CarewellReviews of carewell.com

Response from CarewellJun 8, 2026

Thank you so much for sharing this wonderful feedback! We are absolutely thrilled to hear that our team member was so courteous and helpful during your interaction. We know that navigating care supplies can sometimes feel overwhelming, and our team strives every day to bring patience, warmth, and true support to our customers. Knowing that he made you feel cared for—to the point of wanting to give him a hug—means the world to us and tells us we are doing our job right. Thank you for your incredible kindness and for being a part of the Carewell family. We look forward to being here for you whenever you need us next!

Response from CarewellMay 26, 2026

Thank you for reaching out and sharing your experience. We are very sorry to hear that the blood pressure monitor did not work as expected for you. We understand how frustrating it is to purchase a brand-new device only to find it doesn't meet your needs. Regarding our return policy, we sincerely apologize for the frustration this has caused. Due to health and safety regulations, we are unable to accept returns on items once they have been opened or used, even if only tried once. We strive to be as clear as possible about these guidelines, but we realize how disappointing this outcome is. We appreciate you taking the time to share your feedback with us. If you have any further questions regarding your order, please feel free to contact us at 800-696-2273 or email [email protected].

Response from CarewellMay 26, 2026

Thank you very much for taking the time to share your positive experience with us! We are delighted to hear that your order arrived promptly within two days, well-packaged, and at an excellent price. Providing fast shipping and immediate phone support without long wait times is exactly what we strive for at Carewell. We are especially glad that you enjoyed a hassle-free ordering process. Because Carewell does not accept insurance, Medicare, or Medicaid as a form of payment, we are able to eliminate the usual paperwork, long waiting periods, and red tape that customers often face elsewhere. Please note that items purchased through Carewell are not eligible for Medicare reimbursement. However, if you ever need to submit a claim to a private insurance provider, we are always happy to provide you with an itemized receipt for your submission. We truly appreciate your business and your recommendation. We look forward to supporting you with all your future care supply needs!

Response from CarewellMay 26, 2026

Thank you very much for taking the time to share your experience with us. First and foremost, we are so glad to hear that our customer service team has been a professional, compassionate, and helpful resource for you as you care for your mother. Supporting caregivers is incredibly important to us, and we are glad we could help you find the right products for her needs. We also appreciate your feedback regarding our promotional offers. While the specific terms and usage limits for our discounts are outlined in the disclaimer of the email, we understand how frustrating it is to receive an offer for a coupon you've already fully utilized. We want to ensure your experience with us remains as smooth as possible. Please feel free to reach out to us at 800-696-2273 or email us at [email protected] if you need any assistance with your account, or if we can help support you and your mother with any future needs. We truly value your loyalty.

Response from CarewellMay 12, 2026

Thank you so much for your incredibly kind words! We are thrilled to hear that Carewell has consistently exceeded your expectations. Knowing that our product selection meets your standards for high quality is wonderful, but we are most proud of your praise for our team. We believe that providing medical supplies is about more than just a transaction; it is about providing "seamless and reassuring" support during important times. Our staff strives every day to be knowledgeable and compassionate, and it is rewarding to know that their efforts to "go the extra mile" have made such a positive impact on your experience. We are truly honored by your confidence in recommending us to others. We appreciate your trust and look forward to continuing to provide you with the reliable supplies and outstanding support you deserve.

Response from CarewellMay 12, 2026

We would like to start by offering our deepest and most sincere condolences on the passing of your aunt. We understand that this is an incredibly difficult time for your family, and we are truly sorry for your loss. Regarding the PureWick system, we sincerely apologize for the frustration and the discrepancy you felt between our website and your experience with our team. We understand that a $500 expense for an unopened item is a significant burden. Because the PureWick is a specialized medical device, health and safety regulations require us to maintain a strict final-sale policy once it has left our controlled environment, as we cannot verify its condition for resale to another patient. While we are unable to accept a return for this specific system, we want to ensure your concerns are fully heard and that any questions regarding our policy are addressed clearly. Please feel free to reach out to us at 800-696-2273 or email [email protected] if you would like to discuss the details of your order or the specific safety guidelines we must follow.

Response from CarewellMay 12, 2026

Thank you so much for the incredible feedback! We are honored to be described as the best company you’ve dealt with. Our goal is to provide a support system that is as reliable as it is kind, so hearing that our team was consistently friendly, courteous, and helpful means the world to us. We also know that when it comes to caregiving, "ahead of time" is the best kind of delivery. We’re thrilled that our shipping speeds exceeded your expectations! Thank you for your trust and for recommending us so highly. We look forward to continuing to provide you with that same 100% effort in the future.

Response from CarewellMay 12, 2026

Thank you for being a loyal Carewell customer and for reaching out to share your experience. First, we would like to express our support to you and your wife during this time of transition with her health. We sincerely apologize for the frustration caused by being unable to return the unopened cartons of pull-ups. We understand that it feels unreasonable to be unable to exchange a product that is still sealed, especially as a long-time customer. We are committed to full transparency, and it is important to share that our policy regarding the return of certain personal care items is strictly driven by health and safety regulations, as we cannot recirculate these products once they have left our controlled environment. However, we value your loyalty and hear you clearly—this felt like "poor customer service" during a time when you needed a partner most. We would like to take a closer look at your account and see how we can better support you in transitioning to the correct size for your wife. Please contact us directly at 800-696-2273 or email [email protected] so we can discuss your situation further and work toward a resolution that recognizes your history with us.