CerebralReviews of cerebral.com

I have found Cerebral to be invaluable to my growth and healing in my mental health. The combined usage of medication and therapy has proven to work wonders for me. It took a few tries to find the right therapist. My current therapist is amazing and exactly the right person for me to be working with. I’ve been motivated to do the work from the start; motivated to stride towards the deep trauma work and heal. Take that motivation and put it in the hands of the right therapist and you’ll be glad you showed up.

I purchased cerebral to help with moderate depression, insomnia, and ADHD. What I got was zero compassion or bedside manner. My provider said my responses just need to be "yes" or "no". If all you want is a yes or no answer then just refer to the assessments clients are forced to complete prior to the "appointment" which are the exact same questions. My "provider" did not care or listen to my responses and immediately wanted to put me on a cerebral suicide watch and said she would have to recommend me to go to a mental institution if I didn't answer the redundant questions correctly even though I made it *explicitly* clear that while yes I have depression, I have zero intention or desire to hurt myself or others. I explained that I was not looking for help with my depression as I have had very bad experiences with depression medication and was only seeking help with ADHD, but she said 1.) they can't even prescribe that anymore (check their DOJ investigation) and 2.) anything with depression or anxiety would have to be fixed first. I would think that a "health provider" would know that both conditions can exist simultaneously. She said at best she could suggest a depression medication (again, not listening to anything I was saying). I do think they are engaging in false advertising if they can't even provide anything in regard to ADHD, but advertise that as a service. It was a total waste of money and I don't recommend.

I waited to get help until I couldn't wait any longer. I was able to schedule my first appointment for the next day which was a Saturday and received medication as well that Saturday. My counselor is very helpful and knows me well in the short time I've worked with her even with it being over the phone. I would recommend cerebral to anyone who is busy and needs help with their mental health state.

A complete SCAM. They make money by prescribing you meds and then make it IMPOSSIBLE to cancel. They are non-responsive and it is also very difficult to actually get your prescription from them. I have spent countless hours cancelling, talking to support, and talking to my insurance get them to stop billing me. The government also found them to be too sketchy to prescribe certain controlled substances, which does not indicate to me that they are legit at all. Seems so fraudulent.

Was able to get an appointment in a few days. Cynthia was attentive and even took the time to explain different diagnosis etc to me.

My membership with Cerebral was fine for several months, then it went downhill very quickly. I started having trouble getting my meds refilled the last couple of months. CVS would contact me stating that they couldn't get in touch with provider to get a refill. So I would contact Cerebral via email, chat, phone (never reached anyonevia phone), etc, and it would take a while to get a response. I would get all sorts of excuses, like my provider claiming CVS never contacted them, etc. They would also tell me I was overdue for a call with my provider and care counselor. They were supposed to remind you when these calls were needed, but they never did, it was always after the fact when I was trying to get my meds. The only person at Cerebral who I found helpful was my care counselor Nikki. Although I had a therapist outside of Cerebral, I really didn't need a care counselor with Cerebral. Unfortunately Nikki was laid off. I was assigned a new care counselor, but I was assigned a male. I told them I preferred a female, so they provided a link to pick a female. I chose one who had availability within a few days and scheduled a session. She canceled the session without any explanation. While the above was happening, I had been trying to get my meds refilled for over a week and had been off my meds for a few days. So my anxiety, irritability and frustration are increasing. The last email to them I stated that if i didn't get my meds refilled within 24 hours I would be cancelling my membership. Of course all I got were excuses, no meds. How can a mental heath medication provider have such horrible customer service, long response times and general lack of empathy for their members? Stay clear of this company.

From start to end, it was all bad. Couldn’t ever get medication on a routine basis. Like I would run out and they just wouldn’t refill them even after begging. I’m not talking about pain meds, but depression & anxiety meds. They seriously made me worse. Tried to get a new care counselor, nope can’t change…. You don’t like talking to someone 22 with who knows what kind of degree? Too bad your stuck with them…. They just have everything screwed up and can’t get it together…. Go somewhere else.

Cerebral is absolutely the WORST company. They didn't call my prescriptions in for two months, and I went into withdrawal. I almost ended up in the ER, and even wrote emails telling them I was not okay. They took days to respond to the emails, and then over 1 WEEK to even call the prescription in, then it was the wrong medications. It has been days since I have told them it was the wrong medication, and they are simply refusing to even respond. I have asked for refunds, which they have also not responded to. Stay far away from this company.