CerebralReviews of cerebral.com

Been using Cerebral for almost two years and I have nothing but good things to say. Everyone I’ve worked with through Cerebral is so exceptionally kind and have always had my best interests. They have truly and genuinely made such major life-bettering suggestions for my medicine and through my counseling sessions. There have been occasional technical difficulties with the app but it seems they’ve patched most of them up in the last few months. I struggle with severe depression and anxiety. While there have admittedly been times where I probably should have sought out more help than Cerebral can provide (hospitalization), that’s due to the nature of telehealth, not a fault of Cerebral or their associates. Regardless, I am immensely grateful to my Care Team for how greatly they’ve helped me.

Used them for one month and then looked for another service as they did not fit my needs. They charged me for 12 months before I realized I was still subscribed. I contacted customer service. They gave me 30% off for a renewal and gave no refund. I used 0 of their services for a year. They claim to support mental health but we’re simply taking my money for months. If you are looking for a company to help your mental health this is not the one. I would not recommend their services to anyone.

CoEva is the best!! I’ve always found trouble finding someone who truly cares about my mental health. She is attentive, down to earth, and very understanding. I was at an all time low to where my depression affected me physically. She saved me.

I’ve been using Cerebral for almost a year now and it’s been very helpful. I see some people have issues with random schedule changes, but I’ve never had that issue. It’s only happened once and it was very easy for me to get a new care team and get back on track immediately.

I’m obsessed. Cerebral has completely changed my life. As a busy working mom honestly who has time for therapy? Not I. I am now able to get the therapy and medication I need literally in the palm of my hand. 10/10 Would recommend.

Terrible customer service.. where do I start? We got a finance department that has no idea what they are doing.. I signed up because my insurance covered them, my first appointment? BAM $356 charge.. I asked them what was going on and they had no idea that aetna even covered them.. what a joke. Should have taken this as a sign but.. NOOOO I stayed with them.. I agreed to a copay being charged from each visit.. a copay of $50!! Not ONLY did they charge me AFTER I left this insurance due to job change, and STOPPED cerebral completely... they charged me more than double TWICE... I contacted Aetna and they confirmed it should only be $50... they are currently "looking into it" While I get hit with overdraft fee after overdraft fee... a joke of a company. STAY AWAY.

I found the help I always needed with this app. I can now live a much happier life. Thank you cerebral!

Cerebral does not care about people’s well-being, they are just out to make a buck. I had both coaches and prescribers just disappear without any contact at all. I had appointments that just got deleted without anyone contacting me. Cerebral is messing with people’s mental health and they really have no business doing so. I would recommend you find a company that doesn’t ghost you.