Christopher F.
First Visit
Very positive experience, very friendly staff.

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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5,239 approved reviews, newest moderated first
Christopher F.
Very positive experience, very friendly staff.
Bp
They put me on an antidepressant to treat both depression and adhd. My first provider apparently didn't know the dosage they had me on was too low to also treat adhd even though I was complaining about amped up symptoms of it. I have used them for four months now, am on my second provider because the first one quit/was fired/is gone (I don't know why), and twice now they have left me without medication even though I give about a week head up that I'm running low. For those who don't know, suddenly stopping antidepressants can cause depression (and does).
Response from CerebralApr 12, 2022
Hi there, we appreciate you taking the time to write in with this feedback. I'm so sorry to hear that you've experienced these challenges with the medication. I can understand how this would be difficult for you and would like to learn more about this experience to see if there's anything I may be able to do to help. When you have a moment, please reach out to us at [email protected] or leave your contact information by responding to TrustPilot's request and we will be sure to get in touch with you. Kind regards, Stefanie Cerebral Coordinator
Julian C.
They really helped me get my life under control
Cali B.
TERRIBLE SCAM COMPANY, beware!! They claim to prescribe anxiety medication but they DO NOT. Will not refund my money even though they couldn’t help me because I will not take heart medication with tons of side effects for ANXIETY. The provider was so rude and hung up on me because I actually looked up what the meds were. Don’t trust them!
Response from CerebralApr 12, 2022
Hi Cali, thank you for taking the time to share your feedback. While we do offer medication to help treat anxiety, it is ultimately at the discretion of our prescribing clinicians to determine what is most appropriate for our subscribers on an individual basis. I any event, I am sorry to hear that you did not receive the support you were looking for. I understand how this would be disappointing, and I'd be glad to connect with you further to see if there's anything we can do to help repair the situation. Please be encouraged to reach out to us directly at [email protected], or you may respond to TrustPilot's request for contact information and we'll be sure to get in touch with you that way. Best regards, Stefanie Cerebral Coordinator
Collin M.
My clinician was very understanding of my situation. She actually listened to what I described, and really met me where I was at. I am certainly impressed with the ability and knowledge of my clinician.
Dre M.
The service was very poor didn't seem like the lady cared she seemed uninterested and unhappy to be at work she didn't see very interested iny ADHD issues and I would like to work with someone else. She also said would sey up prescription and cerebral should be sending out an email about the confirmation of when the script is filled. You guys really need to get some better people instead of just prescribing meds to make a profit. I still havent been able to confirm if my script was filled. I mean does she really need to seem that annoyed to be at work? Horrible experience I've never dealt with a mental health expert with that poor of an attitude.
Response from CerebralApr 12, 2022
Hi Dre, we appreciate you taking a moment to share this feedback with us. We truly regret to hear that this has been your experience with Cerebral. This is not the high standard of care that we hope to provide, and we'd like to see what we might be able to do to help mend the situation. We would like to do what we can to help you feel better supported in your care with us and ensure that we are being receptive to your needs. You can reach us at [email protected] and we'd be glad to assist however we can. Kind regards, Stefanie Cerebral Coordinator
John O.
Friendly, attentive staff. Genuinely interested in my well being. I. Pleased with the professionalism of the persons i have spoken to to date
Kay D.
Been a member two months and they have been more conducive to my mental health than most therapy in my entire life. I have a great staff of individuals including a prescriber that is there for me as needed.