CerebralReviews of cerebral.com

I was in a dark place and really needed help. The care team in cerebral listened to me and helped come up with a personalized plan. They listened and cared about what I was saying.

I am honestly glad I chose Cerebral over any local providers in my area. With todays world it’s hard trying ti find an affordable therapist. But with Cerebral they give y’all a easy schedule to pick a date and time and talk to your therapist. You can pick ANY therapist that you resonate with & even getting the right medication is easy to pick up at a Walmart nearby and affordable too. I feel WAY better and I found my Zen since I joined. Thanks guys. 😇

Great session

I have been with Cerebral for about a year and have had very positive results. My Care Manager , Amy Malloy is wonderful. she has been very attentive to my needs. She is very easy to talk to. I feel like I am speaking to a close friend. I also think I have a wonderful prescriber who's name is also Amy. She really listens to my needs. I highly suggest anyone to use Cerebral.

I have always been hesitant to reach out for help but knew I needed to do something. I kept hearing about this service from different sources and decided to give it a try due to no insurance and long wait times at local agencies. I was surprised/excited that I was able to get set up with an account, see my prescriber, and get medications all in the same day (on a Sunday too). I just got done meeting with my care coordinator as well and really like how professional and nice everyone seems. Both my prescriber and coordinator gave helpful advice on medications and coping strategies to try. I am very pleased with this service and think the price point is fair. I am also glad I made the move to seek help and am glad I have this team on my side!

Brittany was amazing!

I've been using Cerebral for at least 6 months. My therapists have been good, as have my prescribers. For the care itself, I'd give the app a 4/5. However, I've had so many issues with this app that it hardly gets a 1/5. Appointments can only be scheduled one at a time (if you need a routine standing appointment like I do, this is not the app for you). The calendar glitches *all the time* (even today, I had to send a message to my team chat to help me with this, it's essentially a given that you will not be able to make an appointment right away, and I have ADHD, so I hated needing to *remember* to make an appointment because the app failed every week). This has *caused* me stress because I would never know if I could see my care team without going out of my way, often skipping lunch to see them during work hours despite asking my coordinator to only match me with someone with regular evening and weekend hours. If I couldn't see my therapist on a given week, nobody reached out to me. I eventually asked, after not being able to schedule 3 or 4 sessions that I paid for, if I could get refunded. They said I should have messaged them at the time, but they can't issue refunds afterwards. So I lost maybe a month's worth of sessions, hundreds of dollars that they just kept. They advertise support for those with ADHD, but this app had me push my limits to make up for their failings, and still ended with them keeping my money. It's exploitative. Your care coordinator is supposed to be your contact to help you navigate the app and serve as a go-between for you and your care team. I often went days without getting responses. Very frequently, like 70% of the time, someone would be filling in for my care coordinator, and it was clear they weren't reading the chat or bothered to read my questions thoroughly. It can take *weeks* to solve a problem this way. Calling to complain might have you on hold for a while, but you'll likely get your issues solved faster that way. To top it off, I have ADHD and was glad I could get controlled prescriptions through the app. Last month I was told that controlled substances will no longer be offered after October. So now I'm tasked with finding another doctor willing to prescribe them to me (it was hard enough already). I'm only sticking with the app right now because I like my prescriber and am hoping to find an effective treatment plan before October. But I switched to the meds only plan because in trying to get therapy, I got more stress than when I started. I spent so much time trying to get help, it felt like work, and I'm especially upset because the way Cerebral advertises itself is that it provides a team to work *with* you. But even giving incredibly clear instructions over and over, I couldn't get what I needed, like a therapist with reliable hours (I work a 9-5, it shouldn't be so hard to understand I have hours where I am always available and never available and work around that). I would not recommend this app. Once I find an effective treatment with my prescriber, I will be leaving.

As a single woman without health insurance, Cerebral has been a blessing. I struggle with ADHD and through Cerebral, I experience a respectful approach at managing my symptoms. My provider takes the time to listen to what I need to say, and respects my desire to keep my dosage at a minimum. In the past, in-person clinicians have pushed high dosages I am not comfortable with and with Cerebral, I am able to manage my life in a much healthier way. I am extremely busy with my job and travel often, so being able to see my provider online is immensely helpful. I am disappointed that I will have to leave Cerebral due to the fact that the organization is going to be limited in their ability to prescribe the medication I need come fall, and worry about finding availability to see a provider locally and being able to afford it.