Charlotte
Cerebral is wonderful
Cerebral is wonderful! The providers are responsive and understanding. Highly recommend for anyone seeking to manage their ADHD or other conditions.

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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5,239 approved reviews, newest moderated first
Charlotte
Cerebral is wonderful! The providers are responsive and understanding. Highly recommend for anyone seeking to manage their ADHD or other conditions.
Eric
This company is a scam. I signed up to receive treatment prior to knowing that they have no appointments available for any times that most people would be available. As someone who does not have alot of money taking time off work is not an option. Once I paid for the service I was greeted by only having available appointments near a month away, at times that make no sense. I contacted support to see if there was anything that could be done so I could be treated, my questions were ignored and I was told to contact another department to cancel. Also worth noting that a majority of their reviews are paid for by cerebral. Edit: since there is no way to reply on This thread, the only way is to give more information to the company and receive more spam emails begging for my buisiness. The fact that no attempt was made to rectify the situation until the reviews hit tells me that this company does not care about its customers, just its image to potential customers. Your low quality service needs to be known so others do not fall prey to these tactics. Despicable to be doing this to people with mental health issues. Edit #2: After stating they would send me a full refund, they only sent a quarter of what I am owed. I will have to contact BBB to get the money back that they stole. And to be clear, this is all because I asked if there were any way to recieve an appointment that wasn't a month away and in a time slot I was available. To which they responded saying to just cancel.
Response from CerebralApr 14, 2022
Hi Eric, We encourage all of our subscribers to share their genuine feedback with us so that we can continue to improve the services for our clients, and we appreciate you taking the time to write in. We're sincerely sorry that there wasn't more availability upon signing up and understand the inconvenience that this has been for you. Would you please reach out to us by emailing [email protected] or take a moment to respond to TrustPilot's request for more information so that we may get in touch with you? We would be glad to step in here and help get this resolved for you. Kind regards, Stefanie Cerebral Coordinator
Jamie
My appointment with my Care Coordinator was amazing. Bria took the time to explain different exercises to help manage my symptoms and explained the next steps to me; she listened and made me feel very comfortable. Thank you
Kristal C.
My first experience was excellent and I’m hoping to continue this journey would definitely recommend the therapist I’m working with is amazing!
Eri G.
This service is amazing! It was quick and easy, great providers, and an awesome care team. I was in desperate need of my prescription being filled and I got it filled almost immediately.
Leah Woody W.
The provider has very helpful and listened to my concerns. Asked a lot of questions about my experience, which made me feel very heard. I appreciate the convenience and the care.
Felicia B.
I absolutely love cerebral I have the most amazing doctors helping me and trying to understand and trying to make sure that I'm taking the right medications and what medications not to take I actually highly recommend this for everyone everybody who has an issue going on or if you just need to talk to somebody they are truly truly amazing
Jennifer
This service is a fraud. There are no therapist in DC. I was switched to counseling + medication, but was denied the refund of the difference in cost. This is completely unacceptable.
Response from CerebralApr 13, 2022
Thank you for taking the time to share your experience with us. I understand your concern here and would be happy to step in and support you by clearing up some confusion that might have happened. We do refund the cost difference if you have not been able to use the upgraded service. Please reach out to me by emailing [email protected] or by responding to Trustpilot's request for more information so that we can connect. All the best, Meagan Care Coordinator