CerebralReviews of cerebral.com

Cerebral is amazing. I was a mess with adhd when I found them. It was easy to get started. The price is very low, but worth every penny! And my Dr. is great! Everything she has done for me has helped me get myself back to the person I used to be. The therapy has been great! Cerebral has gave me back my life. My family, my friends, my work... these areas are thriving now; where as before Cerebral all of these areas were struggling. I have been using Cerebral for 6 months now, and will continue too. I wish I had found them sooner.Thank you Cerebral! I will definitely recommend Cerebral to others.

You guys keep canceling my appointments

UPDATE: DO NOT SIGN UP FOR THIS SERVICE. THEY WILL REFUSE REFUNDS EVEN IF YOU DON'T USE THE SERVICES. THIS IS PREDATORY. Cerebral is predatory which is shameful since they are preying on those looking for therapy to sort things out or have mental issues. I signed up for the service on Jan 20. During signup the app would not verify my insurance. After multiple emails I finally got a response stating they do not accept my insurance. I immediately prompted to cancel my service. Well here’s how they get you. You can’t call and cancel and the initial email isn’t enough to cancel. You have to fill out a form and wait for someone to get to you. If you are billed during that timeframe, good luck getting a response on getting a refund. I’ve emailed support multiple times about a refund with absolutely no response.

I was very concerned with the care I received with Cerebral. The first provider I had was very quick to rush me off the phone. Appointments are supposed to be 30 minutes and they never lasted longer than 15, yet I was prescribed a new medication every time we spoke. It felt like she wanted to just shove a new pill down my throat and move on. When I finally requested a new provider to help with ADHD/focusing issues I was assigned to someone who was half asleep during our appointment. She called me TWO MORE times over the next week to "confirm" what I told her in our appointment. To me, this says she was not listening. THEN she finally prescribes me something, and my PHARMACY had to tell me that there were major interactions with my other medications and it was not safe to take. Thank god my pharmacy had the common sense to tell me this or else who knows what would have happened to me. I find this all very concerning, and on the verge of medical malpractice or negligence. I reached out to support to speak with someone over the phone but they are apparently only available by email and not very quick to respond. This left me feeling hopeless and unable to get the care I needed. The concept of this service is great, but they are very unorganized and lack professional providers. I would never recommend this to a friend.

Prescription issue, easy to solve, just no one available in a reasonable timeframe :(

Cerebral has been a savior for all my mental health needs. They make it convenient for me being as though I work and don’t have to take off from work.

I’ve given this service two chances and had a horrible time each time. I met with a care counselor once and after that, she either quit/I was randomly assigned a new counselor? The “counseling” is subpar at best. The first woman who helped me with my medication was great. The second woman… not so much. She was rude about the first time I canceled. Her phone connection kept cutting out, so it was more of a hassle than anything. I canceled after 2-3 months the first time, due to it being overly expensive for mediocre therapy and overpriced medication. This time, I canceled within a month. Again, too expansive and rude providers. To cancel, you have to email and fill out a survey, which states you will be contacted within 48 hrs. Both times I’ve cancelled, I’ve had to several emails to get any type of response about the status of my cancellation. I asked if I would be charged for this month (tried to cancel on the 21st, no response, now will be canceled on 25th) and have not received a direct answer about this either. Honestly, you’d be better off with any other service.

I've been with Cerebral for some time now and have been really pleased with my experience. With regards to the medication, there were a few small issues that took a while to work out but overall, my experience has been a great one. Madalina, my therapist, has been a wonderful person to talk to and I've seen a lot of great progress since seeing her. She's been an amazing soundboard for me and has even led me to make some conclusions about my life that I wouldn't have otherwise come to on my own. I recommend Cerebral to anyone looking to improve their life.