JustAnswer C.
Misleading Return Policy
Purchased 2 different sized adhesive bandages. Before purchasing, I reviewed the fine print to determine the return policy since I knew I wouldn’t keep both sizes - was unsure of the size needed. I also checked the exclusion list. Adhesive bandages ARE NOT listed on the exclusion list. When attempting to return them, I was told they’re an excluded item, yet they ARE NOT listed. I was told they’re categorized as a bio-hazard material. This is an UNOPENED BOX of INDIVIDUALLY WRAPPED bandages - nothing missing since the box was never opened. In furtherance of their dishonesty, I was told it’s indicated at checkout that these bandages are a “final sale.” That is FALSE!! IN FACT, at checkout it states: “FREE RETURNS WITHIN 30 DAYS” with an asterisk pointing to exclusions. Bandages are not listed on the exclusion list and are not indicated as being a final sale. Instead I was advised, at Carewell’s discretion, that they have placed “bandages” in an ambiguous category of BIO-HAZARD MATERIAL??? If these bandages are biohazard, why isn’t it listed on the box??? THEY ARE UNUSED AND UNOPENED. It appears in categorizing this way, it provides Carewell the opportunity to rationalize the categorization of any item it sells. BEWARE AND DO NOT PURCHASE FROM CAREWELL IF YOU ARE UNSURE WHETHER OR NOT YOU WILL KEEP THE ITEM. Their return policy is clearly MISLEADING. ALSO BEWARE OF SHIPPING CHARGES! You must pay shipping charges if your order doesn’t meet their $$$$ criteria. Finally, I contacted McKesson, the manufacturer, and provided them with the item number - McKesson Item MFR - #466874. I was told this item is definitely NOT listed as biohazard material.
Response from CarewellAug 11, 2026
Thank you for reaching out and sharing your detailed experience with us. We sincerely apologize for the frustration, confusion, and inconvenience caused regarding your recent return attempt and our shipping policies. To protect customer safety, medical regulations mandate strict non-returnable policies on medical items—including wound care, bandages, dressings, and sterile supplies—regardless of whether the outer box remains unopened. However, we completely understand your frustration if this restriction felt unclear during checkout. We value your business and want to clear up this experience for you. Please reach out to us directly at [email protected] or 800-696-2273. We would appreciate the opportunity to review your order details and see how we can make things right.