CerebralReviews of cerebral.com

After a 5 minute discussion, I had medication prescribed (never used medication before). A week later I had a discussion with a counselor--note they never identify these counselors as doctors so I don't think they're real psychologists. I later had a visit with my regular doctor and she was very unhappy about the way the dosage was done and changed it. The WORST part is that I canceled on 4/1 then on 4/22 they charged me. I contacted them and confirmed my cancellation request. Then they billed me on 5/22. Then I contacted them again. They said they added a cancel option to my account and, even though I notified them of my cancellation, I have to go in then click on My Account, then click on Change my subscription, then click to cancel. So what they did when I requested they cancel was just add that as an option, which they didn't do till after my first complaint about the 4/22 charge. AND the Cancel Button isn't even on your account unless they turn that option on for you. So if you try to cancel, they add steps instead of canceling and then keep charging you. That "Cancel" button should always be right there any time someone wants it and continuing to charge after multiple emails and support tickets is unethical. If a company is unethical in one way, I don't trust it to be ethical with my mental health.

My care coordinator was very understanding and helpful. I was unsure about a few things and she guided me through them in a way that I could understand. She was personable and I feel very comfortable with her.

My psychiatric nurse was great until shortly after the company sent out two sketchy emails. The first email requested a bunch of private info (including social sec number) which should NEVER be requested via email. The second announced that they will not be prescribing controlled substances after October 1st (or thereabouts.) Let’s start with the most important point: I don’t take anything that is a “party” drug. It would be a very short and snoozy party. However, lots of medications nobody thinks of are considered “controlled substances.” My thinking today was, “Okay, we need to talk about transitioning to a new provider.” I don’t know if you’ve ever tried to get off of a prescription sleep aid, but if you have, you know the last thing you need in your life is a 4-5 month time limit. (If that sounds good to you, bless your heart.) Even when she said that she wants to reduce the dosage to 3/4 of what it was A. fine by me. If it’s enough, fine. B. don’t talk to me like I’m a toddler in one breath when you want me to just agree with you by default and in another say, “you would agree that’s a hefty dose.” (And no. It’s not hefty.) I’ve read the studies. Many people take significantly more. She then “mansplained” that some newer prescribers won’t even write prescriptions for this medication. Okay, incompetent people exist in all professions. Threatening someone with that prospect is not okay and that’s exactly what it is here. I don’t know who’s bestie posted a bunch of smash reviews in the past hour, but don’t be fooled. Just check press releases in the news feed about Cerebral. It’s like a boyfriend: if he treated other girls that way, you won’t be special. Consider yourself warned.

I had a nice provider for a while who saw my documentation and helped me get my medication. I then moved across the country. Basically had a complete mental breakdown after seeing Dr. Jesus Romero and wouldn't recommend it. The provider wasn't interested in even calling my original psychiatrist before Cerebral or discussing other options with me, he basically mansplained and tried to convince me I was depressed, addicted to alcohol, even though I told him I drink one glass of wine a week. The doctor walked me out the door and treated me like I was just a druggy trying to find medications. I've been thoroughly tested and diagnosed with ADHD in Georgia, and if he even took the time to listen or discuss other options, he would have, but he didn't. He doesn't care about his patients and Cerebral just wants your money. I've never had a doctor make me feel so bad in my life.

Cay is literally the best therapist I have met in 14 years. My prescriber is an absolute angel as well! Cerebral has saved my life. I’ve never been this normal and happy!

Very nice counselor, seems like she cares and knows what she is talking about I’m glad I started this.

Great care team services. I've been having trouble getting psychiatric services through my current insurance and this has been really easy with Cerebral!

I love Yusnely so much, she always helps me put my troubles in perspective. Talking through things with her helps me maintain healthy relationships and boundaries.