CerebralReviews of cerebral.com

My primary care physician of 38 years passed away unexpectedly in July 2022. I have taken Strattera, a non-stimulant medication since 2008. I signed up for cerebral on August 15, 2022 for medication management until I could secure a new primary care doctor. before I signed up, I verified with cerebral that there was no term or contract commitment. I would be billed monthly and could terminate my membership at any time. On September 5 I was able to secure a new family physician so I reached out to cerebral support to cancel my membership. On November 30, 2022, I was reviewing my bank statement and saw that Cerebral charged my card in September, October, and November, each month for $99. On November 30, I again reached out to cerebral support, requesting my membership be canceled, and my card be refunded for the unauthorized charges. I also forwarded the email I sent to support in September. On December 28, I again looked at my bank statement, and again Cerebral charged me $99 for a membership I canceled in September and then followed up with in November. On December 30, I again contacted cerebral support, stating I was still being billed for a memebeship I canceled in September. Again on December 30, I re-sent, or forwarded the emails I sent to Cerebral in September and November.. I also demanded the membership be canceled and my card be refunded for September, October, November, and December. it is now January 18 and guess what, cerebral charged my card again $99. So again, I reached out to support, forwarded the emails, requested I now be refunded for September, October, November, December, and January! I have not had one appointment since August 29. The reason I was trying to avoid canceling my bank card is because I do consulting work, travel all over the country and with delays. Call Matt the last time my card was replaced. It took six weeks to get a new card. But I have no other option except to cancel my card and report this as fraud. Avoid cerebral. I wish I would have read reviews prior to using their services. I also understand why they are under investigation. they have continued to bill me for five months, and they have provided no services, nothing. cerebral appears to have a well thought out scam in that they offer you options to cancel your membership, but never cancel it. so they continue to get paid $100 a month for providing no services.

Both the Dr. and therapist gave me very thorough professional care.They made me feel comfortable and truly listen to my concerns. And this was all from the convenience my own home. Great service and people.

I really liked my prescriber, she really seemed to want to listen to what I had to say, and really showed that she wanted to help me by going above and beyond by willing to look up and share resources that could really help me.

Highly Unknowledgeable, unhelpful, only interested in getting your money. I see why they’re under investigation. They expect people to put all of their personal information on their unsecured website before you even know if they can help you. STAY AWAY FROM THESE PEOPLE. Untrustworthy

I have two issues: 1. I have made 3 requests to schedule with a new prescriber. Each request is met with the same not-functioning link. On the third request, they didn't even send a link. I have informed the support team (ever time) that the link is broken and shows "no availability" but they continue to resend the same broken fix. 2. It's an unethical practice to prevent your prescribers from prescribing multiple months of the same prescription. It's clearly a cash grab when none of the medicine is abusable and most prescribers will give you 3-6 months of refills at a time.

I appreciate the convenience of the appts and the knowledge that they have. I love the app and how easy it is to use. So far I’ve had an excellent experience!

Scam!!!! No one will communicate with me about a refund! I keep emailing support and no one will respond. All I’ve asked is for an email to send insurance documents and no one will respond. This is such a poorly run company. I have paid all the co pays and they continue to draw money out of my account. I will continue to contest this! SCAM! Save your money!!

I would love to leave 0 stars. I was seeking therapy to help with certain mental health issues I was experiencing. I am uncomfortable going to an in person therapist so I started looking into virtual therapy through the company Cerebral. I completed an assessment that provided me with a diagnosis of my mental health areas of concern. Only after I put in my billing information did I have the option to choose from 3 therapists. I was disappointed to only have 3 options but upon reading their areas of expertise, I really was only going to be compatible with one of them, which was who I chose. The 1st appointment was fine although the therapist was about 8 minutes late. Things come up but a terrible first impression for a new customer. Towards the end of the appointment, we discussed our next meeting and the therapist told me to schedule it in the app when we were done. I attempted to but Cerebral's app told me that I could not schedule because my provider did not set any follow ups. I could not schedule therapy for that next week so I did not have it. I tried to schedule for the next week, it was cancelled at 1am the day of the appointment by the therapist. She sent a personal email to ask for my availability for the rest of the day but never got back to me after I responded. No therapy that week either. The next week, the same thing happened. I scheduled and the therapist cancelled with no explanation. I asked for a new therapist but the only options were the other 2 therapists that did not specialize in my specific concerns. I reached out to customer service multiple times to get my money refunded and they refused. Cerebral is preying on people with mental health issues or concerns and is taking advantage of our typically shy and quiet nature. This is an issue of discrimination towards those seeking help for mental health. I have experienced more anxiety and depression AFTER dealing with them than I started with. Their practices have been under scrutiny before and it seems no material changes have occurred. I am deeply concerned that Cerebral will cause one of their customers to resort to self-harm or suicide because of the lack of treatment and care they give.