Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Mental Health

Call Write a review

Cerebral reviews

5,239 approved reviews, newest moderated first

Helen Renee Scholes H.
Nov 26, 2025
They truly care
I've been working with Manpreet Mann on the Cerebral team for a couple of months. She really listens and cares to make sure I get the help I need. I highly recommend Cerebral for any mental health needs.
Response from CerebralNov 26, 2025
Hello Helen, We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
Report
Liam W.
Nov 25, 2025
Suspicious Company.
I Last saw therapist Jazmin Williams- Yes she was super professional and nice, but I have gotten $325 dollars worth of bills, and that's just the bill for one charge. I never missed a session, I was never rude. I feel like this company is taking advantage of my insurance.
Response from CerebralNov 25, 2025
Dear Liam, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. For in-network insurance clients, our subscription fee is $0 per month + applicable copays/coinsurance to be later billed through insurance, but our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral
Report
Liam W.
Nov 25, 2025
Professional , Intelligent Therapist
It's a relatively good company, therapist seem genuine and extremely professional!
Response from CerebralNov 25, 2025
Hello Liam, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
Report
Andy G.
Nov 23, 2025
Easy and Comfortable
My provider was kind and funny. I felt very comfortable sharing my story and my history with her. I got a very quick appointment that perfectly matched my schedule. I am very happy with my decision to use Cerebral.
Response from CerebralNov 24, 2025
Hello Andy, Thank you for choosing to share your positive feedback about Cerebral, and your clinician! Our team aims to provide high-quality care and service, so we're encouraged to hear that you had such a good experience with us. Please feel free to reach out with any questions or concerns you may have. We're here to support you! Kind regards, Customer Engagement Team, Cerebral
Report
Ali G.
Nov 21, 2025
As a Struggling Health Care…
As a Struggling Health Care Professional, I found Cerebral to be the Ideal Solution to my problems. I was taken care of with the Utmost Privacy & Discretion. Truly a closer following of the HIPAA laws could be found nowhere but on Cerebral. Thank you
Response from CerebralNov 24, 2025
Dear Ali, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
Report
Robin O.
Nov 20, 2025
Happy I chose Cerebral
I am so glad that I made the decision to call a therapist from Cerebral. My therapist, Nakiba, is such a great therapist and has helped me work through my anxiety and depression and ADHD and if it weren’t for her, I wouldn’t know I had some of these symptoms so I’m very thankful that we will continue our therapy for quite some time because Therapy is good for this soul.
Response from CerebralNov 20, 2025
Hello Robin, We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
Report
Holly F.
Nov 19, 2025
I LOVE my therapist! Cerebral took her from me!
Let me first say I LOVE my therapist!!! I found someone who I could connect with that has helped me SO MUCH! Recently Cerebral made a bunch of changes on the provider side of things, and I found out I'm going to be losing my therapist, which is HORRIBLE!!! You find someone you can develop a rapport with, start working through things and then get into a good place and then they are yanked away because of stupid paperwork. We have a mental health crisis in this country, and for those of us who are actively working on ourselves don't punish us when we are doing the work. As one of the FEW online therapy companies that takes my insurance this was DEVASTATING news for me. Cerebral you need to do better!
Response from CerebralNov 19, 2025
Hello Holly, Thank you for taking the time to express both your positive feedback about your clinician, as well as your concerns regarding your recent experience. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please look out for an email from our Client Engagement Team directly. If you are unable to locate this email, please reach out to us at [email protected] so we can work with you to make this right. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team. Warm regards, Customer Engagement Team, Cerebral
Report
Alix L.
Nov 14, 2025
They take my insurance
They take my insurance which is really nice. The billing is easy to review but annoying to decipher with your insurance.
Response from CerebralNov 14, 2025
Dear Alix, We appreciate your positive feedback about Cerebral, and we're here to assist with any insurance or billing questions you may have! If you need further assistance or have any questions, please feel free to reach out to us at [email protected]. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral
Report