Rachel B.
Felt scammed into paying for first month
I was very disappointed with my experience. The services may be fine, but I reached out to customer support before joining to confirm that my insurance would be accepted. They told me it would be, and only after I paid for the first month did they come back and tell me that my insurance was not actually accepted. I felt scammed into paying for the first month with the understanding that my insurance would kick in after that, which ended up not being the case.
Response from CerebralMay 26, 2022
Thank you for taking the time to share your feedback. We are sorry to see that you have faced difficulty with the service and understand that confusion regarding insurance could have affected your care. We would be happy to answer any questions you might have! Please reach out to [email protected] so we can assist you further.



