CerebralReviews of cerebral.com

I could not complete my subscription because I'm a foreigner and do not have any sort of US documents, except for my visa, so I wasn't able to complete the verification step. The website made me pay 30USD before trying to verify my identity, and there wasn't any warning that i woudn't be able to use it. Since day one i tried to get help from costumer service, but unfortunatley with no luck. I could only get a response when i tried to cancel my subscription and asked for a full refund. However, i has DENIED a full refund, and got only 9$ back. How come they can't give me my money back since i didn't use the service? Anyways, I WOULD NOT recomend using this website, since it does not provide sufficient information before paying and the costumer service doesn't work. Edit: Seriously, cerebral? A generic reply when one of the main issues I described was generic emails?

I asked to be assigned a different therapist and was told to just try a few more times with the one I had concerns with. This was completely unacceptable, which I replied, but never received a response. Poor customer experience in a pretty important field.

I didnt understand that life could be a happy thing until cerebral. I had been so depressed for years and was feeling hopeless until i found help through them.

They are amazingly fast and have helped me so much… I’m so thankful for them. It means so much to me after never being able to find good care. Thank you.

On March 3 I emailed your company about canceling my account. I was told to fill out a form in order to do that. I filled out the form and submitted it. From that point I have been charged two payments of $85 within the same month. I am extremely disappointed in the customer service. I’ve asked multiple times for my account to be canceled I have filled out the required forms and I am still being charged and I am not even using the service. This is horrible customer service and I’m in the middle of a divorce and I don’t have the money to waste.

love it. Its helped me through a rough year and I am very thankful.

I am paying for a service that I am not getting, and I want to cancel my subscription. I've had preliminary meetings and then no follow-up to set up a cadence with a therapist. I want to cancel my subscription.

Love the app, it's quick and easy and allows me to get the help and medicine I need from the comfort of my own home.