CarewellReviews of carewell.com

Response from CarewellMay 4, 2026

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our phone support team was helpful and that you are enjoying the speed of our shipping. We are especially glad to see that our Auto-Ship program is working so well for you. Providing a reliable 60-day delivery schedule with a 5% savings is exactly how we aim to make caregiving a little easier and more affordable. It’s wonderful to know you have one less thing to worry about on your to-do list! We truly appreciate your business and your trust in us. We look forward to continuing to support you with your future orders.

Response from CarewellApr 28, 2026

Thank you so much for sharing your experience! We are delighted to hear that our team was able to help you navigate your orders and ensure you received the correct items. We understand that finding the right care supplies can sometimes be a bit of a process, and we never want our customers to feel stuck with a mistake. Providing friendly, knowledgeable support to help you find exactly what you need—and getting it to you immediately—is exactly what we strive for at Carewell. We truly appreciate your business and are so glad we could make the exchange process smooth and "hassle-free" for you. We look forward to supporting you with your future orders!

Response from CarewellApr 28, 2026

Thank you for reaching out and sharing your experience. We sincerely apologize that we did not deliver on our promises and that our support team failed to provide the assistance you needed. We understand how vital timely deliveries are when it comes to care supplies, and we are disappointed that we let you down. We are committed to full transparency and take your comments regarding delivery consistency very seriously. Please know that we are actively reviewing our logistics and support protocols to address the issues you’ve highlighted and to ensure we are meeting the standards our customers expect and deserve. While we understand your decision to order directly from the manufacturer, we would welcome the opportunity to look into your specific case to see exactly where our process failed. Your feedback is essential as we work to improve our systems and our service. Please feel free to contact us at [email protected] if you would like us to investigate this further. We wish you the very best in finding the supplies you need.

Response from CarewellApr 28, 2026

Thank you very much for taking the time to share your experience! We are delighted to hear that our customer service team was able to provide the clarity you needed before you made your purchase. We understand that medical and care supplies can be complex, and our goal is always to ensure you feel confident in the products you are choosing. It is great to know that once your questions were answered, the ordering process was easy and the shipping met your expectations for speed. We appreciate your business and look forward to being your go-to resource for all your future care needs!

Response from CarewellApr 21, 2026

Thank you so much for the glowing review! We are absolutely thrilled to hear that you have consistently experienced great customer service with us. Our goal is to be more than just a supplier; we strive to be a friendly and helpful resource for our customers every single time they reach out. Hearing that our team has hit the mark for you is the best feedback we could receive. We truly appreciate your business and the positive energy you’ve shared with us. We look forward to continuing to support you with the same high level of care in the future!

Response from CarewellApr 21, 2026

Thank you very much for taking the time to share your feedback. We are thrilled to hear that you consider us the best company you have found for patient care supplies and related items! We understand that when you are caring for a loved one, finding a partner that offers both competitive pricing and rapid delivery to your home is essential. Our goal is to provide a reliable, "one-stop" experience that simplifies the process of getting the supplies you need, when you need them. We truly appreciate your business and your trust in us. We look forward to continuing to provide you with the exceptional service, value, and speed you deserve for all your future care needs.

Response from CarewellApr 21, 2026

Thank you very much for taking the time to share your experience with us. While we were so sorry to hear that your original order was stolen, we are delighted that our team was able to step in quickly to provide a free replacement and ease that burden for you. We understand that receiving essential medical supplies is critical, and we believe that helpful, friendly support is especially important when unexpected situations occur. Providing great prices and exceptional service recovery is exactly what we strive for every day at Carewell. We are honored to have earned your recommendation and your future business. We appreciate your trust in us and look forward to continuing to provide you with the care and support you deserve

Response from CarewellApr 7, 2026

Thank you very much for taking the time to share your experience with us. We are delighted to hear that your order arrived even faster than expected and was exactly as described. We understand that when it comes to essential care supplies, receiving the correct items quickly is vital for your peace of mind. Achieving a "perfect transaction" through efficiency and accuracy is exactly what we strive for with every order at Carewell. We are so pleased to have earned your trust for future orders. We appreciate your business and look forward to continuing to provide you with the reliable service and care you deserve.