CerebralReviews of cerebral.com

In the beginning this service was great, I got the help and medication I needed. But over the course of a year I have been bounced from care counselor to care counselor, my refills weren’t submitted on time, I have had appointments cancelled last minute, and getting a hold of your care team is impossible. Today was my final straw, I have been dealing with a suicide death in my family and had an appointment scheduled for today. An appointment I really needed for my depression after the two weeks I have had, and I sign on only to see my appointment has been cancelled with no explanation. I called customer service and it all it showed was cancelled by the counselor, but the representative said it takes 24 hours for an explanation. That is not ok with me, that is just wrong. I also have been waiting a month for a response regarding a medication change my prescriber wants to do, that I wasn’t comfortable with and had questions about. I was told to reach out with concerns and it will be addressed and it was not. It has seriously been 30 days with radio silence. Do yourself a huge favor and skip the convenience factor here, which is why I signed up. You’ll just be put in a runaround with your mental health with you doing most of the work.

I’ve been suffering for years with an undiagnosed/misdiagnosed condition. I had my first appointment October 6th, 2022 with Jo Ann Brown and I will be celebrating that date forever. She knew EXACTLY what I’m dealing with. It was such a relief to hear, and the medication prescribed has nothing but great reviews, and pretty much zero negatives/side effects. I’m excited to start a new life with my new diagnosis. Thank you so much Cerebral!

I am struggling with depression, anxiety, insomnia, and ADHD. I never got tested for the. I started to get depression and anxiety when I started my Junior High. The kids there was always picking on me, and the Principal and the Teachers did not stop them. So, it caused to miss a lot because of that. And I have held it back. Being abused by my first ex-husband and as well as my second ex-husband. So when I saw the ad about Cerebral, I decided that I would try them and see if they would be able to help me. So, I did. If you or anyone in your family or your friends that needs help, help them by having them reach out to Cerebral, because they have therapist and counselors that can help. They very nice and they are there for you or anyone else you know.

I wish I could give them negative stars. They are the worst! They basically stole my money! Taking in network fees and the same day out of network fees, and charging for a 5 min chat with a provider $125! The comments I've made on their Instagram and Facebook have been deleted and they've blocked me so nobody could see any bad reviews! They gave me xanax for anxiety then told me after my 3rd refill I had to chat to get more, in this 5 min chat that cost me $125 I was told they couldn't give me more because the doj and ftc was investigating them. I had to pause my cerebral acct while I paid off the over drafts they caused me with my bank, in that time my provider was supposed to ensure I'd have enough refills of my seroquel(that I'd been on for over a year) when I was down to a few pills I tried to refill the pharmacy told me no refills were called in! When I contacted Cerebral they said my provider quit, and I'd have to chat with a new provider a few times to see if they'd give me more refills or not and I'd have to restart my subscription! They couldn't get straight how much it'd cost me to do any on that and they didn't care if that meant I'd go thru withdrawals, which for someone who already has epilepsy is more dangerous! They will comment below to reach out for help! I have and they haven't done anything! They will over charge you and get you hooked on meds then cause withdrawal if you can't afford even one chat with a "provider"! Look at all their reviews on Google, all the lawsuits against them, all the government investigation against them, search them on Instagram and see the videos people posted regarding how bad they are! Someone needs to shut them down! They aren't helping anyone!

Unable to get help to schedule any appointments at all. Why am I paying for monthly subscription service when I can’t even use the service. Cerebral meant to be stress free and easy to use. It in fact create an adverse impact causing it more stressful. Been in contact with customer support & care coordinator for over a month trying to schedule a follow up. No response!!! I can’t even discuss about side effects on a medication that they had prescribed. And now I may not even able to get my next refill. I am on their prescribed medication which is not suppose to cut cold turkey and requires tapering off. If anything Cerebal is about to cause more harm to my mental health then helping. This is a scam!!!

Like other reviews have said, they have been charging my debit card with significant, non specific charges literally months after I canceled with them. I had paid everything I had agreed to pay and they still keep taking money out of my account for shady, no specific reason. And I can’t figure out how to get it to stop, since they should not be able to do that since I canceled my membership. Ironically, I went seeking help for anxiety and they have caused me much more anxiety in the long run. What a scummy scam preying on people seeking help for mental health. Do not use Cerebral!!! I completely regret it. They just want to scam you for money.

i mean my first session was fine but i have asked for one thing since before joining, during my session (when i was told to reach out to my care team). i haven’t really gotten a clear answer from anyone besides the therapist i met with on monday. mt main concern is not meds but getting a clear answer that i can submit for extra time on a test. still haven’t gotten the answer i need and this is critical as well as time sensitive.

On point reminder system. Therapist was punctual. The app features are very helpful too.