CarewellReviews of carewell.com

I have been a customer with them for 2 years or so, however, BEWARE, I made a mistake by signing up with advantage plan. I didn't know I couldn't have an advantage plan and the waiver plan. I cancelled the advantage plan and within 12 hours waiver(thru carewell) cut me off of all my services. I told my care manager I wanted to stay with waiver so she knew my wishes. I don't know where I stand. Lots of appointments do I have Medicaid or not The problem is they DON'T return phone calls when there's a problem. They make promises but don't keep them. I really liked my care manager when she was doing her job she was right on top of things. So now she's out signing up people instead of talking care of current(?) client's. I realize it's open enrollment but. BE WARE this lack of communication (along with other things) has helped send me into a deep depression. WHY CANT OR DONT THEY RETURN PHONE CALLS WHEN THERE'S A PROBLEM. No sense in calling the office they end up putting you through to someone else that hasn't a clue. I have called my care manager every day for a week no answer. I cannot believe she hasn't been in her office. This is rediculous.

Carewell does carry great products and deliveries are prompt and on time. I have been using them for over 4-5 years. Their prices are okay being just a few dollars less than Amazon but not by much. Unfortunately I can’t say the same for their Customer Service lately. I ended up having a duplicate order delivered and their response required a lot of work, transporting returns and a lot of hassle. It wasn’t like that when I first started but I guess they got big enough not to care now.

darn it is not the company it used to be, they just dont seem to care anymore about customer care

They started out to be a great service. One to two days shipping. That made it easy for me to stay on top of my wife's homecare supplies. Then once the honeymoon was over, they started to get the supplies to me in more than two days as promised. I went almost a full week last order to receive the necessary supplies. If they are supposed to be a "just in time" company, they fail big time. I don't need to order large amounts at a time. They are the warehouse storing people, NOT ME. And I wouldn't even consider the "auto ship" program they have especially since they can't ship per order and deliver as promised. I don't know how they get such a high rating unless it's all fabricated which isn't hard to do. So, I will find other suppliers who will deliver WHEN I NEED THE ITEM!

The way you price your items is nonsensical. For example, SKU: 16-7900-CS352 the units/case are counted per wipe even though they come in packs of 8. Saying there are 352/case makes it sound like there are 352 8-packs per case, not 352 individual wipes combined. Advertising this way is purposely misleading. If you buy a 6-pack of socks you expect six pairs, not six individual socks.