CarewellReviews of carewell.com

Response from CarewellSep 8, 2026

Thank you for bringing your concerns to our attention. We take allegations of bias very seriously and want to assure you that Carewell strictly prohibits discrimination of any kind. Carewell does not discriminate against any customer, nor do we select who can purchase from us based on personal circumstances. Order cancellations occur strictly when automated fraud-prevention and verification systems flag billing, shipping, or security discrepancies. These security measures exist entirely for the customer's safety, protecting cardholders from unauthorized account activity and fraudulent transactions. However, we recognize how frustrating it is to experience repeated cancellations after contacting our support team for help. If you have questions regarding your account or orders, please contact our support team directly at [email protected] or 800-696-2273 so we can assist you.

Response from CarewellSep 8, 2026

Thank you for sharing your feedback. We apologize for any lingering frustration regarding your recent return request and your conversation with our supervisor. Due to strict health and safety regulations, certain medical and personal care supplies cannot be returned or restocked once delivered. To ensure full transparency prior to checkout, these safety exclusions are noted in our standard return policy and explicitly listed on each product detail page. Our team aims to clearly explain these health regulations while assisting customers, and we regret if the enforcing of this policy felt disappointing. While safety guidelines prevent us from accepting returns on these items, we appreciate your business and the opportunity to clarify our policy.

Response from CarewellAug 11, 2026

Thank you for reaching out and sharing your detailed experience with us. We sincerely apologize for the frustration, confusion, and inconvenience caused regarding your recent return attempt and our shipping policies. To protect customer safety, medical regulations mandate strict non-returnable policies on medical items—including wound care, bandages, dressings, and sterile supplies—regardless of whether the outer box remains unopened. However, we completely understand your frustration if this restriction felt unclear during checkout. We value your business and want to clear up this experience for you. Please reach out to us directly at [email protected] or 800-696-2273. We would appreciate the opportunity to review your order details and see how we can make things right.

Response from CarewellAug 11, 2026

Thank you for reaching out and bringing this to our attention. We are truly sorry for the frustration caused by the promotional code issue and our inability to cancel your recent Autoship order before it shipped. We aim to make our promotions and recurring order notifications clear and helpful. Because our fulfillment center processes automated orders very rapidly to ensure fast delivery, there is often a very narrow window to stop an order once generated. However, we understand that telling you to refuse a package left at your door is not a practical solution. We want to make this right. Please reach out directly to us at [email protected] or 800-696-2273 with your order details. We will review the promo eligibility for your initial purchase and issue a full refund or arrange a hassle-free return for the unwanted shipment at no extra cost to you.

Response from CarewellJun 23, 2026

Thank you for reaching out and sharing your experience. We are very sorry to hear that you received a medical device that is not working properly, and we sincerely apologize for any frustration or misunderstanding regarding your refund options. We want to assure you that Carewell stands behind the quality of the products we provide. While our standard health and safety regulations mean we cannot accept returns on opened items that simply did not work out, defective, broken, or malfunctioning items are absolutely eligible for assistance, including replacements or refunds. We never want our customers to be stuck with a product that does not function as intended. We want to resolve this for you immediately. Please reach out directly to our support team at 800-696-2273 or email us at [email protected] with your order details so we can investigate the issue with your device and process the appropriate refund or replacement right away. Your satisfaction and trust are incredibly important to us.

Response from CarewellMay 26, 2026

Thank you for reaching out and sharing your experience. We are very sorry to hear that the blood pressure monitor did not work as expected for you. We understand how frustrating it is to purchase a brand-new device only to find it doesn't meet your needs. Regarding our return policy, we sincerely apologize for the frustration this has caused. Due to health and safety regulations, we are unable to accept returns on items once they have been opened or used, even if only tried once. We strive to be as clear as possible about these guidelines, but we realize how disappointing this outcome is. We appreciate you taking the time to share your feedback with us. If you have any further questions regarding your order, please feel free to contact us at 800-696-2273 or email [email protected].

Response from CarewellMay 12, 2026

We would like to start by offering our deepest and most sincere condolences on the passing of your aunt. We understand that this is an incredibly difficult time for your family, and we are truly sorry for your loss. Regarding the PureWick system, we sincerely apologize for the frustration and the discrepancy you felt between our website and your experience with our team. We understand that a $500 expense for an unopened item is a significant burden. Because the PureWick is a specialized medical device, health and safety regulations require us to maintain a strict final-sale policy once it has left our controlled environment, as we cannot verify its condition for resale to another patient. While we are unable to accept a return for this specific system, we want to ensure your concerns are fully heard and that any questions regarding our policy are addressed clearly. Please feel free to reach out to us at 800-696-2273 or email [email protected] if you would like to discuss the details of your order or the specific safety guidelines we must follow.

Response from CarewellMay 12, 2026

Thank you for being a loyal Carewell customer and for reaching out to share your experience. First, we would like to express our support to you and your wife during this time of transition with her health. We sincerely apologize for the frustration caused by being unable to return the unopened cartons of pull-ups. We understand that it feels unreasonable to be unable to exchange a product that is still sealed, especially as a long-time customer. We are committed to full transparency, and it is important to share that our policy regarding the return of certain personal care items is strictly driven by health and safety regulations, as we cannot recirculate these products once they have left our controlled environment. However, we value your loyalty and hear you clearly—this felt like "poor customer service" during a time when you needed a partner most. We would like to take a closer look at your account and see how we can better support you in transitioning to the correct size for your wife. Please contact us directly at 800-696-2273 or email [email protected] so we can discuss your situation further and work toward a resolution that recognizes your history with us.