CarewellReviews of carewell.com

Response from CarewellJul 28, 2026

Thank you so much for taking the time to share this wonderful review! We are absolutely delighted to hear that our team member was so nice and knowledgeable, and that your order was filled perfectly! Our team takes great pride in knowing our products inside and out so we can help you find exactly what you need with zero hassle. Ensuring your orders are complete, accurate, and handled with care is always our top priority. Thank you for choosing Carewell and for being a valued part of our family. We look forward to taking great care of you on your next order!

Response from CarewellJul 28, 2026

Thank you so much for taking the time to share your experience with us! We are absolutely thrilled to hear that our Auto-Ship program makes sending your mother's monthly supplies seamless and stress-free. We know how important clear communication is when managing care for a loved one, which is why we always aim to keep you informed every step of the way—from advance delivery reminders to prompt updates if a delay ever occurs. Knowing that these features help you tailor shipments to your family's exact needs means the world to us. Thank you for your trust in Carewell and for allowing us to support you and your mother. We look forward to taking great care of your upcoming shipments!

Response from CarewellJul 28, 2026

Thank you for sharing your feedback! We are thrilled you enjoyed connecting directly with a real person right away. We know how frustrating automated phone menus can be, which is why we prioritize fast, friendly human support for every call. Providing that personal touch is at the heart of what we do. Thank you for choosing Carewell—we are always here whenever you need us!

Response from CarewellJul 10, 2026

Thank you so much for taking the time to share this wonderful feedback! We are absolutely thrilled to hear that our family-owned values shine through in the care and service we provide. As a family-owned company, we know firsthand that caregiving is deeply personal. That is exactly why we work hard to offer a wide variety of high-quality products, so caregivers like you can easily tailor the care to your loved one's exact, unique needs. Knowing that we have consistently supported you with great customer service and quick shipping over the past several years means the world to us. Thank you for your incredible loyalty and for being such a valued part of the Carewell family. We look forward to being here for you and your loved one for many more years to come!

Response from CarewellJul 10, 2026

Thank you so much for sharing your wonderful experience with us! We are absolutely honored by your kind words and thrilled to know that Carewell has earned your trust as a reliable place to shop online. We completely understand that schedules change and accidents happen, which is why our customer service team is always here to step in and help. We are so glad our representative was able to quickly correct that delivery date for you and make the process completely stress-free. Keeping our word and delivering your essential supplies exactly when you need them is our top priority. Thank you for your loyalty and for taking the time to highlight our team's support. We look forward to taking care of your next delivery!

Response from CarewellJul 10, 2026

Thank you so much for your incredible loyalty over the past several years! We are absolutely thrilled to hear that you have been so impressed with our team's professional product knowledge and that the ordering process has been easy and flawless for you. Our main goal is to make managing your essential care supplies as smooth and stress-free as possible, from the moment you call or click to the moment your package arrives. Knowing that our customer service team has consistently delivered excellent support throughout your journey means the world to us. Thank you for your continued trust in Carewell. We look forward to providing you with the same flawless service for many more years to come!

Response from CarewellJul 10, 2026

Thank you so much for taking the time to share your experience with us. First and foremost, we are so incredibly sorry for the shock of receiving those marred and stained pads. We hold our products to the highest quality standards, and it sounds like these bags may have slipped through a rare manufacturing machine error. We completely understand that sending photos and product numbers over a phone or computer can feel overwhelming, and we are so glad to hear that our representative was able to walk you through the process with the kindness, patience, and respect you deserve. We never want our customers to feel belittled, especially when dealing with a frustrating situation, so hearing that our agent made you feel calm and supported means the world to us. We are so glad we could help get this sorted out for you. Thank you for your continued trust in Carewell, and please never hesitate to reach out to us if you ever need a helping hand in the future!

Response from CarewellJul 10, 2026

Thank you so much for this wonderful review and for naming us your favorite company to shop with! We are absolutely thrilled to hear that you love our wide variety of incontinence products and that your orders have consistently arrived right on time and in perfect condition. Our main goal is to make managing your essential care supplies as reliable and stress-free as possible. Knowing that we have supported you for a long time with zero issues is the ultimate compliment for our team, and we take great pride in making sure your packages arrive safely at your door every single time. Thank you for your incredible loyalty and your trust in Carewell. We love having you as part of our family and look forward to continuing to provide you with excellent service for a long time to come!