can make a huge difference, so I signed up for both therapy and medication and it has been a huge help. I got a prescription that works for me and an awesome therapist and I am so grateful. All of the staff I have spoken with has been very friendly and helpful with even the simplest problems. My prescriber is wonderful and my therapist is extremely helpful and knowledgeable. She has given me practical tools I can use to help me deal with my anxiety and panic attacks. And some things she suggested like cutting down the caffeine has helped more than I would have guessed. I'm very glad I decided to sign up. It has been a tremendous help. I should have signed up sooner.

Cerebral is awesome. Whoever had the idea to start it is a genius. I got me out of a dark place in my life.

It’s okay, they never have appointments when you need them and the medication takes forever to arrive. Kinda expensive also.