Newt R.
Customer service reps are transparent, but coupons are not
The customer service reps have consistently been very helpful in answering my questions and concerns about products for my senior mom who suffers from dementia. Their professionalism has enabled me to purchase products specifically for my mom's health condition. It's great that they offer 10% discount coupons, however there's a caveat. The 10% off coupons can only be used a certain number of times by a customer within a given period. So even though I have been told that I have maxed out on my use of the coupons, I still continue to receive them in advertisements via email. As transparent and helpful as the staff is, this advertising practice seems deceptive. I would prefer not to continue to receive the coupon offers if I can't use them. While the 10% coupon advertisement does have an asterisk (the "terms" of use?) along side it, I couldn't find the explanation for it even after scrolling through the entire page several times.
Response from CarewellMay 26, 2026
Thank you very much for taking the time to share your experience with us. First and foremost, we are so glad to hear that our customer service team has been a professional, compassionate, and helpful resource for you as you care for your mother. Supporting caregivers is incredibly important to us, and we are glad we could help you find the right products for her needs. We also appreciate your feedback regarding our promotional offers. While the specific terms and usage limits for our discounts are outlined in the disclaimer of the email, we understand how frustrating it is to receive an offer for a coupon you've already fully utilized. We want to ensure your experience with us remains as smooth as possible. Please feel free to reach out to us at 800-696-2273 or email us at [email protected] if you need any assistance with your account, or if we can help support you and your mother with any future needs. We truly value your loyalty.