CarewellReviews of carewell.com

Response from CarewellJun 23, 2026

Thank you so much for taking the time to share your feedback! We are absolutely delighted to hear that our representative was both knowledgeable and understanding of your budgeting needs. At Carewell, we know that managing care can come with financial considerations, and our team always strives to provide expert guidance that balances high-quality care with what makes sense for your budget. Knowing that our team member listened carefully and helped you navigate your options means the world to us. We truly appreciate your trust in us and look forward to helping support you and your family with any future needs!

Response from CarewellJun 23, 2026

Thank you so much for sharing your wonderful experience with us! We are absolutely delighted to hear that our live representative was able to answer your questions and get you set up with exactly what you needed right from the start. We are especially glad to hear that our direct pricing provided you with great cost savings compared to your previous out-of-pocket insurance expenses! While Carewell does not process insurance directly, we are always happy to provide that detailed, itemized receipt so our customers can easily submit claims to their private providers independently. Thank you for your trust in us and for highlighting our prompt shipping. We look forward to providing you with the same excellent, friendly service on all your future orders!

Response from CarewellJun 23, 2026

Thank you for reaching out and sharing your experience. We are very sorry to hear that you received a medical device that is not working properly, and we sincerely apologize for any frustration or misunderstanding regarding your refund options. We want to assure you that Carewell stands behind the quality of the products we provide. While our standard health and safety regulations mean we cannot accept returns on opened items that simply did not work out, defective, broken, or malfunctioning items are absolutely eligible for assistance, including replacements or refunds. We never want our customers to be stuck with a product that does not function as intended. We want to resolve this for you immediately. Please reach out directly to our support team at 800-696-2273 or email us at [email protected] with your order details so we can investigate the issue with your device and process the appropriate refund or replacement right away. Your satisfaction and trust are incredibly important to us.

Response from CarewellJun 23, 2026

Thank you so much for this wonderful 10-star review! We are absolutely thrilled to hear that your order arrived quickly and was exactly what you were looking for. Our team works hard every day to ensure shipments go out promptly, and knowing that our staff's sweetness and professionalism shined through means the world to us. Your kind words bring a huge smile to all of our faces! Thank you for being a part of the Carewell family. We look forward to providing you with the same excellent service on your next order!

Response from CarewellJun 23, 2026

Thank you so much for this beautiful feedback! We are absolutely thrilled to hear that Carewell is your go-to place for everything you need to care for your loved one. Our primary goal is to make life easier for caregivers by keeping essential, high-quality supplies in one convenient place, so you can focus on what matters most—spending time with that someone special. Knowing we can support you in providing that care means the world to us. Thank you for your trust in us, and we look forward to being here for you and your family for all your future needs!

Response from CarewellJun 8, 2026

Thank you so much for taking the time to share your experience with us! We are absolutely delighted to hear that you received such a timely response from our customer service team. Providing prompt, helpful, and reliable support is exactly what we strive for at Carewell, and it is wonderful to know our team met your expectations. We truly appreciate your feedback and your trust in us. Please feel free to reach out to us again whenever you need assistance—we are always here to help!

Response from CarewellJun 8, 2026

Thank you so much for taking the time to share your experience with us! We are absolutely delighted to hear that our team member provided such excellent support by truly listening to your needs and questions. We always want our conversations to feel helpful and personalized, so it is wonderful to know that her recommendations gave you options you are excited to try. We are grateful for your kind words and your trust in Carewell. Please feel free to reach out to us again whenever you need assistance—we look forward to hearing how those products work out for you!

Response from CarewellJun 8, 2026

Thank you so much for taking the time to share your experience with us! We are absolutely delighted to hear that our team member provided such excellent support by truly listening to your needs and questions. We always want our conversations to feel helpful and personalized, so it is wonderful to know that her recommendations gave you options you are excited to try. We are grateful for your kind words and your trust in Carewell. Please feel free to reach out to us again whenever you need assistance—we look forward to hearing how those products work out for you!