Kristeen R.
Scheduling Issues
I had an appointment this past Saturday with a therapist and it was fine. Things got super confusing after that. I was scheduled for an appointment on the 18th of April. On the 11th of April (after my initial appointment) I was sent a message stating that the Cerebral therapist could no longer see me because I was seeing another counselor. This other counselor I am seeing is for something different than what i was seeking out Cerebral for. Now all of a sudden, I received this message today on the 15th stating that I had an appointment with the Cerebral therapist. It was actually scheduled for the 18th but allegedly cancelled because I am seeing another counselor. Which is it? I'm supposed to see the therapist on the 18th? Today? Or not at all? I don't trust the services at this point because its apparent to me that client's aren't taken that seriously. I will not be recommending to anyone.
Response from CerebralApr 18, 2022
Thank you for sharing your experience with us. I am sorry to hear that there was some confusion and complication surrounding your appointments. I would be happy to support you here and see if we can get this straightened out. You can reach me by emailing [email protected]. All the best, Meagan Coordinator



