Beth S.
Doctors are great, TERRIBLE customer service
All of the doctors I dealt with were great, but this is the worst customer service and back office for any medical provider service in my life. They claim to take insurance but don't submit claims and dont have anyone to answer questions. If you pay with your FSA or HSA and need an EOB to submit it will take weeks of back and forth and an executive escalation to get it. If you're going to Cerebral it's because you have mental health needs and trust me they'll just make it worse with the frustration they cause.
Response from CerebralJul 20, 2022
Thank you for taking the time to share your feedback, Beth. We are sorry to hear that you have faced difficulty with your insurance and Cerebral plan. We understand your frustration here and would appreciate the chance to look into this further. Please feel free to email our support team at [email protected] to connect.



