Wendy Olsen W.
Not returnable
Warning most items are not returnable. One order was delivered right away another one took a week. I picked them because of the promised delivery date, but they didn't live up to it.
Response from CarewellNov 25, 2025
Thank you for providing this valuable feedback. We sincerely apologize that your experience with our delivery timeline and return policy has led to frustration. We understand that relying on specific delivery dates, especially for essential items, is critical, and we are disappointed that we did not meet our commitment to you on your second order. We also recognize that our return policy, which restricts returns on many items due to health and safety regulations for specialized medical products, can be difficult to navigate. We are committed to full transparency regarding both our shipping performance and our return limitations. We would be grateful if you would contact us directly so we can personally review your orders, investigate the cause of the delivery inconsistency, and discuss any potential options to resolve the matter to your satisfaction. Please email us at [email protected] so we can immediately investigate your order details and work toward a resolution.